Peluso Movers
Google rating
4.6
Ratings counted
95
Are 1 or 2 star
9.5%Above typical
The rating breakdown
9 of the 95 ratings in Google’s published star breakdown for Peluso Movers are one or two star.
Against other movers in Naples
7.3 percentage points higher than the middle of the 20 movers in Naples we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 81 | 85.3% | |
| 4 star | 5 | 5.3% | |
| 3 star | 0 | 0% | |
| 2 star | 3 | 3.2% | |
| 1 star | 6 | 6.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Peluso Movers at 9.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Peluso Movers, counted by matching the words they used.
- Damage to belongings3 · 38%
- Crew conduct2 · 25%
- Price rose after the quote1 · 13%
- Items missing or never delivered1 · 13%
Counted across the 8 one and two star reviews we have read for Peluso Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
We had an unfortunate experience with Peluso Movers for a long-distance move from Florida to New Jersey. The only reason we are not giving the 1-star is due to the fact that at least everything made it here, but not necessarily in one piece. Our issue started with 3 days before our move that was planned 3 months in advance with their staff. We received a call asking us to change our move date when we had made plans all focused around the move date that they gave us.
Thank you for your detailed feedback regarding your recent move. We appreciate the opportunity to clarify the circumstances and our actions. Due to a last-minute change in the assigned driver's schedule, we proactively reached out to accommodate your move with our available crew, ensuring the…
We literally moved only two blocks from our previous home, yet Peluso, after packing and moving our household, somehow managed to 'lose' $4,000 worth of original art. When I called them to report the missing items, Eric, whoever he is, told me his employees 'don't steal', an interesting unsolicited statement given I never accused him.
We value your insights and appreciate your feedback. We want every customer to have a positive moving experience and our team is reviewing your concerns to make moving better for every customer we serve.
I have to start with the bad. The communication from Peluso Movers in Naples, Florida (the local United Van Lines agent) was poor – emails and voicemails to the move coordinator Kim Hale were at times just ignored. Despite numerous attempts on my part to impress upon the move coordinator and the sales representative the limitations of moving out of a high-rise condominium complex with limited space to stage large trucks and specific hours the elevator could be reserved, I could not convince them to come earlier…
We know customers value their possessions and regret any damages. Shuttle service is used if the assigned over-the-road van is unable to make a normal pickup or delivery because of physical constraints or if additional overflow occurs.
Unfortunately my experience with Peluso Movers has been less than stellar. My move itself was well handled through United Van lines, however the customer service has been atrocious. I told the sales agent I wouldn't need a shuttle, he charged me for one anyways, and as I assumed, no shuttle was used. It has been roughly 3 months since my move and getting my refund check has been a terrible experience.
Sammy, thank you for bringing this to our attention. Our records indicate that a check has been mailed out. If you have not received this check, please call me directly at [phone removed] so that we can verify that we have the correct information for you.
We hired Peluso to move our two-member family from Naples to Bonita Springs, a distance of approximately eighteen miles. We packed quite a bit ourselves, but we wanted our most valuable items to be professionally packed by Peluso. That was our mistake. The crew who packed us had no idea how to pack our valuables so as to avoid damage, and many items sustained damage. I realized the day after they packed us that I needed a certain item that had already been packed.
Ellen, we value your insights and appreciate your feedback. Providing great customer service with honesty and integrity is important to us and we take your opinion very seriously. We want every customer to have a positive moving experience and our team is reviewing your concerns to make moving…
While observing the employees conduct a move in my condo, the workers refused to wear REQUIRED masks, and were appallingly rude to other residents of the building. They actually ridiculed residents who were abiding by the condo's public health rules regarding mask wearing.
Thank you for bringing this to our attention, Dennis. The safety of our drivers, crews and customers remains our first priority at United Van Lines. We require all personnel inside a residence or within six feet of another person to wear a mask. We're addressing this with all parties involved.
Our stuff came over a week late from their deadline and then they claim to pay $100 a day back if they are late. Only if it impacts your life. So we had to buy stuff left and right because we had nothing. Stay away from them.
Horrible. I had to hire another co. to get my furniture. I already have waited 2 months and you couldn't deliver for another 2 months. Totally unexceptable!! Don't take jobs you can't deliver in a reasonable time.
Carlene, we don’t have record of doing a service for you. Can you let us know what we did and what we can do to make it right?
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous37 · 61%
- Turned up when they said14 · 23%
- Worked hard and fast13 · 21%
- Careful with belongings11 · 18%
- Kept in touch5 · 8%
- Price matched the quote2 · 3%
Counted across the 61 four and five star reviews we have read for Peluso Movers. A review can mention more than one thing.
In their own words
Alright, we planned our move for months, scheduled and happened to move during the first major rain / thunder storm of the season. The guys for Peluso Movers did NOT miss a beat. Attitudes remained professional and happy during the entire process. Our property was protected with special bags, blankets and wrapping and nothing got wet! People, that isn't possible in a SW FL rain storm and had I not witnessed it myself, I wouldn't believe it.
Bradley, thank you for sharing your review with us. We're glad that the move went great despite the weather. We appreciate the recommendation.
Positive experience overall. They accommodated a last minute change in loading date due to a family emergency. The loaders were careful with my possessions and helpful in packing large glass table top and art work for me. My delivery was at the very end of the "window" due to the driver being ill. It would have been nice to know that as the website kept showing 3/30 as delivery date. Finally on the day of move in, it was cold, damp, pouring rain and the truck could not get close to the apartment door.
From my first phone call to United Van Lines (which was recommended by a friend who had done 2 cross country moves in 3 years), the professionalism was the first thing we noticed and made us feel very comfortable. A gentleman named Jeff Flowers from Peluso Movers came and was very thorough, courteous and his 30 years in the business was obvious. He gave us great advice on how to make the moving process easier.
Extremely pleased with every aspect of the first part of my move from Naples to Ohio. From my initial visit to their warehouse for packing materials, my interaction with Sam, set the high standard for my experience. He is so knowledgeable and suggested things I never even thought I would need. I mentioned a very large canvas painting - there wasn’t a box big enough to accommodate. The next day I received a call from Sam - he’d discovered 2 boxes that I could put together for the perfect fit.
Thank you so much for taking the time to share your positive experience, Cheryl. We strive to provide this level of service to all our customers, and we are so pleased to hear we met this goal during your relocation with us. We appreciate your wonderful feedback on Sam.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly crew9
- polite crew8
- politeness7
- timeliness4
- loading crew3
- efficient move3
- household moves2
- furniture repair2
- quality moving company2
- long distance move2
What the company says about itself
Taken from Peluso Movers’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“…detailed estimate.Let us show you what over 90 years of quality, courteous service can mean”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“Moving & Storage Company Get A free Estimate Track Your Shipment Track Residential T”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“…a Naples, Florida based 4th generation family owned and operated full service moving &”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial
- chamberofcommerce.comdirectory
- yelp.comreviews
- yelp.careviews