Next Moving
Moving and storage service in Pasadena, California
Google rating
4.9
Ratings counted
500
Are 1 or 2 star
2.0%Around typical
The rating breakdown
10 of the 500 ratings in Google’s published star breakdown for Next Moving are one or two star.
Against other listings in Pasadena
1.3 percentage points higher than the middle of the 16 listings in Pasadena we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 487 | 97.4% | |
| 4 star | 3 | 0.6% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 10 | 2.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Next Moving at 2.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Next Moving, counted by matching the words they used.
- Crew conduct4 · 36%
- Damage to belongings3 · 27%
- Items missing or never delivered3 · 27%
- Price rose after the quote2 · 18%
- Belongings withheld over payment2 · 18%
- Late, delayed or a no-show1 · 9%
- Claim or refund went nowhere1 · 9%
Counted across the 11 one and two star reviews we have read for Next Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Buyer Beware!!! Unprofessional and incompetent!!!!! This company was the worst moving company I have ever used to pack my household good. They did not label my boxes.They did not wrap paper or plastic wrap items to protect my goods. They threw cleaning products in with my personal items. It's been over one month and I can not find so many things, including dishes, a television, jewelry, my checks, remote controls Allow me to talk about the chaos that was created in my home.
Regarding Mrs. Sharon Tettegah, The client disputed the transaction, and we filed our case in Small Claims Court. Ultimately, the judgment decision was in our favor, and Mrs. Tettegah honored it. Below is a description of our point of view.
On 8/29/25, I booked a $360 move with Next Moving Company and paid a $99 deposit. My first call with Archie was rude, and he immediately added extra charges — $150 for my fridge, $80 for my washer, and $80 for stairs that were already included in my original quote. The written quote I signed has no stair fee listed and gives no specific price for “extra heavy item” fees (it only states they apply to items over 130 lbs). These surprise charges raised my total to over $500.
Hi Alyssa, Thank you for choosing our company and for your feedback. You booked your move at 10AM on Friday and only got back to us at 5:14PM that day. In fact we called you in order to go over the details.
Update: I am now being accused of blackmail and duress for asking them to be accountable for their negligence and unprofessionalism. I had an extremely disappointing experience with this company and would strongly advise others to look elsewhere. Three movers took 12.5 hours to complete a move for a 1,000 sq. ft. 2-bedroom apartment and that’s with everything already packed except for furniture and TVs. That timeline is completely unreasonable.
Nicole, Thank you for choosing our services. All clients are informed during the booking process, both online and through verbal and email communication, about the basic moving liability coverage of $0.60 per pound per damaged item.
DO NOT TRUST NEXT MOVING – THEY HOLD PROPERTY HOSTAGE & REFUSE PAYMENT UNLESS WE DELETE REVIEWS We hired Next Moving on March 1st, expecting a professional moving service. Instead, they pulled a bait-and-switch. They unmounted and transported our glass board WITHOUT mentioning any liability waiver. Then, 12 HOURS INTO THE JOB, they suddenly demanded we sign one before they would finish the move. This was never disclosed beforehand.
Fraud Alert. Our company provided office moving services for UpCrunch, but payment was not made until the case was escalated to the legal department and legal action was initiated. Here is out final message via email (please, open the link from the desktop)…
TRUTHFUL// UNCOMPENSATED REVIEW: BEWARE. PAID DOUBLE THE QUOTE. LONG DISTANCE MOVE WITH LITTLE NUMBER OF ITEMS. ONE BEDROOM APARTMENT ONLY. QUOTED $1470, PAID ~$3000 OR ELSE THEY WONT DELIVER (insane given i know people with full homes who paid $3000 for a long distance move) THEY OFFER DISCOUNTS FOR "APPROVED" REVIEWS ON SOCIAL MEDIA. TLDR: -they offer 50% discount for reviews after the marketing team reviews them to get the cash back. SO ALL THESE REVIEWS ARE GOOD DUE TO THAT.
Thank you for choosing our company for your move, Melissa. We would like to clarify several points mentioned in your review, as there appears to be some misunderstanding. The 50% potential discount referenced is part of our Social Media Program.
I am extremely disappointed with the moving service I received. I paid for three movers, but only two of them actually worked while the third contributed very little. Throughout the move, I constantly had to supervise and remind the crew what needed to be done, which defeated the purpose of hiring professional movers. The movers spoke Russian to each other for almost the entire move, making it difficult to communicate. They were also rude and frequently ignored my instructions.
Hi Krystal, We cannot determine the exact reason why the move took longer than expected from your feedback, and as far as we can see, your claim is still being processed. During a move, it is completely up to the client whether they would like to supervise the movers.
