Mullins Moving
Google rating
5.0
Ratings counted
212
Are 1 or 2 star
0.5%Unusually few
The rating breakdown
1 of the 212 ratings in Google’s published star breakdown for Mullins Moving are one or two star.
Against other movers in Mesa
1.1 percentage points lower than the middle of the 19 movers in Mesa we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 209 | 98.6% | |
| 4 star | 2 | 0.9% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 1 | 0.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Mullins Moving at 0.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Mullins Moving, counted by matching the words they used.
- Items missing or never delivered1 · 100%
Counted across the 1 one and two star review we have read for Mullins Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Very pricey, sorry can’t give you 5 stars. I was told 1 price at $615 and my total turned out to be $854, hire someone else. REPLY- Hi, I want to clarify my concerns because they aren’t about the total time. I never expected the full move to be done in two hours. What I did expect is that within two hours, the heavier items would be prioritized and taken, especially since that was the entire reason I hired movers.
Hi Erika, Thank you for sharing your experience. For clarity, this was a 5-bedroom home, and you expected it to be completed in 2 hours. That timeline isn’t realistic for a home that size without rushing or risking damage.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous113 · 58%
- Worked hard and fast86 · 44%
- Turned up when they said46 · 23%
- Careful with belongings32 · 16%
- Kept in touch31 · 16%
- Price matched the quote10 · 5%
Counted across the 196 four and five star reviews we have read for Mullins Moving. A review can mention more than one thing.
In their own words
We carefully search reviews to find the kind of company we want to engage: Local, small, family owned, top quality. Mullins Moving matched all our criteria and excelled in every aspect. We have moved quite a few times over the years and our experience with Mullins was the best ever, from punctuality to professionalism. In all, it was our first low-stress moving experience. We loved their team approach, coordination, communication and upbeat attitude.
Thank you so much, Susan! I'm delighted to hear that your experience with Mullins Moving was your best move ever. Our team takes pride in providing exceptional service with professionalism and humor, and we're thrilled that you found value in the care we put into every step of your move.
I cannot say enough great things about this moving company! From the first phone call to the final box being unloaded, the entire experience was seamless, professional, and stress-free. The crew arrived on time, worked efficiently, and treated every item with exceptional care and respect. What impressed me most was their positive attitude and attention to detail.
Kirstin, thank you so much for the kind words and for trusting us with your move. It means a lot to hear that we helped make the process smooth and stress-free. I’ll be sure to share your compliments with Kyle, Chris, and the rest of the crew.
Awesome experience with Mullins Moving! They did an amazing job not only moving me, but helping me pack as well! I had a very last minute move, and they were the best company with quick and efficient communication, as well as getting me scheduled. Then the actual move, Kyle and his helper Eddie were my movers. Truly could not say enough wonderful things about them. I am extremely grateful for all of their help. They were awesome with making sure things were done right.
Hi Sawyer, Thank you so much for taking the time to share your experience with Mullins Moving! We're thrilled to hear that we could assist you with your last-minute move and make the process as stress-free as possible. Kyle and Eddie will be delighted to know that their efforts were appreciated.
Mullins Moving was fantastic. We were recommended them through friends, Derrick completed our walkthrough, was on time, thorough and provided numerous quotes and different cost structures. Locking in the date was easy. The team (Mandell, Josh, Chris and Drew), led by Mandell, arrived on time, each introduced themselves with a firm handshake and got started. They walked the house and took instruction well.
Thank you, Joel, for taking the time to leave such a detailed review. It was a pleasure working with you, and we’re grateful your friends trusted us enough to recommend our company. We’re glad the process from the walkthrough to move day was smooth and that Mandell, Josh, Chris, and Drew provided…
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- courteous staff20
- friendly movers11
- furniture moving10
- efficient movers9
- residential movers8
- last minute move4
- flexible scheduling4
- no hidden fees4
- fast move3
- efficient unloading2
What the company says about itself
Taken from Mullins Moving’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Describes itself as family ownedsays on their website
Show the text this came from
“…the right way. We are a premium, family owned moving company built on integrity and g”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“…founder, Derrick Mullins, who brings over 23 years of hands-on experience in the moving in”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
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“Business Hours Mon – Sun: 24/7 FAQs About Services Residential Movin”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“…through the menu items. Get Your Free Estimate Or call 480-408-7444 Phoenix Movers T”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- bbb.orgreviews
- facebook.comsocial
- superpages.comdirectory
- yelp.comreviews