Upline Moving
Moving and storage service in Hayward, California
Google rating
4.4
Ratings counted
152
Are 1 or 2 star
15.1%Well above typical
The rating breakdown
23 of the 152 ratings in Google’s published star breakdown for Upline Moving are one or two star.
Against other movers in Hayward
11.0 percentage points higher than the middle of the 10 movers in Hayward we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 120 | 78.9% | |
| 4 star | 7 | 4.6% | |
| 3 star | 2 | 1.3% | |
| 2 star | 7 | 4.6% | |
| 1 star | 16 | 10.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Upline Moving at 15.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Upline Moving, counted by matching the words they used.
- Damage to belongings6 · 60%
- Items missing or never delivered2 · 20%
- Late, delayed or a no-show1 · 10%
- Claim or refund went nowhere1 · 10%
- Crew conduct1 · 10%
- Stopped responding1 · 10%
Counted across the 10 one and two star reviews we have read for Upline Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Broken Shelf Unit and Missing Mid-Century Lamp-- After examining the Bill of Lading I signed, and the formula to determine our reimbursement (60 cents per pound), it is simply was not worth our time to cover …
I'm still in the midst of what I hope will be a good resolution to the issues encountered during my move. The packing crew was not professional and did not properly secure some items, while wrapping others directly in duct. AS a consequence, many items arrived damaged and others have duct tape glued on them, that is impossible to remove (glass door of a mini fridge, chrome legs of tables or sofas...). The delivering crew felt very sorry and apologized.
Upline Moving is a Disaster!! Do not use this company! Upline was booked to move us on June 15, which was our moving date out of our house. The Foreman was unprofessional and kept asking us not to interfere with the packing. They started moving our furniture without wrapping it in blankets and dropped items on the ground, they damaged our daughter's artisan desk which was custom made, they were horrific! Finally the foreman said he did not want to do the job and stopped work at 10.30 am.
I had a very disappointing experience with this company. Their box truck was parked in a clearly marked red curb/fire lane at the entrance to the warehouse, blocking access for large trucks that needed to back into the loading docks. After politely asking the driver to move the truck, they refused, even though it was creating a safety hazard and disrupting other businesses trying to make deliveries. This caused unnecessary delays and made it much more difficult for commercial vehicles to operate safely.
We have had a terrible experience with Upline, and even if you’ve paid a $50 deposit, I would seriously consider finding a different mover. The one positive about Upline is that the office staff is extremely friendly and responsive. The movers themselves are another story. In short, several of our things are broken irreparably, our TV stand was not (and cannot) be reassembled, a high-end wooden chair was damaged, our computer (shipped in manufacturer’s packaging) needed repair, and only half of our boxes and…
Upline moving was ok when they show up for estimate they make it sound really good, packing and loading were ok. They were around 6 guys. But when delivery time came, it was the worse experience I ever had. Is not that we move a lot or before. I never imagine myself using this kind of service. I hope I don’t ever had to deal with something like this again.
They had told us that the truck was due to leave on a certain date and only then we decided to book our move with them as per the promised date but little did we know that this would take forever. They kept changing the dates as to when the truck would leave from CA and took a month for our luggage to reach us! + While having a confirmation via text and email that all my boxes will be wrapped at the cost locked before the move they decided they will be charging me for which I did pay but later realized they rarely…
This company will give you a low estimate to attract your business and then they will RIP YOU OFF during the actual move. During the estimate someone came over the house to give us a quote. First they made us pay more on the move date sayin …
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast6 · 35%
- Careful with belongings5 · 29%
- Kept in touch2 · 12%
- Professional and courteous2 · 12%
- Turned up when they said1 · 6%
- Price matched the quote1 · 6%
Counted across the 17 four and five star reviews we have read for Upline Moving. A review can mention more than one thing.
In their own words
A+! It is with sincere gratitude that I write this review. I can be a little bit of a fussy customer when it comes to moving because I really care about my stuff and I’m so happy I chose Upline Moving. Nelson and his entire Team were so efficient and professional, and the communication was outstanding. They went above and beyond did all the little things to just be helpful and make this easy for me and my family. Thank you to Ethan and Amber and the Upline team forgetting us all set up.
Thank you Doug. We appreciate the kind words as well your business.
Upline Moving did an excellent job with my recent move out the state. Their team was punctual, and they worked diligently, carefully, and were very helpful throughout the whole process. It was a stressful beginning but thanks to them it ended so smoothly.
Thank you for the kind words Melinda.
The team did a great job upfront scheduling my move and during the move. But not so hot on follow up after the move. I've requested the names of my team so I could mention the outstanding job they did for me here in the review and I have yet to receive them two months later. So while I would definitely recommend UpLine moving for their moving services. I'm disappointed I cannot mention my four outstanding movers by name.
Hi Karen, thank you for the glowing review. Your team members were Melvin, Jason, Esteban, and Rodney. Sorry that we did not notify you sooner but again, thank you for using our services.
Miguel, Francisco, Jose, Eric, Eugene were the movers today and they did a fantastic job today with the move. They were careful with family items that meant a lot and did a great walk through to make sure we were on the same page. They were fast, efficient and most of all easy to work with. Highly recommend!
Thank you so much! We’re glad our crew handled your family items with care and kept everything clear and efficient throughout the move. Your recommendation means a great deal to us.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- long distance move5
- responsive staff4
- local move4
- easy move3
- last minute move2
- reliable moving experience2
- flawless execution2
- careful packing2
- furniture moving2
- quote process2
What the company says about itself
Taken from Upline Moving’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
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“…call us at (888) 754-9892 to get your free quote. Please enable JavaScript in your brows”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
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“…move simple and stress-free, we offer guaranteed flat-rate pricing, free in-home consult”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“Area California homeowners rely on, our family-owned business stands out for outstanding loc”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- yelp.comreviews