NOR-CAL Moving Services Hayward
Mover in Hayward, California
Google rating
4.5
Ratings counted
222
Are 1 or 2 star
9.5%Above typical
The rating breakdown
21 of the 222 ratings in Google’s published star breakdown for NOR-CAL Moving Services Hayward are one or two star.
Against other movers in Hayward
5.3 percentage points higher than the middle of the 10 movers in Hayward we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 181 | 81.5% | |
| 4 star | 14 | 6.3% | |
| 3 star | 6 | 2.7% | |
| 2 star | 4 | 1.8% | |
| 1 star | 17 | 7.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is NOR-CAL Moving Services Hayward at 9.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for NOR-CAL Moving Services Hayward, counted by matching the words they used.
- Damage to belongings1 · 11%
- Late, delayed or a no-show1 · 11%
- Crew conduct1 · 11%
Counted across the 9 one and two star reviews we have read for NOR-CAL Moving Services Hayward. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I have moved 3 times in the past 10 years and this is by far the worst moving company I have worked with. This company handled moving the furniture so carelessly that the coffee table corners are crushed!! The dresser handles are bent! The standing light is broken... . I would not recommend this company.
NOR-CAL Moving Services is deeply sorry that you had items reported as damaged during your relocation. We strive to perform each and every relocation without incident and regret any and all inconveniences that have been caused.
One of the worst moves my family has experienced. The company they hired at point of origin was unacceptably unprofessional. Numerous confused phone calls by the owner of the company leading Into move in day. Didn’t show up until 2:00 in …
We are sorry to hear about your experience and we would like to discuss this further with you offline.
Phil Barry, salesman - doesn't deliver on promises PJ Mazzetti, owner - Lies and says he'll make things right. Then goes dark James Thomas, sales manager - Also lies when telling you they will fix problems and make you whole then backs out. TERRIBLE. BE CAREFUL. STAY AWAY CROOKS AND LIARS - As a follow up to this review the owners of the company offered me $6000 to settle this situation and then without rhyme or reason wrote me that they were reneging on their offer because it was not allowed under Federal Law.
We have been in communication with Mrs. Rafter and have had a detailed discussion about the specific issues surrounding her move.
I thought a professional moving company would be easier than packing, loading & transporting household myself. HUGE mistake. Lead Crew person for packers reeked of alcohol. We toured home for labeling of boxes: bedroom 1,2, master, as well …
We would like to apologize about the issues you've mentioned. Our goal is to always make sure that our customers are completely satisfied. There are two sides to a story and we would like to look into this. Please reach out to us at [phone removed] to discuss further.
They didn't bother to show up for the appointment quote. Made the appointment in February. No call to reschedule, no name who would be giving the quote, the explanation when I called to ask what happened. Our system didn't assign it to …
The service had not even begun with this moving company service and it was a complete nightmare in addition to the fact that they had already received full payment of over $13,000.00!!! Please save yourself the trouble and look elsewhere! …
We deeply regret the experience you encountered with your relocation brought about by the vehicle breakdown of the driver scheduled to load your shipment. We certainly understand your frustrations with our van line not having another moving van and driver available to load your shipment direct.
DO NOT TRUST THIS COMPANY!! I recently had a move with them for close to 30k from the Bay Area, cross country. The post-move service as been a nightmare. 1. When Roberto Rodriguez came out to survey and give the quote, he agreed to …
My move was from CA to NC, for both household goods and vehicle transport. We packed our own goods, and opted for full-value insurance. The full cost for the service was $10,360. …
Thank you for taking the time to leave a review for us at NOR-CAL Moving Services. Our team strives to deliver an excellent service and are glad you found your long-distance household goods move exceptional from the packing to the delivery of your items from CA to NC.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous3 · 25%
- Worked hard and fast2 · 17%
- Kept in touch2 · 17%
Counted across the 12 four and five star reviews we have read for NOR-CAL Moving Services Hayward. A review can mention more than one thing.
In their own words
The movers on the day of the move were great. Helped pack some items. Loaded everything. Friendly and efficient. Today the truck arrived at our new home and this crew was equally outstanding. Efficient and friendly. And everything arrived in great condition
Thank you, Sandra! We're so glad to hear that both crews made your move smooth and enjoyable. Your positive feedback means a lot to us!
Matthew Vukovic was exceptionally helpful and responsive. Matthew and the rest of the California team helped make my international move easier to coordinate and less stressful. They were always happy to help with questions about the process …
Thank you for your 5-star review!
I have worked with NorCal over many, many moves and they are always a pleasure to work with. Their teams are professional and have exceptional knowledge in their field. They are meticulous with every moving project and give great attention to the needs of their clients. Thanks NorCal for always being outstanding!
Thank you for your 5-star review!
I highly recommend Allied/NOR-CAL moving company. Everyone I interacted with from beginning to end was professional and extremely friendly. I moved from California to Florida and the truck arrived at my new home in 10 days which was much …
Thank you for your 5-star review! We really appreciate it. Glad we were able to provide you with a stress free move.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- cross country move8
- careful movers7
- smooth move7
- efficient crew7
- unloading crew3
- supportive staff3
- inventory system3
- competitive cost2
- office move2
- coordinated move2
What the company says about itself
Taken from NOR-CAL Moving Services Hayward’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
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- Says it is bondedsays on their website
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“Absolutely. We’re fully licensed, bonded, and insured to operate in California.”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“Movers Moving Company Hayward, CA Licensed & Insured skip to content link Cont”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“Company Hayward, CA Licensed & Insured skip to content link Contact Us Revie”Raw text captured from the page, including any surrounding navigation.