Moving and Improving
Its address is in Krugerville, Texas. It appears here because Google returns it for Denton.
Google rating
4.9
Ratings counted
51
Are 1 or 2 star
2.0%Unusually few
The rating breakdown
1 of the 51 ratings in Google’s published star breakdown for Moving and Improving are one or two star.
Against other movers in Denton
About the same as the middle of the 13 movers in Denton we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 49 | 96.1% | |
| 4 star | 0 | 0% | |
| 3 star | 1 | 2.0% | |
| 2 star | 0 | 0% | |
| 1 star | 1 | 2.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Moving and Improving at 2.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Moving and Improving, counted by matching the words they used.
- Damage to belongings1 · 100%
Counted across the 1 one and two star review we have read for Moving and Improving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
My window was between 1-4pm, they didn’t arrive until 645pm. This is my 19th move and my belongings have never been treated with such disregard and carelessness. I have also never had to load my own car with items because they could not fit into their truck. **I pointed out the new scratches on my dining room table and the handle broken off of my grandmother’s trunk to the movers, they basically looked at the scratches and walked away, the trunk response was “I wasn’t in here so I don’t know what happened”.
Hi Amelia, I’m very sorry to hear that you were unhappy. If I’m thinking of the correct person, we would have moved you on 1/27/23. This is the first time we are hearing of any issues regarding your move so this comes as a surprise. While … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous7 · 37%
- Careful with belongings5 · 26%
- Worked hard and fast3 · 16%
- Turned up when they said1 · 5%
Counted across the 19 four and five star reviews we have read for Moving and Improving. A review can mention more than one thing.
In their own words
Aidan and his crew did an awesome job.they worked fast, carefully and the whole crew was very professional and respectful I couldn't recommend them more!
Local group of nice young men. Showed up to my house in little elm tx on time and were very helpful and careful with furniture during the move.
These guys moved us a little over a year and a half ago. They were amazing. We have had several moves and movers, and they were the best. These guys were hands down the most attentive with our belongings and they were just nice guys. They even started putting things back together in our new house and helping unpack things. A friend just asked for a recommendation for movers. I dug out their information and shared it with her. I will continue to recommend them!
They did a fantastic job!! We have a couple more families to move and we would recommend them to anyone that needs to relocate. They did a great job working diligently on where we need our things to be placed and had a great attitude about the entire day. It was a pleasure to work with them. Ayden did a great job with his crew analyzing the way it needed to be done and constructive criticism. Thanks guys!!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- careful handling8
- respectful staff7
- fair pricing6
- careful with stuff4
- fast work3
- damage resolution3
- responsive2
- care of furniture2
- smooth move2
- thorough2