Trojan Storage

I’ve had a storage unit at Trojan Storage for nearly a year, and until now, things were fine. However, I had a really disappointing experience today with an employee named Lisa. I was simply helping a friend who is recovering from surgery get a unit here, and instead of being welcomed or even treated neutrally, I was met with unnecessary attitude and disrespect. Lisa told me I “didn’t need to be there,” which felt incredibly rude and personal.

My rent was increased by 160% over less than a year, and when I got back to my "secure" unit, I had valuable belongings missing and signs of vandalism to my other things. All I got when I brought this up was an "I'm so sorry" from a very kind and sweet and most likely underpaid customer service agent. CubeSmart is obviously a sham, predatory corporation like most others. Will never use again and would urge other to do the same.

When I got a storage unit here I thought it to be a very clean place, and great staff. The only problem is that after I moved out of state, I had to start making payments over the phone threw their automated system. Online has an option to pay with a debit card / Credit card and they charge a $1.95 (reasonable) but every single time I have tried to make a payment online their site tells me this store isn't set up to do online payments. I was told different when I set up my storage unit.

Guess I should have read the bad reviews before we went for this place. As stated by everyone, the staff are great and the place is clean. But there is definatley a bait and switch tactic going on here. I get all the mumbo jumbo jargon about "market conditions" and "operational costs". Heard it all before with these types of businesses. But to raise the price by more than 50%, in less than 6 months, is pretty ludacris. They certainly don't tell you that before you bite the bullet and move all your stuff in.

I called to reserve a 5x10 unit. I was quoted $73 - 15% for a promotion. While he was reserving it for me, he suddenly told me that it was just booked and the price changed to $100 and something. I spoke to the manger at the facility who kept talking over me and interrupting me making it extremely difficult for me to get a word in. She was VERY rude and did not care one bit. My whole experience with this company has been extremely unpleasant. They lied to me and changed the price on me during the same phone call.

This place is horrible! The manager literally had us leave and vacate because we threw out 3 empty milk cartons. She is so rude and so nosey. She basically would harass us any time we came by to go to our unit. She is what makes this place horrible. And they are way overpriced for the service. I literally watched and took a video of dudes throwing stuff in the dumpster as she was berating us and threatening us with eviction for throwing away 3 cartons in the trash in the bathroom.

Management called the cops on my family and I for no reason. They clearly hate their job and their lives. Not worth the money AT ALL, recommend putting your stuff somewhere else since they wanna complain that we "have a time limit" in our storage unit we PAY $400 FOR. Both women are extremely rude and shouldn't be in this line of business if the treat their customers like trash.

Started renting a unit here less than a year ago and the price I pay has gone up 150% in that time, and I did NOT start off with some special introductory price. It's gone from fairly price to a total rip off. The facility itself is nice but I'd recommend looking elsewhere if you don't want to be taken advantage of..