National Storage
Self-storage facility in Royal Oak, Michigan
Google rating
4.6
Ratings counted
148
Are 1 or 2 star
8.8%Above typical
The rating breakdown
13 of the 148 ratings in Google’s published star breakdown for National Storage are one or two star.
Against other listings in Royal Oak
4.3 percentage points higher than the middle of the 4 listings in Royal Oak we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 128 | 86.5% | |
| 4 star | 4 | 2.7% | |
| 3 star | 3 | 2.0% | |
| 2 star | 2 | 1.4% | |
| 1 star | 11 | 7.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is National Storage at 8.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for National Storage, counted by matching the words they used.
- Price rose after the quote1 · 13%
- Damage to belongings1 · 13%
- Crew conduct1 · 13%
Counted across the 8 one and two star reviews we have read for National Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Prepaid for a unit I cannot even access. It looks like everything is broken on this property, the elevator is broken, the main gate is wide open so anyone can come and go. Absolutely unprofessional, but now I’ve paid for a service I’m not even receiving.
We appreciate your feedback, Claire. If you would like to discuss your experience further, don't hesitate to reach out to us at ([phone removed] or [email removed] We would love the opportunity to resolve any issues.
Unable to access storage unit that was paid for. Extremely poor customer service. Had to make other arrangements for items to be stored at additional cost. Unable to speak with management regarding cancelation and refund, as apparently …
Hi, Mary. We are sorry to hear that we didn’t meet your expectation. We have very high expectations at National Storage and would love the opportunity to improve. Please get in touch with us at ([phone removed]!
I reserved a storage unit online 2 weeks prior to needing the unit. Came to the facility to use the unit. My reservation was cancelled and given to someone else without a phone call or anything. I drove from Tennessee to here for a full shipment of household goods to be delivered. I don't know how this place has such great ratings. The woman at the front desk (not the regular one) was as helpful as she could have been (no fault of her own).
We appreciate your feedback, Nikko. If you would like to discuss your experience further, don't hesitate to reach out to us at ([phone removed] or . We would love the opportunity to resolve any issues.
I hired movers from Clinton twp bringing storage from there and I'm handicapped and got very sick after moving in with friend, and I paid for everything and talked with someone Also. Still movers cldnt get in the gate.. Had to take rest back to previous storage, IT was Saturday evening!
We apologize for the access difficulties and complications during your move. Please call us at ([phone removed] to discuss this situation.
Rented here 5 years. 50-100% increase in rent each year. Constant changing of payment systems, rules, fees. Breathtakingly incompetent, terrible experience. They even lied about the auction date for my unit. Don’t be an idiot like I was if you value your stuff.
We appreciate your feedback, Alice. If you would like to discuss your experience further, don't hesitate to reach out to us at ([phone removed] or [email removed] We would love the opportunity to resolve any issues.
Within the last month, our monthly rate increased over $100 for "business sustainability". No promotion ending. We understand operating costs but where is the money going when the grounds were rarely plowed/salted during the winter. It's Spring now.
We appreciate your feedback, Refreshing Health Cleaning Solutions. If you would like to discuss your experience further, don't hesitate to reach out to us at ([phone removed] or [email removed] We would love the opportunity to resolve any issues.
We rented a cargo van that we were told would be ready on Friday November 3rd at the time slot of 1:30-2:30. We were also informed that if a van was not available, we could get a truck with no upcharge. Well, we showed up and low and …
We apologize for the inconvenience you experienced, Lauren. We understand your frustration with the unavailability of the Penske van. Please contact Penske directly with any questions or concerns with your reservation, as we are only a satellite location and cannot remedy your issue.
Ignored my email trying to work out some sort of deal so they would not sell my stuff at auction - this email was ignored and my stuff (including sentimental items) was sold less than a month later. Do not recommend.
We appreciate your feedback, Ricky. If you would like to discuss your experience further, don't hesitate to reach out to us at ([phone removed] or [email removed] We would love the opportunity to resolve any issues.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous6 · 40%
- Worked hard and fast2 · 13%
Counted across the 15 four and five star reviews we have read for National Storage. A review can mention more than one thing.
In their own words
Great experience with National Storage in Royal Oak! The facility was always clean and well maintained, and the app made it incredibly convenient to access the gate and use the elevator. The staff was friendly and polite whenever I had questions, and closing my account after the move was quick and effortless. I would definitely recommend them to anyone looking for a storage unit.
Hi, Steve. We appreciate the kind words and are glad we could provide you with a positive experience!
Very clean!!! So impressed with how clean it was and the awesome smell of lemon throughout! I felt so comfortable and happy to finally have a safe and clean storage unit. The staff was so nice and friendly and helpful. She was a sweet lady. I would recommend using this National Storage Unit for anyone looking!
Hi, Chella. Thank you so much for leaving us a stellar review!
Davaunqa & DaShanna are so pleasant and professional. I love their energy each time I visit. They always take care of me and there is always a nice deal to take advantage of. Great rates, convenient, prime location and positive energy. What more could you ask for? Highly recommend.
Hi, Alia. We are thrilled to learn that you had a positive experience with us!
Dash Anna was so helpful she went above and beyond showed me the unit. I love it and we are now renters at your storage unit. Thank you so much.
Hi, Kathy. Your feedback is highly appreciated. Thank you for the review!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- secure facility6
- truck rental5
- item storage5
- accessibility4
- truck condition4
- locker2
- easy rental process2
- homey atmosphere2
- long term storage2
- clean storage bins2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews