PODS Moving & Storage
Moving and storage service in Clinton Twp, Michigan
Its address is in Warren, Michigan. It appears here because Google returns it for Clinton Twp.
Google rating
4.3
Ratings counted
810
Are 1 or 2 star
15.1%Well above typical
The rating breakdown
122 of the 810 ratings in Google’s published star breakdown for PODS Moving & Storage are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 637 | 78.6% | |
| 4 star | 41 | 5.1% | |
| 3 star | 10 | 1.2% | |
| 2 star | 17 | 2.1% | |
| 1 star | 105 | 13.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is PODS Moving & Storage at 15.1%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for PODS Moving & Storage, counted by matching the words they used.
- Damage to belongings7 · 13%
- Late, delayed or a no-show7 · 13%
- Price rose after the quote6 · 11%
- Crew conduct3 · 6%
- Items missing or never delivered2 · 4%
- Stopped responding1 · 2%
Counted across the 53 one and two star reviews we have read for PODS Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I am extremely disappointed with PODS service. I paid $3200 to move my stuff from Michigan to Colorado. My friend scheduled a PODS one month earlier from Michigan to California and it was only $2400. PODS couldn't give me a good reason why the prices were different even though I am moving a shorter distance. On top of this, the PODS driver was 3 hours late from their 5 hour window to deliver. Then the driver didn't know how to operate the delivery machinery and lifted my porch off the ground!!!!
Hi, Melissa! We'd like to connect with you to learn more and address your concerns right away. Can you please email [email removed] with your customer ID?
Stay away from this company! It is a living nightmare! I ordered 2 16 foot PODS to be delivered to my home for a move to a new home that’s not yet ready for occupancy. We paid the additional fee to have the pods transported on the same day to our new address. The pods arrived, but they were never removed that night! They were not removed all the following day either!
Hi, Ann! We can certainly understand your desire for assistance as soon as possible. We’d like to look into this further, so please send an email to [email removed] with your customer ID.
I truly wish you could do negative star reviews. This has been one of the worst ongoing experiences I've ever dealt with a company on. The driver who dropped off our pod originally forgot to time stamp the pod, essentially showing that it never got dropped off on Thursday with a pick up delivery date set for Saturday 11/14/20. We called on Friday 11/13/20 because we never got a call for the pickup time.
We can understand how you're feeling and would like to research this further, Chris. Can you please email [email removed] with your customer ID?
I was supposed to get my pod delivered on June 17th. But they only deliver on Wednesdays and they postponed it a week. I was unable to move into my apartment. I have tried reaching out for compensation, but their website put me on hold for an hour then disconnected me. They need to ensure that the pod is delivered on 6/24 and compensate me for the delay. And provide better customer service. Edit: emailed the company at the below email. No response.
We appreciate your feedback, James. Understanding the specifics of your experience is important to us. Please send us an email at [email removed] with your customer ID and additional details so we can address your concerns and improve our service.
UNRELIABLE. DOES NOT DELIVER ON TIME, IF AT ALL. WILL NOT USE AGAIN. We are currently in the middle of working with Moving PODS, and if I could give 0 stars, I would. I scheduled to have 3 pods delivered to our home. Our first POD came in the range of time that was estimated to us, had a very professional and experienced driver(even called before hand to ask what direction we wanted the door facing) and was a positive experience. Our second POD was delivered during the estimated time given.
We appreciate your feedback and would like to understand more about your experience. Your concerns are important to us, and we want to address them directly. Please send us an email at [email removed] with your customer ID and additional details so we can assist you further.
The amount of time I had to spend talking to them was not worth the premium we paid for moving and storage with them. They did not solve problems over the phone, while waiting for a representative the call ended multiple times, and the pure amount of time I had to spend in order for my move to go right was infuriating. Among other things my issues were: - Weight tickets for a PCS. After promising they would send them, I got one empty for one container out of 2.
We’re disappointed to see this, Luke. We encourage you to send us an email at [email removed] with your customer ID and additional details so we may best assist.
Worst service. Not recommended. They never deliver as scheduled Edited: Now, POD owner wants me to report my issue on provided email, as if they going to take it seriously and TRUELY going make service better. Customer support provides legit false details, and if you ask them further in detail they disconnect so they don't have to deal with it. Oh yeah, if you get chance to get connected and stay connected with them.
We appreciate your feedback and want to understand your experience better. Timely delivery is essential, and we take your concerns seriously. Please send us an email at [email removed] with your customer ID and additional details so we can address this matter promptly.
Destroyed my property in the processes of picking up my neighbors pod. When I complained they said the only way to prove it's my yard is for me to pay to get the property line surveyed. Like it's on my side of the fence, it's obviously my yard. Why should I have to pay to repair your mistake?? Absolutely NEVER use this company. Edit to respond to your response- You have been in contact with me only this morning after I left a negative review on Facebook for everyone to see.
We have been in contact with you regarding these concerns. As we shared, our team is looking into your concerns further and will reach out to discuss. Thank you for your continued patience.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous198 · 41%
- Turned up when they said62 · 13%
- Worked hard and fast54 · 11%
- Kept in touch35 · 7%
- Careful with belongings14 · 3%
- Price matched the quote2 · <1%
Counted across the 487 four and five star reviews we have read for PODS Moving & Storage. A review can mention more than one thing.
In their own words
Frank M. Was friendly, on time, courteous and helpful. POD was quickly removed, no damage to property/lawn. Let us load the last few bags.
We appreciate you taking the time to share this review with us, Aimee! We have your back when you need us again!
Driver was extremely responsive to our request and needs. He went above and beyond the standard scope of work to get the pods where we wanted then. Great guy and great company. I would definitely recommend this company to anyone in need of storage. Mike Gruzwalski was a pleasure to work with and went out of his way to make this a great experience. Five stars to the driver.👍😀. Too bad the PODS leaked and ruined 10,000.00 worth of items.
Thank you for your review, Jerome! Kudos to Mike and the rest of our stellar team! To file a damage claim, please give us a call at ([phone removed]. A member of our team will be able to assist you.
I moved from Michigan to Texas. I like PODS service. I did not know moving and storing is so easy unless I contacted PODS customer service. Their timeliness is very important to me. Good value. I will certainly take their service again.
We’re happy that you're pleased with your service from PODS, Ashraf, and look forward to supporting your moving and storage needs again in the future. Thanks for the great review.
The driver who brought the POD container was professional and very personable; attributes I hope all your employees emulate. In fact, ‘Frank’ the gentleman delivering our POD went out of his way to make sure we got it on the date and at the time requested even though there was an error in the phone number shown on his invoice. In my opinion, it’s people like Frank qqwwmm Instead of tossing up his hands and returning the POD, he took a chance and made his way to our home!
We appreciate you taking the time to share this review with us, Sarah! We have your back when you need us again!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff47
- courteous staff46
- pod placement21
- container placement14
- polite driver10
- drop off8
- timely pickup7
- pod condition3
- cross country move3
- punctual staff3
- easy drop off2
What the company says about itself
Taken from PODS Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“R. Stored Aug. 2024 As we traveled for over 2 years we put our possessions in a PODS contai”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- mapquest.comdirectory
- bbb.orgreviews
- yelp.comreviews