New Shackle Self Storage
Self-storage facility in Hendersonville, Tennessee
Google rating
4.8
Ratings counted
286
Are 1 or 2 star
3.1%Around typical
The rating breakdown
9 of the 286 ratings in Google’s published star breakdown for New Shackle Self Storage are one or two star.
Against other listings in Hendersonville
1.3 percentage points higher than the middle of the 13 listings in Hendersonville we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 262 | 91.6% | |
| 4 star | 13 | 4.5% | |
| 3 star | 2 | 0.7% | |
| 2 star | 2 | 0.7% | |
| 1 star | 7 | 2.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is New Shackle Self Storage at 3.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for New Shackle Self Storage, counted by matching the words they used.
- Items missing or never delivered1 · 13%
- Stopped responding1 · 13%
Counted across the 8 one and two star reviews we have read for New Shackle Self Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Waited outside during regular business hours for an hour and a half to rent their truck. Called 3 times to their customer service line. Said I would receive a call back and get update every time I called. Never got a call back. They wouldn’t let me speak to a manager so I am done waiting and just going to leave
Hi Matthew Gabbard, we don’t see you have an account with us. We strive for excellence and are disappointed you didn’t receive that. We would appreciate it if you would please reach out to us at [email removed] or [phone removed] to discuss the details.
DO NOT USE NEW SHACKLE ISLAND SELF STORAGE!! We have had so many issues but the main one is we have provided insurance documentation for the last year and they have been slick charging us 10 dollars a month for the storage unit for insurance. We have two storage units and one my son wasn’t able to get access to his unit when he was given security code to get in the gate several times.
We strive to be the best in the area and are disappointed you did not receive that experience. We would appreciate it if you would please reach out to us at [email removed] or [phone removed] to discuss the details.
Beware. They lure you in with the low prices to get your stuff moved into their units knowing how expensive it is to move again and then in less than 9 months they will raise your rates $50 a month. That is my experience. The first increase was 5 months after we moved in and now there is another four months after that one. I'm sure there will be another price increase very soon. That's their game they play and unfortunately that is the same game most self-storage businesses play now days.
Hi, Christopher. We are sorry to hear that we didn’t meet your expectations. We always strive to offer the best experience possible and are disappointed to hear that we fell short. Your feedback is valuable, and we would love to understand … More
I stay perpetually locked out and they take advantage of the people whom have been there longer by increasing your rate and telling u your caught up but luck you out two days past due..... if I could I wold move my mother in laws stuff out for her I would but like I said we make a payment and they refuse access.... I hate this storage place and am currently looking for a new one... don't go here
Hi Beverly Madden, we don’t see you have an account with us. We strive for excellence and are disappointed you didn’t receive that. We would appreciate it if you would please reach out to us at [email removed] or [phone removed] to discuss the details.
Get ready to be hounded to death....calls,text, emails several a day start on day one that your late. Yes I've been late always paid my fees. But the over kill on text, calls and emails are coming if you rent here its clean and the front desk people seem nice enough but the overkill is getting to be too much.
We strive to be the best in the area and are disappointed you did not receive that experience. We would appreciate it if you would please reach out to us at [email removed] or [phone removed] to discuss the details.
Been renting a unit here for over a year. Needed another one and looked them up on line, their prices were much lower than what I have been paying. Manager refuses to lower my price to that so now I am moving to a better and cheaper unit in Gallatin. Try iStorage on Belveder.
We strive to be the best in the area and are disappointed you did not receive that experience. We would appreciate it if you would please reach out to us at [email removed] or [phone removed] to discuss the details.
At the beginning it was the best storage I ever had, and I really like that storage, but but as soon as I was getting close to unpack my stuff and I put rating of 5.0 here it begins, there’s is small parking to the left of storage where …
иван нистор, thank you so much for your high rating! Did you know we have a Facebook page? Be sure to check-in the next time you're here.
Paying almost $100 a month for a 5x5. When I started 2 years ago, it was about $50 a month. I’m moving to a different place down the street that’s just as nice, but $50 a month.
We strive to be the best in the area and are disappointed you did not receive that experience. We would appreciate it if you would please reach out to us at [email removed] or [phone removed] to discuss the details.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous4 · 22%
- Worked hard and fast1 · 6%
- Kept in touch1 · 6%
Counted across the 18 four and five star reviews we have read for New Shackle Self Storage. A review can mention more than one thing.
In their own words
Very thankful for this storage! I had an aggravating issue with another local company and couldn’t access my storage on the day I needed to move in. I called New Shackle, literally last minute, and told the representative that I needed a storage unit and I needed to move in within the next 30 minutes. Within 15 minutes, she had me in a unit that was perfect for my needs. The business/grounds/units are VERY clean and secure.
Thank you for your wonderful feedback! So grateful we could help with your last-minute move. Our team loves making storage stress-free!
Units and property looked very clean. Chad was very helpful and informative. The booking process was quick and easy.
Daniel, thank you for your kind words and this wonderful review! We know there are many options out there, thanks again for choosing us for your storage needs.
Great space, friendly staff, and clean property. A gentleman named Chad helped me with questions, move in and account setup within minutes. Very professional and helpful guy. Company seems to be honest and transparent about the “potential rate adjustments” being according to market/fluctuations; whereas some storage facilities will skyrocket prices once they get you in.
Tanner, thank you for your kind words and this wonderful review! We know there are many options out there, thanks again for choosing us for your storage needs.
Chad was very helpful and I appreciate his great customer service. We went on the property to look at a few available units and he helped me choose the right one. I’m a 3rd time returning customer and I will continue to be a returning customer. The facilities are always clean and you can tell very well maintained.
Thank you for the kind words, Kiara! We’re thrilled you had a great experience at New Shackle Self Storage. Providing reliable, stress-free storage is always our goal, and we appreciate you choosing us.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- clean grounds12
- first month free4
- clean environment3
- tornado damage2
- available units2
- renting a unit2
- easy paperwork2
- good lighting2
- free truck use2
- secure units2
What the company says about itself
Taken from New Shackle Self Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is insuredsays on their website
Show the text this came from
“…protects the personal property of the insured and others for which the insured might”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial
- superpages.comdirectory
- chamberofcommerce.comdirectory