On The Fly Moving Guys
Google rating
4.9
Ratings counted
341
Are 1 or 2 star
1.2%Unusually few
The rating breakdown
4 of the 341 ratings in Google’s published star breakdown for On The Fly Moving Guys are one or two star.
Against other movers in Henrico
3.5 percentage points lower than the middle of the 4 movers in Henrico we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 330 | 96.8% | |
| 4 star | 5 | 1.5% | |
| 3 star | 2 | 0.6% | |
| 2 star | 1 | 0.3% | |
| 1 star | 3 | 0.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is On The Fly Moving Guys at 1.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for On The Fly Moving Guys, counted by matching the words they used.
- Damage to belongings1 · 33%
Counted across the 3 one and two star reviews we have read for On The Fly Moving Guys. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Left boxes in the closets they forgot to pack, came without enough packing boxes, broke our new tv. Job was to be completed but they did not finish and had to come back next day. Owner did nothing to fix the issues and did not refund any of or money . 11/21
We are very confident you may have us confused with a different company. We only had one pack job last week. It was on Friday 11/24 and we didn't move them yet. We haven't had an unpack job in months either. We also have no one in our system by your name.
I was quite disappointed with the level of unprofessionalism of the movers. They were constantly chatting on the phone and spending some period of time idling in the truck. It greatly extended the moving time which resulted in an excess …
We are saddened and surprised to hear this as we have not had any complaints of this. We also do not have any customers by this name in our system. Can you please give our office a call? We have zero tolerance for crew being on their phones unless necessary for the job.
$525 for 3 hours...Their "packing" could be outdone by a two year old. Price is even if only one hour worked. They would not go 6 miles round trip to pick up a refrigerator with TWO hours left! DO NOT HIRE …
Hey Mark, Our pricing is very transparent and was explained to you before booking and is also shown on two separate contracts that you signed. We explained our minimum charges and you did not express any issues with them on the load day or when scheduling the unload.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast10 · 63%
- Professional and courteous8 · 50%
- Turned up when they said5 · 31%
- Kept in touch4 · 25%
- Careful with belongings1 · 6%
- Price matched the quote1 · 6%
Counted across the 16 four and five star reviews we have read for On The Fly Moving Guys. A review can mention more than one thing.
In their own words
I had an excellent experience with On the Fly moving company. Jessica was extremely helpful and responsive. Demonte and his team showed up on time, were professional, fast and efficient. I would highly recommend this team to anyone. Thank you, On the Fly!
Thank you Pam! We hope you enjoy the new place.
demonte and marquise were efficient and careful with my belongings, they moved me under the estimated quote time & jessica was great to schedule with as well! all very communicative, thanks :)
Thank you! We were happy to help.
Our moving experience was awesome. Very organized and professional. They were fast and took care of our property. Very good price compared to other places we called.
Thank you Sara! We were happy to help.
We had a fantastic experience with On The Fly Moving Guys. The booking process with Jessica was fast and straightforward, and Jessica was very responsive and helpful. She even kept an eye on the weather and incoming snow storm as our move approached and recommended an alternative date so we could still move in on time. Moody, DeMonte, and Jerry were our movers, and they were a great crew! All our belongings were moved with care and efficiency from a POD down the street into our home.
Thanks so much Sara! It was great working with you.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- professional movers29
- courteous staff27
- responsive staff19
- reasonable pricing10
- punctual movers7
- furniture moving6
- last minute move5
- accurate quote4
- quick estimate3
- patient movers2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- houzz.comreviews
- facebook.comsocial