Morton Moving & Storage
Moving and storage service in Jackson, Tennessee
Google rating
4.5
Ratings counted
37
Are 1 or 2 star
13.5%Above typical
The rating breakdown
5 of the 37 ratings in Google’s published star breakdown for Morton Moving & Storage are one or two star.
Worked out from 37 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Jackson
9.7 percentage points higher than the middle of the 14 listings in Jackson we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 32 | 86.5% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 2.7% | |
| 1 star | 4 | 10.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Morton Moving & Storage at 13.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Morton Moving & Storage, counted by matching the words they used.
- Damage to belongings3 · 60%
- Items missing or never delivered3 · 60%
- Price rose after the quote1 · 20%
Counted across the 5 one and two star reviews we have read for Morton Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
From the begining it was a joke. They put my last name wrong, they cancelled last minute to pick up my furniture and my closing was the next day. When they did get to my house they had no tv boxes with them, which I asked for when I sent the deposit. The truck seemed too small for my stuff, even the driver thought it wouldn't fit but the backed it up real tight. The three gentlemen did a great job loading but when it came to unloading it was another story.
Thank you for taking the time to share your experience Annette. We are truly sorry to hear about the many issues you encountered during your move. We understand how stressful moving can be, and we regret that your experience did not meet … More
Horrible, they stole, and worked and hour in an half, manager took up for them I got cheated, and over charged 😡would never use them again!! …
Thank you for sharing your feedback Mamie. We’re very sorry to hear that you feel disappointed with your experience. We take concerns like this seriously and never want a customer to feel unheard or that their belongings were not treated with the utmost care and respect.
Last time we used them 3 years ago the experience was good. This time, they arrived an hour later than what they told us, and when packing our stuff in our storage unit I noticed it getting full and I asked offered multiple times to get a second unit so it wouldn't be packed so tight and easier on everyone. They insisted they could get it all in one unit and they did, but now we are left with an absolute mess to deal with when we move everything out on our own.
Thank you for taking the time to share your feedback Jordan. We’re truly sorry to hear that this move did not meet the standard of service you experienced with us previously. … More
Terrible experience. Call charged me $900 for boxes, packing paper and tape. Underestimated my move and couldn’t deliver. I had to live in a hotel for two days with nothing, not even a toothbrush! They did not offer any reimbursement. They damage to pieces of furniture beyond repair. I filed a claim and sent pictures three months ago. I have heard nothing. I have contacted them three times in an attempt to resolve. All of my tools disappeared prior to delivery of my household goods.
Thank you for taking the time to share your feedback Tina. We are truly sorry to hear about your experience and understand how frustrating and stressful this must have been. … More
Guys we're friendly and did well. Took a few to many breaks and upon being notified of a TV that got broken during the move started to pass the blame around and citing reasons they wasn't responsible.
Thank you for sharing your feedback Brian. We appreciate you taking the time to let us know about your experience. While we’re glad to hear our team was friendly and handled your move well overall, we’re sorry to hear about your concerns … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Careful with belongings7 · 41%
- Professional and courteous5 · 29%
- Worked hard and fast4 · 24%
- Turned up when they said3 · 18%
- Price matched the quote1 · 6%
Counted across the 17 four and five star reviews we have read for Morton Moving & Storage. A review can mention more than one thing.
In their own words
We had the best experience with Morton Moving and storage!! They showed up on time, we’re so professional, and so fast!! They were all so kind, and even allowed my 2 year old little boy to “help”. We could not have asked for a better experience!! They took the stress completely out of the moving process! I would definitely recommend them to anyone!!
Thank you so much for sharing your wonderful experience with Morton’s Moving & Storage Stephanie! We’re thrilled to hear that our team helped make your move stress-free and enjoyable.
Ed and his crew were excellent. I haven't moved in 25 years, so you can imagine the amount of “stuff” I had amassed during those years. Ed and his crew were extremely helpful and patient during the lead up to our move, providing storage, numerous pickups before our actual move to store our possessions as we thinned out our things. The same level of professionalism was shown during the two deliveries the guys made to our new house across the state.
Thank you so much for taking the time to share such a thoughtful review Brent! We truly appreciate your kind words and are honored that you trusted Morton’s Moving & Storage with such an important transition. We understand that moving after … More
Great service, on time with a professional, courteous team. Pricing exactly as quoted.
Thank you for your great review Robin! We truly appreciate you taking the time to share your experience with Morton’s Moving & Storage. Our team takes pride in providing reliable, professional, and courteous service from start to finish. … More
We’ve used Morton Moving for 2 moves in the last few years. Each time, they packed and moved us. I cannot recommend them enough. Our team was Richard, Tim, Carlos, Rico, and Chello. They packed our belongings better than I ever could have, and they took great care of our stuff and our house while moving. They really run like a well-oiled machine and were so kind to make sure everything was just how I wanted it before finishing. I would definitely hire them again and recommend them to friends and family.
Thank you so much for your amazing review and continued trust in Morton’s Moving & Storage Jennifer! We are truly grateful that you’ve chosen us for not one, but two moves. It means so much to know that Richard, Tim, Carlos, Rico, and … More
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly movers5
- care for belongings4
- nice staff4
- moving experience3
- efficiency3
- kindness2
- helpfulness2
- job2
What the company says about itself
Taken from Morton Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is insuredsays on their website
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“& Storage is a fully licensed and insured moving company. Our liability coverage”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“…name in Jackson since 1977. Get A Free Quote Morton Moving & Storage is a locall”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“…made easy. A trusted name in Jackson since 1977. Get A Free Quote Morton Moving & S”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“Tennessee, Edward and his team bring over 100 years of combined experience not only in the”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“Morton Moving & Storage is a fully licensed and insured moving company. Our liabili”Raw text captured from the page, including any surrounding navigation.