Peterborough County Moving Co.
Moving and storage service in Peterborough, Ontario
Google rating
3.6
Ratings counted
26
Are 1 or 2 star
34.6%Well above typical
The rating breakdown
9 of the 26 ratings in Google’s published star breakdown for Peterborough County Moving Co. are one or two star.
Worked out from 26 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Peterborough
28.4 percentage points higher than the middle of the 16 listings in Peterborough we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 16 | 61.5% | |
| 4 star | 0 | 0% | |
| 3 star | 1 | 3.8% | |
| 2 star | 1 | 3.8% | |
| 1 star | 8 | 30.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Peterborough County Moving Co. at 34.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Peterborough County Moving Co., counted by matching the words they used.
- Damage to belongings2 · 33%
- Late, delayed or a no-show1 · 17%
- Crew conduct1 · 17%
Counted across the 6 one and two star reviews we have read for Peterborough County Moving Co.. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Save yourself the time, money, and stress and DO NOT book with this company. If I could give less than 1 star I would. They were 3 and a half hours late by the time I found another company to book with. I kept calling and multiple times they told me 10 more minutes or gave me a different excuse then last the time I called. Unprofessional, extremely expensive, waste of time and money. I wouldn’t trust my valuables with them and I am extremely glad I booked with another company.
This was due to a truck breakdown (rare) beyond our control that morning and explained as such. An apology was provided and a discount was offered given the delayed arrival.
Worst experience ever!!!!! Was quoted $340 for a 2 hour move of a tiny 2 bedroom. Ended up being over $800 and taking 8 hours! The men moved very slowly, tossed my items around, broke SEVERAL pieces of furniture, including an armoire, bed frame, and kitchen island, lampshades. I am still finding broken items, like my less than year old laptop (screen smashed) I just received a message that someone found my sons birth certificate in the back of the moving truck they rented.
This is the first we are hearing of any complaint. Why all of a sudden 5 days after the move? Fact is the rate of $340 is standard and was based on our two hour minimum, and was agreed to by the customer at the time of booking. Then as … More
Further to the company response to Nikki Playford's review, I would like to set the record straight. They have not contacted either of us to apologize, but simply to add more and more untrue excuses and denials. The mess on the floors was due to the movers spilling and strewing things around themselves, to the point that several items (photos, documents, etc) were lost and damaged. The "pre-existing damage" that they claim was not pre-existing.
Kat: We have continued to try and call you, but you don’t answer or return our messages. Sorry, but it seems you have been misinformed. How can you make such claims when you weren’t even there for the duration of the move. It was your daughter who was present.
DO NOT HIRE THEM! I booked and payed in advance. The day of the moving was the day I had to leave the place by contract. When the movers arrived they refused to do the moving because it was raining and to the front door had a couple of stairs. You see, I was pregnant, with a 1 year old toddler and my husband was alone to put all boxes and furniture on front of the door. I called the owner of the company who I had spoken many times and he said " is not my problem, I will give back your money".
We are Sorry to hear of your sudden concern 6+ weeks after your move. Last we heard on moving day, you were grateful our team completed the move on such short notice and in such dangerous conditions. Regarding the move.. it was indeed a … More
The 2 guys were an hour late and showed up hung over. I had to call the company to see if they were going to show up. Twice. They didn't move the clothes on hangers I had hung in my closet and complained the whole time. You could obviously tell they had no idea where they were going and had not planned and organized the day at all. My rolling desk was scratched and they didn't like that they had to move my floor Lamps? I overpaid for the service I received.
Sorry to hear of this Brenda. Your move was in our system as having taken place in Oct of last year. While we acknowledge having had been late due to a personnel matter (former employee), we did reduce your bill for this late start. We are … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast4 · 36%
- Professional and courteous4 · 36%
- Turned up when they said3 · 27%
- Kept in touch1 · 9%
Counted across the 11 four and five star reviews we have read for Peterborough County Moving Co.. A review can mention more than one thing.
In their own words
We were extremely impressed with the exceptional service provided by Terry and his team. They demonstrated the highest level of professionalism—punctual, courteous, and highly responsive throughout the entire process. Every aspect of our …
Thank you Beatrix. All the best.
I can't say enough nor find the words to express how glad we had Terry and the team move us. Very fast and efficient, professional and kind ! They handled the task of traversing our km long rocky farm road drive way like pro's, and didn't even bat an eye at the steep hill they had to go down to get to our basement apartment. Nothing broke, scratched or dented.
I don’t usually leave reviews, but these guys definitely earned one. Showed up on time, worked hard all day, and treated our belongings with care and respect. No complaints, no wasting time, just honest professional work from start to finish. They really went above and beyond to make things easier for my family, and by the end of the day I was very glad we hired them. I’d have no problem recommending them to friends or family looking for dependable movers.
Thanks Mason. Appreciate the business!
I had a great experience with this moving company. They showed up on time and was incredibly helpful during what was honestly a pretty stressful move. Everything was handled with care and none of my belongings were damaged. The price was very reasonable. They even went above and beyond by helping my roommates move in as well. I’d definitely recommend this company to anyone looking for reliable and hardworking movers!
Thanks kindly Taylor.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- hard working4
- phone call4
- fast and efficient3
- punctuality3
- courteous staff3
- moving company2
- thoroughness2
- trustworthy company2
- careful handling2
- fridge2
What the company says about itself
Taken from Peterborough County Moving Co.’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is licensedsays on their website
Show the text this came from
“…way, you can rest assured that fully licensed and highly experienced local movers wil”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
Show the text this came from
“…project. Our Peterborough Movers are insured, local and have over 40 years industry”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
Show the text this came from
“…has perfected our moving services with over 40 years experience to ensure we get every job d”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
Show the text this came from
“;re moving your life. CALL Now for your FREE Quote: 705-243-4639 Even better, because we k”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory