Perfect Moving
Its address is in Long Island City, New York. It appears here because Google returns it for Queens.
Google rating
4.9
Ratings counted
1,728
Are 1 or 2 star
0.8%Unusually few
The rating breakdown
13 of the 1,728 ratings in Google’s published star breakdown for Perfect Moving are one or two star.
Against other movers in Queens
2.0 percentage points lower than the middle of the 14 movers in Queens we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 1,679 | 97.2% | |
| 4 star | 30 | 1.7% | |
| 3 star | 6 | 0.3% | |
| 2 star | 4 | 0.2% | |
| 1 star | 9 | 0.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Perfect Moving at 0.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Perfect Moving, counted by matching the words they used.
- Damage to belongings4 · 50%
- Crew conduct2 · 25%
- Items missing or never delivered1 · 13%
- Late, delayed or a no-show1 · 13%
Counted across the 8 one and two star reviews we have read for Perfect Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I had an awful experience with Perfect Moving and strongly warn others to stay away. They broke multiple items during my move, including my $1,400 Herman Miller chair, a $500 West Elm floor lamp, my espresso machine, and more. Instead of taking responsibility, they insisted on paying only based on weight, which came out to just $40.80 for the chair and $16.8 for the lamp.
Dear Jingyao, we are truly sorry to hear that your experience did not meet your expectations, and we apologize for any inconvenience caused. We take all customer concerns seriously and have carefully reviewed your case. Please note that the … More
Avoid like the plague. The guys they sent seemed nice enough, but now, months after the move, I'm still noticing things missing. My vintage computer (teenage memories!), expensive light fixtures, two pieces of art, speakers, and so on. Thousands of dollars in damage, and their contractual liability was limited to a fraction of that. Some of this stuff simply isn't replaceable regardless of the money. They left the truck open and unattended in the street -- in the middle of Manhattan...
Dear David, we are truly sorry for the stress and frustration this experience has caused, and we fully understand the importance of your items and the memories they hold. Please know that we approached this issue with utmost seriousness, … More
This is the most unprofessional moving service I have experienced. They charged extra, showed up late and didn’t speak English. 0/10 would not recommend.
We are truly sorry to hear that you were not satisfied with your moving experience, dear Regina. Our goal is always to provide a smooth and stress-free service, and it’s disheartening to know that we did not meet your expectations.
Perfect Moving caused over $6,000 in property damage during my move due to clear and documented negligence. The damage was not “minor wear and tear” or a “misunderstanding,” but severe enough to require professional repair. I have photos and invoices to prove it. When confronted, the company immediately fell back on the claim that their insurance “doesn’t cover damage inside apartments.” That excuse is not only irrelevant but also absurd.
Dear Amy Lore, we appreciate you taking the time to share your feedback, and we are very sorry for the inconvenience you are experiencing. We will not go into debating in detail how or if the damage occurred, but we are glad that you shared … More
Prior to this experience, my husband and I have used movers 7 times in the last 12 years, including 2 trans-Atlantic moves. We hired Perfect Movers for packing and loading, and they were the worst, least professional movers we have ever used. I've attached several pictures to show what they did to our mattress (we had three and the same was done to all 3, note that these were repacked into mattress bags once I complained, but I shouldn't have had to!
Thank you for taking the time to share your review, dear Angel. We truly value every client’s feedback, and we always welcome open and honest communication about our work. It helps us continue to grow and uphold the standards we set for … More
Update (Reply to owner’s response): Very interesting to see how they attack potential customers who don’t write a positive review. I’d suggest improve your systems and accept your mistakes rather than attacking customers. Based on this response from the company, I’m convinced all the reviews are fake and bot generated. BEWARE: Do not hire this company as they don’t have even basic customer respect. ————— Extremely weird and unreliable company.
Update: We have shared all relevant information and documentation related to this inquiry. As there is nothing further to add, we will not be engaging in additional public commentary. We remain available to address genuine customer … More
Blocks driveways. Waited 25 mins after calling the number on the moving truck (went to VM) for someone to come down to the lobby to bring down more moving items so I could ask them to move their truck that was completely blocking the driveway of the neighboring building. He didn't have the keys. He goes upstairs and I wait 10 more minutes until he finally came down with the keys AND more furniture. Rude and entitled.
Hello Jo Ann, thank you very much for taking the time to share your feedback with us. While we are sorry that this one instance has left a negative impression on you, we want to assure you that we always strive to maintain the highest standards of professionalism, kindness, and courtesy throughout…
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast6 · 35%
- Professional and courteous6 · 35%
- Kept in touch3 · 18%
- Turned up when they said1 · 6%
- Careful with belongings1 · 6%
Counted across the 17 four and five star reviews we have read for Perfect Moving. A review can mention more than one thing.
In their own words
these guys were AMAZING! we just had a three bedroom apt move in Brooklyn and they were so helpful and reasonably priced. The customer service was super responsive, friendly and not at all the dodgy moving experience i’ve known before in NYC. Three nice guys showed up the day of the move on time, super friendly and so fast. we had the entire move done in less than five hours. including them carrying an NINE FOOT sofa up SIX flights of stairs. No extra charges, no BS…just smooth and reliable. 10/10
The movers were incredible. The team was incredibly kind, careful, and speedy. Will use them for all future moves.
Biggie and crew were fantastic! They were friendly, organized, professional and very efficient with helping me with an out of state move. From start to finish, I felt at ease as they made sure my move was perfect. RJ who I emailed with to set up the move was so helpful, responsive and friendly. I cannot recommend Perfect Moving company enough! I am so happy I chose them. Thank you RJ, biggie and crew!
I have moved several times in and around New York and they were by far the greatest. The level of customer service - from the moment you are contacting them for a quote all the way through to the end of the move - is unbeatable. Truly no complaints - they were PERFECT! And extremely well priced vs competitors. We are grateful.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- careful handling200
- efficient movers113
- efficient team92
- kind staff79
- smooth process60
- fast movers56
- smooth move53
- piano moving15
- quote process10
What the company says about itself
Taken from Perfect Moving’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises a warranty or guaranteesays on their website
Show the text this came from
“Enjoy weekly express shuttles, guaranteed delivery dates, and high quality packin”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
Show the text this came from
“…moving, we are! Make The Perfect Move Free Quote Special Promotion: Small Moves = Only $”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
Show the text this came from
“…from start to finish. We are federally licensed to provide everything you need for the”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews