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On-The-Move, Movers Moving Company LLC.

Mover in Bend, Oregon

Google rating

4.5

Ratings counted

134

Are 1 or 2 star

11.2%Above typical

The rating breakdown

15 of the 134 ratings in Google’s published star breakdown for On-The-Move, Movers Moving Company LLC. are one or two star.

Against other listings in Bend

This company11.2%
Typical listing in Bend1.4%

9.8 percentage points higher than the middle of the 15 listings in Bend we can publish a rate for.

Google’s published star breakdown

Distribution of star ratings as published by Google
RatingDistributionCountShare
5 star
11283.6%
4 star
53.7%
3 star
21.5%
2 star
21.5%
1 star
139.7%

Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.

Against every mover we can rate
0–5%
7,048
5–10%
1,993
10–20%
1,265
20%+
454

The marker is On-The-Move, Movers Moving Company LLC. at 11.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.

Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.

What the complaints say

Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for On-The-Move, Movers Moving Company LLC., counted by matching the words they used.

  • Damage to belongings4 · 29%
  • Late, delayed or a no-show2 · 14%
  • Crew conduct2 · 14%
  • Stopped responding2 · 14%
  • Booked by one company, moved by another1 · 7%

Counted across the 14 one and two star reviews we have read for On-The-Move, Movers Moving Company LLC.. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.

In their own words

1-star Google reviewJessica B.a year ago
I was in need of a storage unit on my mom's property to store some of my personal items between moving. It was delivered but the delivery man (what I was told the owners son) hit the post at the gate. All of the posts are concrete in the ground. He said that he would call his mom and figure something out. We never heard anything back. My mom and her husband had to fix it themselves. About a year later I call and have the container picked up. They could pick up between 8:00 and 9:00 a.m.
Reply from the business

Hi Jessica. I'm so sorry you had a bad experience with our company. I have already responded to your moms review. The fence post was fixed prior to my guys leaving. There is a photo under our photos on our Google My Business photos of the fence post when the guys left.

1-star Google reviewJanice C.2 years ago
Aweful experience with this company! Suppose to be there for us elderly at 10:30 am and got a call at 10:50 that they don't have 2 guys to unload our Uhaul office furniture and can we change it to the next day. No we can't, so us elderly unloaded what we can and so they sent 1 guy whichever my 74 yr old husband was the 1 guy partner to be his moving partner! So now we have chiropractor expenses on top of the lack that this company has! Don't book with them. The guy that showed up an hour late, not his fault!
Reply from the business

Hi Janice I'm so sorry this happened to you. Unfortunately we had 2 employees come down with Covid. They wanted to work however we didn't want to put you at risk of getting sick. I did try and reschedule the job with you to the following day so we would have a full crew there.

1-star Google reviewJay B.a year ago
Poor attitudes. The movers were bad mouthing my loaders. They also are refusing to provide me a receipt. Im almost certain its because they up charged me and they dont want me to see it. I believe the had sub contractor movers to help us, as the payment went into a personal account, not to be represented by the actual company. I requested a itemized receipt multiple times and they said they would. Been crickets ever since. Would not recommend.
Reply from the business

Hi Jay - I am sorry you have had a bad experience. However, I do not believe you have the correct company. We have not done a move for you. We also do not subcontract out our movers. If you would please remove the reviews you have placed for our company I would appreciate it.

1-star Google reviewJesse I.7 months ago
DO NOT USE THIS COMPANY IF YOU CARE ABOUT YOUR BELONGINGS Long winded explanation below lol The movers themselves were actually great, they worked hard and got the job done pretty efficiently. We had consistent communication with the owner, Nikki, right up until we paid in full for the across state move. Unfortunately, issues occurred during and after the move: •One of our two TV’s—which was fully functional prior to the move—was broken afterward (our dog walked across the back of one of our other TV’s during the…
Reply from the business

We do have 30 days to resolve any claim. Claim has been processed and payment has been sent. I have not heard anything about a ladder.

1-star Google reviewNiki D.4 years ago
We have worked with a variety of movers in the area and I would not use them again. They were flexible and accommodating to changing schedules. The pace was slow and scope of the job not fully understood. We hired help packing the morning of and the people that were sent did not know how to pack. I expected them to be the experts with the correct packing materials, which was not the case. We have several friends who recently had a full house packed in one day with the same amount of movers.
1-star Google reviewAmy B.2 years ago
I'm the Realtor on this move job and sharing for my client. She's elderly and single. Paid $5,000 for a one way Madras to LaGrande, 26' truck. 3 bedroom(only 2 beds/dressers however) 1066 sq ft. She is not a hoarder, normal amount of belongings and no appliances, bbq's, or mowers. They left 1/2 of a pickup load of her belongings behind! She has no way to get them to her new home 4.5 hours away.
Reply from the business

Hi Amy In regards to this job it was for your client and not you. I know you were upset that all the items wouldn't fit in the box truck. The truck was packed very tight and their was no additional room in the truck.

1-star Google reviewXx X.7 months ago
I do not recommend this company. The owner, Nikky, provided me with a quote, but on the day of the move the mover arrived, loaded my items, and then presented me with an invoice with no price listed, asking me to sign it. When I questioned why there was no total, I was told they were charging $85 more than the quoted amount. I never signed or authorized this increased charge, nor was I ever sent an invoice beforehand. I attempted to contact the owner to resolve this issue and have yet to receive a call back.
Reply from the business

I apologize for the misunderstanding. The quote that was given was $85 per mattress or box spring (I was advised of 1 king mattress and 2 two box springs) that we pick up in addition they wanted a television removed as well.

2-star Google reviewRebecca2 years ago
Booked my service, paid the $300 deposit and when I asked if the full deposit would be used the receptionist told me if it was only an hour at $197/hr they would return the rest of my deposit. The day of my move I got a link to confirm my appointment and learned that there was an hour of drive time coming out of my pocket, billed at $197 for the hour. The movers did the whole job in an hour so I was billed an additional $80 for a total of $380 since it cost me $200 for the movers to arrive at my door.

What satisfied customers point to

The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.

  • Worked hard and fast47 · 44%
  • Professional and courteous43 · 41%
  • Turned up when they said21 · 20%
  • Careful with belongings13 · 12%
  • Kept in touch5 · 5%
  • Price matched the quote1 · <1%

Counted across the 106 four and five star reviews we have read for On-The-Move, Movers Moving Company LLC.. A review can mention more than one thing.

In their own words

5-star Google reviewRob S.3 years ago
Dustin, Reino and Kyle showed up on time at our storage unit and worked consistently for three hours to carefully load our belongings from the unit into a U-Haul truck. They were efficient with their time and very courteous. We had previously used this company to move some heavier items from our home to the storage unit. We are very pleased with the service. Worth every penny and would definitely recommend them!
Reply from the business

Thanks for the review.

5-star Google reviewHigh S.2 years ago
Great crew, even better services. $730 to move a 9 Foot concert grand with a single weeks notice, very reasonable price compared to other quotes. One of the movers got sick so there was a bit of a delay to get more hands on site, waiting was quite worth it for they were a well oiled machine with the appropriate sized team. No issues with the instrument, she was babied and secured properly. Anthony was the lead, I also had Adam and Wes on location.
Reply from the business

Thanks so much for the review.

5-star Google reviewJennifer S.3 years ago
We recently had to move out of our home for a remodel (quicker than expected) and On-The-Move, Movers were absolutely fantastic! Austin, Reino & Dustin worked diligently-a great team with nice communication between both them and us. Professional and courteous, taking gentle care of our items. I highly recommend O-T-M, Movers!
Reply from the business

Thanks for the review.

5-star Google reviewLisa J.2 years ago
Anthony, Carson and Dominic went over and beyond every aspect of making my move as painless as possible. We had a tragedy in our office space and lost my husband suddenly about five weeks ago. We have a company business and I felt our staff had been through enough with losing him and also my adult daughter and me (3 key players). The guys came in, wrapped and packed professional and asked questions and helped to just make my life more easy.
Reply from the business

Thanks so much for tge review.

What Google’s own summary highlights

Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.

  • polite staff16
  • kind movers5
  • piano moving5
  • moving heavy items4
  • efficient moving3
  • fast moving2
  • easy move2
  • fair pricing2
  • small furniture moving2
  • listening to directions2

What the company says about itself

Taken from On-The-Move, Movers Moving Company LLC.’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.

  • Says it is insuredsays on their website
    Show the text this came from

    “Bend, OR Our locally-owned, licensed, insured and operated moving, junk and storage c”Raw text captured from the page, including any surrounding navigation.

  • Says it is licensedsays on their website
    Show the text this came from

    “Company in Bend, OR Our locally-owned, licensed, insured and operated moving, junk and”Raw text captured from the page, including any surrounding navigation.

  • Advertises a warranty or guaranteesays on their website
    Show the text this came from

    “…containers and packing services with guaranteed affordable prices serving Redmond, Oreg”Raw text captured from the page, including any surrounding navigation.

  • Advertises 24/7 availabilitysays on their website
    Show the text this came from

    “We're glad to help you move anytime, 24/7! Mon - Sun Open 24 Hours Areas We Serve”Raw text captured from the page, including any surrounding navigation.

Before you hire On-The-Move, Movers Moving Company LLC.

Whatever this company’s numbers say, the same handful of things go wrong on a move. These guides are how to keep your side of it tight.

All moving guides →

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