Mini Mall Storage - St. Albert
Self-storage facility at 245 Carnegie Dr in St. Albert, Alberta
Google rating
4.7
Ratings counted
387
Are 1 or 2 star
7.2%Above typical
Google carries another listing under this name in St. Albert. They may be separate branches or duplicate entries for the same business — we cannot tell which, so we publish both: the other listing.
The rating breakdown
28 of the 387 ratings in Google’s published star breakdown for Mini Mall Storage - St. Albert are one or two star.
Against other listings in St. Albert
1.4 percentage points higher than the middle of the 13 listings in St. Albert we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 338 | 87.3% | |
| 4 star | 16 | 4.1% | |
| 3 star | 5 | 1.3% | |
| 2 star | 4 | 1.0% | |
| 1 star | 24 | 6.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Mini Mall Storage - St. Albert at 7.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Mini Mall Storage - St. Albert, counted by matching the words they used.
- Price rose after the quote1 · 13%
- Claim or refund went nowhere1 · 13%
Counted across the 8 one and two star reviews we have read for Mini Mall Storage - St. Albert. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Overall really disappointed in how this place is managed. Not hard to manage a storage facility but since new ownership took over they continually increased fees every month to a point where it just nickel and dimes the tenant. Having rented for a number of years its unfortunately been a slow decline. They also would not refund for an overcharge for a unexplained insurance fee and when provided the tenant insurance they would rather us leave and use a competitor than stay and simply refund the payment.
Scott, thank you for taking the time to provide us with feedback and we are sorry that you are unhappy with your experience. Although we have maintained competitive pricing and kept our expenses low, our operating costs have increased … More
Inflexibility when no longer need storage. We were renting for a short term usage while buying and selling our home. As soon as we got possession of our home, we rushed to clear out the storage locker, only to find that Fees were taken 3 days before we had the locker fully empty and clean. Office is NOT flexible to pro-rate any fees, or compensate for the fact that we were fully moved out, and they are free to rent that space out to another. the office manager wasnt able to recommend any solution or empathy.
Thank you for your feedback, Amanda. We are transparent about our pricing and rentals — our lease agreement clearly outlines that rentals are charged on a four-week cycle and that we do not prorate for early move-outs. This information is … More
Wildly Overpriced, lousy management. They promise you one rate and then when the bill shows up the price has ballooned, they claim transparency, but its not. Shameful business practices. Here are their fees for a SMALL UNIT: $23.96 - Protection Plan (Insurance) $14.99 - Administration Fee (digital programs we use in the office, such as StorageManager; how we operate the accounts) $3.99 - Payment Processing Fee (Our payment terminal, fee's for debit/credit cards etc..) $3.49 - Facility Fee (Safety features like…
Your feedback is appreciated. It’s certainly not our intention to mislead our customers and regret any confusion. We’d be happy to speak with you and answer any questions you may have. Unfortunately, we cannot determine you as a tenant … More
Started out great, then was bought out. Arbitrary price increases with no added features, went from $225 to almost $400 a month. Changed the passcode system and people were just guessing codes and gaining access. All north facing units, our doors are frozen shut in the winter. Was there Saturday, can't get in our unit, frozen. Will be emptying soon. Since I can reply to your ignorance in these tough economic times, here ya go bud, hope this helps.
We want to acknowledge your frustration, Reena. However, we assure you that we've considered the present economic climate and carefully evaluate current market rates and nearby competitors when setting our pricing. Mini Mall is committed to … More
The lady at the desk was the worst. She literally harassed me in front of other customers. I have been a customer for the last six months and came in to update my verification card. She hurt my feelings very badly. No one deserves this kind of treatment or attitude toward a customer. I will post this review on all social media platforms worldwide.
Hi Hannah, thank you for your feedback. Would you mind reaching out to us at [email removed] to provide more details? We'd love to connect to learn more about your experience. Thank you.
*EDIT: I can't even count how many times I've been locked out of my stuff with the malfunctioning gate system. Complaints have been made and nothing is ever done to address the issue. These pictures are all taken on separate occasions. I …
Thank you for providing us with your valuable feedback, Matt, and we are sorry about any issues you experienced. The -30 temperatures were the main factor in causing the furnace to malfunction, however our team reacted in a timely manner and were able to resolve the issue right away.
Horrible business. Stay away ! Dirty business practices - stating that there are additional terms and conditions ( on the back of a paper application that online customers do not receive a copy of ). Promised a free month rate ( $160 reg …
Thank you for sharing your feedback, Antje. We always encourage open communication, and we understand that it is important to thoroughly walk-through pricing information before a customer signs.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous7 · 41%
- Worked hard and fast1 · 6%
- Kept in touch1 · 6%
Counted across the 17 four and five star reviews we have read for Mini Mall Storage - St. Albert. A review can mention more than one thing.
In their own words
I had such a great experience with Mini Mall Storage! I looked at quite a few storage facilities throughout Edmonton and St. Albert before deciding, and Mini Mall Storage was by far the most responsive and helpful. Christina and the rest of the team were incredibly kind, knowledgeable, and accommodating throughout the entire process. They have great units with lots of different options, and the facility feels clean, secure, and well maintained.
Hello, thank you for your 5-star rating and your thoughtful feedback! We truly appreciate your support and are delighted to know you had a positive experience. Your comments are invaluable to us, and we're grateful you took the time to share them.
I rented a unit here for about 6-7 months, and my moving in and out experience here was truly exceptional. I didn’t have to stress about getting charged on the moving out day, and it was easy to get a hold of the front desk regarding when I want to move out. The storage itself is clean, as well as the surrounding area. It’s also very helpful that they have a donation bin near their office.
Hello Maureen, Thank you for sharing your wonderful experience with us. We are thrilled to hear … More
The team was very helpful and attentive. Conni was always cheerful and quick to resolve any issues.Will recommend to my friends
Hello Mark, Thank you for your wonderful review! We are thrilled to hear that our team provided you with helpful and attentive service, and that our team could resolve any issues cheerfully. Your recommendation to friends means a lot to us, and we look forward to welcoming you back soon.
Conni Smith was very knowledgeable and did a really good job explaining all the pricing and sizes of units. She made the experience very simple and easy to understand what you get and how much the pricing is. Recommend dealing with her welcoming appearance and listens.
Hello Dean, Thank you for highlighting our team's excellent assistance. We are thrilled to … More
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- storage locker7
- rental process6
- accessible units3
- heated unit3
- long term storage2
- secure gates2
- clean lot2
- fast transaction2
- billing cycle explanation2
- first month deal2
What the company says about itself
Taken from Mini Mall Storage - St. Albert’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“26 Edmonton flood. Thank you! Amenities 24/7 Video Surveillance Boat Parking Boat St”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.careviews