Modern Storage® West Little Rock
Self-storage facility in Little Rock, Arkansas
Google rating
4.9
Ratings counted
2,456
Are 1 or 2 star
1.3%Unusually few
The rating breakdown
33 of the 2,456 ratings in Google’s published star breakdown for Modern Storage® West Little Rock are one or two star.
Against other listings in Little Rock
0.8 percentage points lower than the middle of the 19 listings in Little Rock we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 2,353 | 95.8% | |
| 4 star | 61 | 2.5% | |
| 3 star | 9 | 0.4% | |
| 2 star | 11 | 0.4% | |
| 1 star | 22 | 0.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Modern Storage® West Little Rock at 1.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous4 · 80%
- Worked hard and fast2 · 40%
- Price matched the quote1 · 20%
- Kept in touch1 · 20%
Counted across the 5 four and five star reviews we have read for Modern Storage® West Little Rock. A review can mention more than one thing.
In their own words
⭐⭐⭐⭐⭐ Exceptional Service at Modern Storage! I had an absolutely amazing experience at Modern Storage in Little Rock, Arkansas, and I have to personally recognize Roman for his outstanding customer service! From the moment I walked in, Roman was professional, welcoming, and extremely knowledgeable. He took the time to understand exactly what I needed and made the entire process smooth, stress-free, and efficient. His attention to detail, patience, and willingness to go above and beyond truly set him apart.
Thank you, Mydnyte, this is the exact type of review we love to see!
Modern Storage delivered a great experience. Mark stood out right away. He was helpful, responsive, and made the whole process easy. The facility is spotless. You notice the cleanliness the moment you walk in. Everything feels well maintained and organized. The amenities set this place apart. A business center and coffee lounge are not things you expect at a storage unit, but they add real value. Both were clean and comfortable.
Thank you, Dustin, it means a lot to our team—thank you for choosing us!
We’ve rented with Modern for over a decade now & will continue to give this location our business. The staff are always knowledgeable, courteous & helpful & I love knowing that the campus is super secure, as well. The rates are competitive, as no matter what size unit we’ve needed to rent, we’ve always felt like we received great value & great service for the price.
Thank you, Sarah, this is our goal when you choose to store with Modern Storage®!
I absolutely love this storage unit. I’ve used them twice and my things were in perfect condition and the units are very spacious, nice and clean!
Thank you, LaKeisha, we love seeing repeat customers!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- unit setup94
- helpful employees24
- phone setup21
- clean environment19
- modern storage15
- renting a unit13
- free moving truck5
- free lock4
- climate controlled storage3
- online lease signing2