MY MOVE
Moving and storage service in San Leandro, California
Google rating
3.9
Ratings counted
15
Are 1 or 2 star
Not enough ratings
The rating breakdown
Google shows 15 ratings for this business. Below twenty, a percentage swings too far on a single review to mean anything, so we don’t publish one. 3 of those are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 9 | 60.0% | |
| 4 star | 1 | 6.7% | |
| 3 star | 2 | 13.3% | |
| 2 star | 0 | 0% | |
| 1 star | 3 | 20.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for MY MOVE, counted by matching the words they used.
- Damage to belongings1 · 33%
Counted across the 3 one and two star reviews we have read for MY MOVE. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Worst experience ever from a moving company. I have moved multiple times so have experience. Group of the most incompetent movers ever. Spent way to much to have most of my items damaged or lost. Save your money and use another company!
Do not hire this company! MyMove did a cross-country move for us in August 2018. It was a complete disaster! Breakable items were placed in boxes without padding or protection. When we weren’t in the room to watch each packer carefully, they tossed breakables in boxes, along with other objects and without padding. They stacked heavy objects on top of lighter furniture when loading the truck. They lost part of our shipment.
I had a very disappointing experience with this company. I would definitely not recommend this company. The 5 star review below is by an employee of the company.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Turned up when they said3 · 43%
- Professional and courteous2 · 29%
- Careful with belongings1 · 14%
- Price matched the quote1 · 14%
- Worked hard and fast1 · 14%
- Kept in touch1 · 14%
Counted across the 7 four and five star reviews we have read for MY MOVE. A review can mention more than one thing.
In their own words
They gave us reasonable pricing, they were on time and very professional. Richard, Art and all the moving personal was very nice to work with. Art send me my make up box which was left behind, I really appreciate all the hard work him and his co-workers did. It was a smooth move for us. Thank you
Got refereed by my friend who once used their services. Reached them for my coast-to-coast move from California to North Carolina in June 2020. Pricing: I was able to finalize on the quote over the email communications itself. I was offered a reasonable pricing that fitted well under my budget. On the day of move: Their team reported on time. All my furniture's were neatly wrapped using heavy packing blankets. All my moving boxes were taped again for double protection.
I highly recommend the folks at My Move. They did an excellent job moving all my mom's furniture and personal belongings from CA to MA. The level of communication by this team was A+ as well as the crew from the start to the end.
My Move came to move our things yesterday, and they were GREAT! So fast, so nice, so professional. Our team was led by Jesus and he did a great, great, great job.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- boxes3
- shipped3
- pricing2
What the company says about itself
Taken from MY MOVE’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises a warranty or guaranteesays on their website
Show the text this came from
“…for your dollar. We will match any guaranteed price from a reputable company, as long”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- facebook.comsocial
- chamberofcommerce.comdirectory
- angi.comreviews
- thumbtack.comreviews
- bbb.orgreviews