Two Men and a Truck Moving
Mover in Clinton Twp, Michigan
Its address is in Fraser, Michigan. It appears here because Google returns it for Clinton Twp.
Google rating
4.8
Ratings counted
478
Are 1 or 2 star
5.6%Around typical
The rating breakdown
27 of the 478 ratings in Google’s published star breakdown for Two Men and a Truck Moving are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 439 | 91.8% | |
| 4 star | 9 | 1.9% | |
| 3 star | 3 | 0.6% | |
| 2 star | 7 | 1.5% | |
| 1 star | 20 | 4.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is Two Men and a Truck Moving at 5.6%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Two Men and a Truck Moving, counted by matching the words they used.
- Damage to belongings7 · 30%
- Items missing or never delivered2 · 9%
- Price rose after the quote1 · 4%
- Crew conduct1 · 4%
- Booked by one company, moved by another1 · 4%
- Stopped responding1 · 4%
Counted across the 23 one and two star reviews we have read for Two Men and a Truck Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Although two out of the three movers were very nice, every single piece of furniture was damaged. I am serious - EVERY piece had damage done to it. I'm so glad we did not have them move boxes that had fragile items, as I'm sure those would have been damaged. There was quite a bit of damage to doors, door jambs, walls, stairwells. I had gouges in walls; my door trim looked like someone chopped at it - it was severely damaged as well as a stairwell. It seemed like everything they came in contact with was ruined.
Good afternoon- I am so sorry you were unhappy with our service! We do have coverage in place that is included with the move to account for any damages. Please make sure you report these damages with us so that we can try and come to a resolution!
We hired them to move my daughter’s stuff about 10 miles. I thought the quote we got was fair, not great, but fair. When putting my quote together they inquired about the about of items being moved. Not being my stuff I ballparked it, but was told I was being billed by the hour so I didn’t see an issue. They day the drivers showed up, they had a list that had a specific amount of items and the drivers (sub contractors as it turned out) were not going to move any more items than the number they were given.
Hi Lisa, I was looking through our records and cannot find your sales order. I was prompted to check our records as you mention subcontractors, as we never use any subcontractors for our labor. All of our employees are hired and trained by us.
I am sad to say my experience with Two Men And A Truck was not so good. The guys were nice and very professional but they lost some of my things. Three Rubbermaid clear totes are missing. The things inside I use for my business. I think being they were see through someone knew there worth. We checked with the new owners of our home they were not left behind. Everything else made it here safe and sound. Wish they would find my missing items.
Connie, we are very sorry that you cannot find the totes you are speaking of. Unfortunately, a claim must be made within 96 hours of a move, after a month it is hard for us to do anything.
I needed Two Men and a Truck to move only bigger furniture for me, no boxes and it took them over 3 hours to do so because of the slowness of the one mover sent. It was only a 5 mile distance between houses. I also had damage done to 2 pieces of furniture with no followup from them. Very unprofessional.
Hi Tina- It looks like your move actually came in 1.25 hours under the estimated cost. We also spoke with you the day after the move regarding the damages and asked you to send pictures. Once we received the pictures, we left you a message that same day.
I’m currently preparing for a move. On Sunday 9.19.21, I reach out to them via their website. It is now 9.23.21 and I received no response. What a shame too, their website was set up so nicely, and appeared to portray them as a helpful company.
Hi Allesandre, We received your inquiry on 9/18 and left you a message to gather the pertinent information on the same day! We try to reach out as quickly as we can as we receive the requests so we can get the ball rolling for you. We would love to help- please give us a call at [phone removed].
The estimator Erica was way off on estimating our move she said 60 boxes on her premove that I really did not pay attention to because she came out and walked through our house and and seen what we had. I thought as a moving company that does this every day would know how much it would take to move a 3,000 sq ft house. The day of the move they only wanted to do 2 trips with a smaller truck, instead I pushed them to do 3 trips.
Hello Tom, We are sorry that you feel you had a bad experience with our company. Erica has been estimating jobs for years and routinely gets great reviews. We can only guesstimate how many boxes a customer may have because everybody packs different.
This was the worst experience ever! I requested movers to help move furniture into my basement. Much of the furniture is in the garage. I also needed help assembling some furniture. I wasn't sure how many pieces or how long I would need them for. I was required to commit to 5 hours labor at over $1000 as a deposit. They would bill me hourly if I went over. I agreed. The guys arrived earlier than expected. I was still pulling the plastic off the walls in basement after freshly painting the ceiling black.
Patti, We are sorry that we could not exceed your expectations- you were immediately refunded the downpayment.
The worst experience I’ve ever encountered in my life. 3 lazy men and a truck is what they sent me. Every excuse after excuse of what they couldn’t do instead of just being a helping hand. During a time where I should be happily moving into my new home, i hired them to make the moving process a breeze. However, they were 4 hrs late (no big deal i was packing all day anyway) but only came and complained the entire time.
Hi Gwen, we are sorry that your experience with us was not great. However, we always give a two hour window for arrival time and if our team is late we are sure to inform our customer. In this case, we noticed our guys were running an hour behind and they were sure to inform you.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous215 · 58%
- Worked hard and fast132 · 35%
- Turned up when they said71 · 19%
- Careful with belongings56 · 15%
- Kept in touch17 · 5%
- Price matched the quote2 · <1%
Counted across the 372 four and five star reviews we have read for Two Men and a Truck Moving. A review can mention more than one thing.
In their own words
Two Men and a Truck made my move blissfully stress-free and I cannot recommend their services enough. Cody, Jacob, Joshua and Keene were prompt, efficient, professional, and friendly—and they got the job done incredibly quickly, even with all the stairs they had to trudge up and down. They wrapped and protected all my furniture and not a single item was damaged in the move. Shayna and Bethany were tremendously responsive and accommodating with my questions, schedule, and pre-move needs.
Wow.... there are a lot of words that come to mind when thinking about moving and "blissfully stress-free" is not typically one of them! What an incredible compliment! Our team takes pride in easing the transition for each and every move and we are so happy to hear we were able to accomplish this…
I highly recommend Two Men and A Truck. T.D and A.J moved my household today. They were both EXTREMELY courteous and professional. They got the job done much quicker than we had estimated, with no damage and came in under budget. Those two young men really understand what customer service is all about. The office staff we talked to over the phone were very courteous and customer service oriented as well. I don't move often but if I ever do, it's Two Men and a Truck for me!!
We can not say enough good things about our moving experience with Two Men and a Truck. Our team, Xzorion Simmons and Garrett Robinson were the absolute best. Professional, hard working, polite, helpful, and just amazing. They made us feel like royalty and did not want us to do anything. Every item, some bulky and heavy, was treated with white glove service, as though it was their own.
Wow! Thank you so much for this incredible review! We’re beyond thrilled to hear about your experience with Xzorion and Garrett. Their professionalism, care, and positive attitude truly reflect the standard we strive for, and we’re so glad they made your move feel smooth, stress-free, and even…
Marcus and Maleek were the Two Men and a Truck movers assigned to me. They were communicative every step of the way and very professional. The first thing they said is that 'we were a team' and communication is important for all of us. Even as stressed out as I was, they remained calm and supportive. They informed me of any issues they were responsible for (loud noise was due to a bed frame coming loose, and I didn't even hear it).
We are so glad our teamwork made an impact on your move and that we could help calm the nerves associated with such a big life event! We do train our men to work as carefully as possible, but are understanding when mistakes happen so that the guys can address them immediately with our claims team…
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff45
- furniture setup42
- professional movers25
- no damage10
- estimate process9
- professional crew8
- actual move2
- out of state move2
- understanding movers2
- quick unloading2