Modern Storage® North Little Rock
Self-storage facility in North Little Rock, Arkansas
Google rating
5.0
Ratings counted
1,440
Are 1 or 2 star
0.4%Unusually few
The rating breakdown
6 of the 1,440 ratings in Google’s published star breakdown for Modern Storage® North Little Rock are one or two star.
Against other listings in North Little Rock
0.9 percentage points lower than the middle of the 5 listings in North Little Rock we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 1,421 | 98.7% | |
| 4 star | 13 | 0.9% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | <0.1% | |
| 1 star | 5 | 0.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Modern Storage® North Little Rock at 0.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Modern Storage® North Little Rock, counted by matching the words they used.
- Damage to belongings1 · 17%
- Late, delayed or a no-show1 · 17%
- Crew conduct1 · 17%
Counted across the 6 one and two star reviews we have read for Modern Storage® North Little Rock. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I reserved a unit at the end of January with a scheduled move-in date of February 15. Due to severe winter weather, I was unable to move my belongings as planned. I contacted the office ahead of time to request a short extension since the delay was weather-related and I had not moved anything into the unit. I was told there was nothing they could do because they strictly follow the contract.
Thank you for sharing your experience. We’re truly sorry your move was impacted by the severe winter weather. We understand how frustrating that must have been. … More
I rented a 10X20 unit on Saturday, March 18, 2023, in North Little Rock, Arkansas. My schedule did not allow for a full tour. The presentation Dalton gave was impressive. I was projected to move in March 23. When I realized the facility had a 15’ box truck that was included in the “move in package” I requested to make a reservation.
Hi Beverly, we apologize for failing to meet your expectations during your recent interaction with our organization. We have taken note that our staff member was unable to provide a complete presentation and was unable to mention the … More
If I could give them a ZERO I would ! The reason this storage has so many good reviews is because they give you a free lock when you purchase the storage if you give them a good google review. ALL of these reviews are BOGUS! No one that makes these reviews have dealt with these people before making the review I promise. These people are CROOKS! !!!!!!BEWARE!!!!!! I paid 180 before the 45th day which paid May all the way up including the late fees which they are not listing on there receipt.
Lauren, we regret to inform you that we will not be renewing your lease due to inappropriate behavior towards our staff, including instances of cursing and harassment. While we understand that you may be experiencing a difficult time, it is … More
I thought, it being a new facility they would be able to keep the bugs out. Within the first month of renting I had spiders. I asked for extra pest control, and that the weather seal be fixed (not assembled correctly since day 1). I was told the weather seal is to protect against floods not against bugs. My problem is If it’s not assembled correctly then it’s not gonna stop flooding either. I didn’t receive a response on pest control.
Hi David, we do spray for bugs quarterly, and our team member personally went to your unit to spray as soon as he heard of the issue. If you have further issues please feel free to give us a call or stop by, we are happy to help you!
Great customer service from workers but with poor company policies. There is a monetary incentive for leaving reviews which is likely inflating the reviews found here. Rental truck requires 2 day head notice. Only available for half day. …
Hi B, thank you for choosing Modern Storage! We're glad to hear you're interested in using our truck, which is a very popular amenity among our tenants. To ensure that the truck is available and ready for each tenant, we ask for a 2-day notice before your move.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous6 · 32%
- Worked hard and fast3 · 16%
Counted across the 19 four and five star reviews we have read for Modern Storage® North Little Rock. A review can mention more than one thing.
In their own words
I was able to call ahead to reserve a unit to view before purchasing! I love how clean and organized everything is and I was only there 30 minutes before signing my lease for the unit. G was extremely helpful, showing me each unit I wanted to look at. Jackson at the front desk was nice and welcoming. I really appreciate G and Jackson being professional and straightforward.
Thank you, Kobi, we appreciate your kind words!
I had a great experience signing up for my unit with G, he made the process very clear and quick.
The building is beautiful and open. The people are nice, friendly and helpful. But their prices for small things are a bit high. But it is in front of an expensive apartment community. But I needed a storage unit in a pinch and they were …
Thank you for your kind words about our facility and staff! We're glad to hear that you found everything you needed quickly and that our team was helpful. We understand your concerns about pricing.
Smooth check-in. Clean facility and units with easy access and good climate control. Carts are available at each convenient entrance with awning cover for unloading in bad weather! Would use again!
Thank you, Justin, we're happy to have provided you with all those amenities!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- new facility22
- phone setup15
- affordability11
- modern storage11
- climate controlled units10
- sign up process8
- safe property8
- online setup6
- free lock2
- demo units2