National Storage
Self-storage facility in Westland, Michigan
Google rating
4.8
Ratings counted
419
Are 1 or 2 star
3.1%Around typical
The rating breakdown
13 of the 419 ratings in Google’s published star breakdown for National Storage are one or two star.
Against other listings in Westland
1.2 percentage points lower than the middle of the 6 listings in Westland we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 388 | 92.6% | |
| 4 star | 14 | 3.3% | |
| 3 star | 4 | 1.0% | |
| 2 star | 3 | 0.7% | |
| 1 star | 10 | 2.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is National Storage at 3.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for National Storage, counted by matching the words they used.
- Late, delayed or a no-show1 · 13%
- Crew conduct1 · 13%
- Stopped responding1 · 13%
Counted across the 8 one and two star reviews we have read for National Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
To everyone out there this is the worst storage center there is they only deal with profit they raise prices without notice 2 months behind after the year of service my property was sold only one notice was sent out just by email only
Hi, Saic. At National Storage Centers, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please call us at ([phone removed]
Absolutely awful. Rat boxes everywhere. If you are 4 days over your payment they cut your lock and inventory your property and charge you a late fee and a $75 inventory fee. They never answer the phone or are available in property. Absolutely a rip off.
Had my camper stored at this location and it was vandalized just this past week. Made a police report. Stated they would review the video tape to see if they could identify the person or persons as of yet not response and my messages go to voicemail.
They keep going up on the rent idc if its 8 9 or 10 it all adds up.. and your getting nothing extra out of it.. its a shame I can't wait to pull my stuff out. Paying over 100 for a unit that was originally 60/70 bucks
Hi, Ash. Thank you so much for leaving us a stellar review!
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous3 · 27%
- Worked hard and fast1 · 9%
Counted across the 11 four and five star reviews we have read for National Storage. A review can mention more than one thing.
In their own words
Joel was great.. !!He helped me understand the needs of what kind of storage unit I would need by asking a lot of questions. He was very friendly knowledgeable and helped me through the process. I even came back the next day. I was able to rent another storage with ease. Overall I had no problems at all..Great customer service
Welcome to National Storage Centers, K! We look forward to working with you again!
Joel at the front desk was very helpful. Took your time to explain everything to him. He got me everything I needed wasn’t in a rush. Great customer service or something. You don’t find today five stars for sure great place to store always clean and secure.
Hi, Michael. We are thrilled to learn that you had a positive experience with us!
Loved this place & working with Joel, super friendly and helpful. Helped me solve a problem. I would definitely come back if I ever have needs for storage services again.
Hi, Lauren. Thanks for taking the time to share your positive experience. We truly appreciate it!
My unit was clean, secure, and easy to access. Rental process was simple. Staff was helpful. I would recommend this company again.
Hi, Theresa. Your feedback is highly appreciated. Thank you for the review!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- nice unit35
- pleasant staff24
- clean property14
- rental process5
- secure facility3
- phone support2
- moving process2
- painless move2
- expert staff2
- unit viewing2