Pasadena Movers
Google rating
4.7
Ratings counted
150
Are 1 or 2 star
6.7%Above typical
The rating breakdown
10 of the 150 ratings in Google’s published star breakdown for Pasadena Movers are one or two star.
Against other listings in Pasadena
2.1 percentage points higher than the middle of the 14 listings in Pasadena we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 138 | 92.0% | |
| 4 star | 2 | 1.3% | |
| 3 star | 0 | 0% | |
| 2 star | 3 | 2.0% | |
| 1 star | 7 | 4.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Pasadena Movers at 6.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Pasadena Movers, counted by matching the words they used.
- Damage to belongings2 · 25%
- Crew conduct2 · 25%
- Price rose after the quote1 · 13%
- Late, delayed or a no-show1 · 13%
- Booked by one company, moved by another1 · 13%
Counted across the 8 one and two star reviews we have read for Pasadena Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
The worst! They third party out the move, another company shows up completely unprepared. Then they have two guys take forever to move a one bedroom. The most unprofessional and ridiculous thing that has happened to me in a long time. Never again! Don’t use them. They didn’t send any of the information promised to me to the third party and when I called to complain no one cares and no one tries to fix the issue. They, including the movers just want to take your money and ruin your personal belongings.
The moving guys are great. Move fast. Make sure when u make your appointment, you ask about any additional cost. I was hit with an 90 dollar gas charge. They didn't me that up front.
I had an appointment between 9-10 am and no one showed up. After calling multiple times because they did not answer their phone, I finally got a hold of someone and they gave me an attitude because I was asking where the movers were at. Without even saying anything I was put on hold and did not get an answer. I asked about getting my initial deposit back and they did not respond. Poor service and they are not apologetic about their mess up. Do not use this company. Save your money.
Very expensive. One hundred dollars an hour with two hour minimum. Plus a flat fee of 100 dollars. This was quoted to me over the phone. The job I inquired about was simply moving 2 heavy boxes from my driveway to my garage. They were heavier than I could handle by myself.
I had a move scheduled on 4/23/23. They quoted me $350, which included a $100 deposit. They were scheduled to get to my place between 9am-10am and call me 30 minutes in advance. They were running late and Taylor finally contacted me at 9:45 …
Once they moved all the furniture, I noticed every piece of furniture had bangs & scratches on it. Would not ever use them again!!! Also they were suppose to arrive at 9:30 am & showed up at 3 pm.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast9 · 47%
- Professional and courteous8 · 42%
- Careful with belongings4 · 21%
- Turned up when they said1 · 5%
Counted across the 19 four and five star reviews we have read for Pasadena Movers. A review can mention more than one thing.
In their own words
Love these guys! Fast and friendly service! They wrapped everything and were very professional. I highly recommend!
Hello Mandy, Thank you so much for your kind review and for trusting our team with your move. We’re glad to hear everything went smoothly and that our movers provided great service. We truly appreciate your support and recommendation.
I have had movers for 13 yrs and this was the best experience. I will never go anywhere else. Smooth and quick, super smart. I’ve seen others waste time not knowing how to take apart and which way to move , not these guys. They were amazing. Please tell your family and friends! Thank you Pasadena movers
Hello Maritza, We truly appreciate you taking the time to share your feedback. It is great to know that our crew met your expectations from start to finish. Thank you for choosing our company.
I have used them in the past and they never disappoint! They are fast, respectful, and very on point with what u need to make your move smooth and fast! They got there when they said they would and before i knew it the truck was loaded and ready to go! So if you need to move call them!
Hello Hilarie, Thank you for taking the time to share your feedback. Our team is committed to providing professional and reliable service. We sincerely appreciate your kind words.
After seeing how everything went so smoothly, I would definitely hire them again without a second thought. The movers arrived at the scheduled time and were very efficient and professional in the way they handled my belongings. I’m very satisfied with the service.
Hello, Thank you for taking the time to write such a kind review! We are happy to know that our service met your expectations. Your feedback motivates us to keep doing our best.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- professional movers13
- respectful movers11
- courteous staff9
- careful handling of furniture6
- easy move6
- no damage6
- smooth move6
- moving heavy boxes2
- move time2
- early arrival2
What the company says about itself
Taken from Pasadena Movers’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is insuredsays on their website
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- Advertises free estimatessays on their website
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- Says it is licensedsays on their website
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