WORST EXPERIENCE EVER!!!! This company does not value the customer experience. It’s a money grab!!! I’ve worked with a few moving companies before, and I should have stuck with them. I’ve never had workers stop in the middle of a move to take a lunch break—along with my personal items—going to God knows where. What should have taken 2 hours with 2 workers ended up taking 3 1/2 hours. They made sure to exceed the 3-hour minimum required. I attempted to speak with the manager, Ian, only to be met with sarcasm.
Patricia, The moving company you used in the past was us, and you also referred your daughter to us for this move, which we truly appreciate. Thank you again for doing it. This situation is honestly a bit confusing for us, so I’d like to clarify a few key points.
They told my parents 3600. They had half of a 15 ft truck load. Then after loading They handed them a paper to put new address on. Once they did that and signed it they changed the price to 7600. Now they are holding my parents stuff refusing to deliver. They took advantage of an elderly couple. Changed the price after they already signed contract for 3600. Then tried to lie saying they used 2200 sq ft. There wasn't any furniture besides a few dressers and stands. It was all boxes of household items.
This is not our client. Tamarae, It looks like there may be some confusion. We don’t have a record of you in our system, we do not offer flat-rate pricing, and we don’t operate 15 ft trucks. Based on the information you provided, it appears you may be referring to a different moving company.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast277 · 58%
- Professional and courteous224 · 47%
- Careful with belongings160 · 33%
- Turned up when they said113 · 24%
- Kept in touch105 · 22%
- Price matched the quote8 · 2%
Counted across the 480 four and five star reviews we have read for Next Moving. A review can mention more than one thing.
In their own words
My husband and I had a great experience with Next Moving Company. We came across their Yelp when looking for movers and settled for NMC when we read reviews and saw nothing but positive feedback. Upon requesting further information and a quote, Ian followed up to schedule a virtual estimate which included pointing out the items they would move, reviewing what they provided during the move, and answering any questions we had about moving day.
Jennifer, thank you so much for such a detailed and thoughtful review ⭐ We truly appreciate you taking the time to share your full experience with Next Moving Company. It means a lot to us that you noticed the transparency in our pricing, the virtual estimate process, and the constant communication…
In The last 5 years I have moved over 6 times in three different states. The service I have received covers the entire spectrum of appalling to brilliant. Both people I dealt with during my initial contact and while getting the quote were friendly, efficient, and professional. What makes Next Moving exceptional is the level of service I received during the move. The people were hard-working, clean, careful, simply professional. No tea breaks every half hour, no time wasted.
Glad to hear our rates are still right on point ⭐ We also appreciate you noticing that the team handled not just standard household goods, but also bulky and oversized items moving near me and we did multiple stops with no damages.
I had an outstanding experience with Next Moving and would recommend them without hesitation. They helped me with a move across Los Angeles, and from start to finish, the entire process was professional, efficient, and stress-free. The crew arrived on time, worked incredibly quickly, and wasted no time getting everything packed, loaded, transported, and unloaded. What impressed me most was how careful and respectful they were throughout the move.
🚚 Thank you, Sam! Great to hear that your move across Los Angeles, CA felt professional! That mix of speed, careful handling clear communication and respect for the home is what we expect from an experienced moving crew in LA County.
I had a wonderful experience with Next Moving! I used Yelp to start an in-state moving project and 5 companies quickly reached out. After making a spreadsheet to compare and contrast what was offered by each company, I decided to go with Next Moving because they had the lowest price for the most included services. For example, there were no extra fees for TV handling, furniture disassembly/reassembly, or plastic/blanket wrapping. Some companies even ask for a truck fee but Next Moving did not!
⭐ What a feedback, Brigitte. It really means a lot We also really appreciate the details you shared about the timing of the move. Every moving situation is truly unique and unpredictable, especially when the team takes the time to protect furniture, wrap items properly, disassemble and reassemble…
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- efficient movers69
- quick movers19
- careful handling of furniture17
- no hidden fees17
- booking process15
- transparent pricing14
- friendly crew14
- local move11
- reliable movers10
- careful packing10
What the company says about itself
Taken from Next Moving’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is insuredsays on their website
Show the text this came from
“…matters worse, many aren’t licensed and insured. When hiring a moving company, cost is”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
Show the text this came from
“To make matters worse, many aren’t licensed and insured. When hiring a moving compa”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
Show the text this came from
“…button Telephone (800) 433-1541 Free QUOTE menu button Next Moving Fire Relief Pro”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory
- yelp.comreviews
- facebook.comsocial