On Time Moving Services
Mover in Palm Desert, California
Its address is in Bermuda Dunes, California. It appears here because Google returns it for Palm Desert.
Google rating
4.8
Ratings counted
109
Are 1 or 2 star
5.5%Around typical
The rating breakdown
6 of the 109 ratings in Google’s published star breakdown for On Time Moving Services are one or two star.
Against other listings in Palm Desert
About the same as the middle of the 17 listings in Palm Desert we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 102 | 93.6% | |
| 4 star | 1 | 0.9% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 0.9% | |
| 1 star | 5 | 4.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is On Time Moving Services at 5.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for On Time Moving Services, counted by matching the words they used.
- Crew conduct1 · 33%
Counted across the 3 one and two star reviews we have read for On Time Moving Services. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
First of all, I give the moving staff, Willy, Luis and Arturo ⭐⭐⭐⭐⭐ The one or less star goes to Frank, the manager or owner or whatever he is there. I scheduled a big move from one city to another with this company. Frank received my order, and, yesterday was the move. He sent three men who were very willing, able and ready to work. I have zero complaints about the moving staff; they were actually very wonderful.
The workers were fantastic. I can’t say enough about On Time Movers employees. However, the boss is a total crook and took advantage of a single woman, in my opinion. After hearing rave reviews, I was anxious to hire them for my move from the desert to San Diego county. Frank came by and I took him through my home, showing him what all needed to be moved. He did a cursory inventory and quoted me $1600.00 with additional time for the guys to pack my kitchen.
Hello Ms. Carroll, We're sorry to hear you had a bad experience. When Frank originally came to give you your in-person estimate he writes down an inventory list of what is … More
Unsafe driver! License plate #7po9999. Swerved in front of a car with children on board during rush hour traffic on the 60 W..... the truck bed began swerving back and forth from how fast he was driving. Kept slamming on his brakes …
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous11 · 58%
- Turned up when they said10 · 53%
- Worked hard and fast9 · 47%
- Careful with belongings3 · 16%
- Kept in touch1 · 5%
Counted across the 19 four and five star reviews we have read for On Time Moving Services. A review can mention more than one thing.
In their own words
On Time Moving were life savers in helping us with our piano dolly. Our main church piano (Boston grand piano) was not in a safe situation with our spider dolly but they came quickly, fixed it, and gave us some great advice for any future moving of the piano. Very professional team, on time, careful with our church piano. Sacred Heart Catholic Church is very grateful for their help!
Thank you so much Jennifer! If there is anything else we can do to help in the future we will be happy to assist you guys!
Moving is stressful and on time moving took all the stress out. On time, communicative, trustworthy, professional and the crew was amazing for a local move that seems harder than long distance. Willie , Julio ,, and Horacio were awesome. I can’t recommend more than I used them personally and will recommend to all my clients. Thank you for making the moving process a little less stressful.
Thank you so much for your kind words Debbie, As a small business your feedback is extremely valuable to us! I will be sure to reward my guys for their outstanding work!
On Time Moving Services are the BEST movers ever! They were highly recommended to me, so I’m paying it forward to you! I finally found the one that hits every concern of mine, and they’ve moved me 4 times now. In addition, they’re very competitive, gentle with packing, creative with stacking, and they’re just as gentle with unpacking. They really are on time, but you’ll find them to be super courteous, respectful, and experienced at every level no matter what your job is.
Thank you for your kind words Jill! We are so pleased to hear you have had a great moving experience with us your feedback Is so important we appreciate it! Please do not hesitate if you ever need to move anything in the future thank you again!
Adrian and his Associate could not have been any more efficient, pleasant or professional. These guys definitely know how to move furniture (and pianos🎹) expertly. Their experience shows. I would trust them with anything in the home. You can’t pay enough for a great attitude and the sincere desire to please, and these guys mirror both. Thank you for hiring quality employees….. Bravo Boys!….. and Thank you!
Thank you so much for your kind words Mary, we are happy you were pleased with your piano move! Please feel free to reach out anytime you need any moving done!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- piano moving18
- courteous staff15
- fair pricing10
- piano setup8
- professional movers8
- house moving4
- quick move3
- painless move2
- fast working2
- ease of moving2
What the company says about itself
Taken from On Time Moving Services’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is bondedsays on their website
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“…reputation. We're fully insured and bonded, providing you with peace of mind. Our”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“…and long-term reputation. We're fully insured and bonded, providing you with peace of”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“…erience easier and more enjoyable. With over 25 years of experience in the industry, we feel”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“…to detail is our speciality Request a FREE Quote This is a placeholder for the Yext Knol”Raw text captured from the page, including any surrounding navigation.