U-Pack
Its address is in Romulus, Michigan. It appears here because Google returns it for Westland.
Google rating
4.5
Ratings counted
48
Are 1 or 2 star
6.3%Above typical
The rating breakdown
3 of the 48 ratings in Google’s published star breakdown for U-Pack are one or two star.
Worked out from 48 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Westland
2.0 percentage points higher than the middle of the 6 listings in Westland we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 35 | 72.9% | |
| 4 star | 7 | 14.6% | |
| 3 star | 3 | 6.3% | |
| 2 star | 0 | 0% | |
| 1 star | 3 | 6.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is U-Pack at 6.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for U-Pack, counted by matching the words they used.
- Damage to belongings1 · 33%
- Items missing or never delivered1 · 33%
- Belongings withheld over payment1 · 33%
- Stopped responding1 · 33%
Counted across the 3 one and two star reviews we have read for U-Pack. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
My boyfriend and I have gone through hell and back with these people. It is going on 9 weeks since they picked up my stuff from Dallas to be dropped off in Detroit. Every time we called they would tell us that it was “in transit” and that was about 4-5 weeks after it was picked up. Well I knew something had to be wrong because it said on the paper that it only takes 7-10 business days to arrive to the destination.
We're sorry to hear about your experience, Cam. This is not the experience we want or expect for our customers, and we would like to help facilitate your delivery asap. Would you mind sending your reference number to us at [email removed]? Thank you, Brooke D.
If you want competent movers that won't add stress to your life, DON'T use upack. Our pod was dropped off on Monday. My boyfriend got home from work on Wed and our pod was missing. He called and found out that they had accidentally picked …
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous8 · 53%
- Worked hard and fast4 · 27%
- Turned up when they said3 · 20%
Counted across the 15 four and five star reviews we have read for U-Pack. A review can mention more than one thing.
In their own words
It was perfect. They dropped off and picked up efficiently and on time. The dispatchers were courteous and understanding. Everything arrived in good shape. I would highly recommend use of this service.
We're glad you had an excellent experience, Oscar! Thank you for taking the time to leave a review and for recommending us!
This was a first time experience, rather than loading up a truck and driving cross-country and I'm glad I did. This was run very smooth. After a simple phone call and setting up my account, I was sent a message on when the empty pods would be delivered. On the day of drop off, I received a driver ETA and the driver could not have been more friendly. After loading, called and they were picked up. I didn't even have to be there. I hopped in my car and drove cross-country.
Thank you for trusting us with your move, Nick! We're so glad you had a great experience, and we hope you enjoy your new home!
Excellent experience working with U-Pack for our long-distance move to Michigan. Simple, affordable, FAST and quality service. Our Relocubes arrived a day sooner than estimated (day 3 instead of 4-6), and the delivery driver dropping them off went above and beyond and was so friendly and professional. After the horrifying ordeal of comparing sky-high quotes and weeks long delivery times with other companies, I'm very pleased we chose U-Pack.
Hi, Marylee! Thank you for choosing U-Pack for your move! We're so glad we were a good fit for your moving needs, and we appreciate your business.
Pick-up was easy to schedule for our move from Detroit to Portland. The cost was expensive when compared to driving a U-Haul (~25% more) but worth the convenience of not driving through the mountains. The trailer made it to Portland on the first day it was expected and drop-off was smooth as well. Some of our furniture was banged up a little on arrival and a few glasses were broken, but overall items made it safely.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- trailer5
- affordability4
- damage3
- container size3
- ease of use3
- amazing staff3
- cost savings2
- smooth process2
- business days2
- helpful drivers2
What the company says about itself
Taken from U-Pack’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises a warranty or guaranteesays on their website
Show the text this came from
“Door Delivery Service Center Delivery Guaranteed Delivery U-Pack Storage Get Started Rea”Raw text captured from the page, including any surrounding navigation.
- Advertises financingsays on their website
Show the text this came from
“Customer Reviews Billing and Payment Financing Options About U-Pack ABF Transportation Tariff”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- trustpilot.comreviews
- consumeraffairs.comreviews
- facebook.comsocial
- instagram.comsocial