PODS Moving & Storage
Moving and storage service in Colchester, Nova Scotia
Its address is in Dartmouth, Nova Scotia. It appears here because Google returns it for Colchester.
Google rating
4.4
Ratings counted
260
Are 1 or 2 star
11.5%Above typical
The rating breakdown
30 of the 260 ratings in Google’s published star breakdown for PODS Moving & Storage are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 206 | 79.2% | |
| 4 star | 18 | 6.9% | |
| 3 star | 6 | 2.3% | |
| 2 star | 5 | 1.9% | |
| 1 star | 25 | 9.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is PODS Moving & Storage at 11.5%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for PODS Moving & Storage, counted by matching the words they used.
- Damage to belongings3 · 13%
- Belongings withheld over payment2 · 8%
- Price rose after the quote1 · 4%
- Items missing or never delivered1 · 4%
- Late, delayed or a no-show1 · 4%
- Claim or refund went nowhere1 · 4%
- Crew conduct1 · 4%
- Stopped responding1 · 4%
Counted across the 24 one and two star reviews we have read for PODS Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Really terrible experience with this company. We moved cross country from Ontario. Our pod was supposed to be delivered a week ago and was not. It was initially delayed because of weather then rescheduled four times without informing us, and still no pod. Customer service is terrible, a call center in Florida with minimal interest in helping. No one returns phone calls and the people working there are rude.
We can understand your frustration, Karen, and we appreciate you bringing this to our attention. We'd like to learn more about your experience with us, please reach out to [email removed] with your customer ID so we can take a look.
Do not ret these pods they ruined my stuff I put in it pod had holes in the roof have pictures and there insurance company rejected our claim so we lost thousands of dollars in furniture and memories
Glenn, we're disappointed to read you've had this type of experience. We want to be able to have this looked into further. Please email [email removed] with your customer ID so we may best assist.
As of right now still waiting for the resolution to come through, but I ended up being charged almost $350 more than my initial $750 quote give or take. They do weird billing where they pre authand then charge you but they're holding the money twice and it takes 24 to 48 hrs for it to be removed, also it just seemed to like every week there was some new bill. I was way over charged what I was quoted. Almost 50%. I will say other then the billing/over charging everything else was great!
This certainly isn't how we want you to feel. We'd be more than happy to check in with our team and get an update on their review of your account. Can you please email [email removed] with your customer ID?
Everthing was great on the Edmonton end. I instructed a lady to ship the pod east to Halifax asap but it sat in Edmonton for 7 to 8 days until i called to inquire about a delivery date. Once it got here i inquired about a delivery date and was told via email the 6th of June. Pod didnt arrive till the 9th. When i reached out to the lady who told me June 6th she did respond even thoughshe open the emails. This was unacceptable. Own your mistake and move on.
Thank you for sharing your experience, Alan. We value your feedback and want to understand the details better. Please send us an email at [email removed] with your customer ID and additional details, so we can address your concerns and improve our service.
I couldn't believe it, one of their truck drivers nearly took me off the road , and was driving like a complete airhead! When I called to give the truck plate an ID numbers off the truck , I tried for hours and got no answer. Tried leaving a message an still a week have gotten no one
Hey, Kayla! Safety is of the utmost importance to us, and we are very disappointed to hear about this incident. Please send us an email with the plate number and any additional details (when/where this occured) to [email removed] and we will make sure the appropriate teams are made aware. Thank you!
WARNING STAY AWAY FROM PODS!! I am a senior citizen with a very bad experience with this company and I am writing this to warn people about dealing with the PODS Moving and Storage company. They have extremely poor customer relations, flawed software and borderline illegal billing practices. There are other competitors out there and I encourage people to avoid PODS and find an alternative. There are many other horror stories listed on BBB.org. Read them and stay away. They have a 1/5 star rating at BBB.
We have been in contact with you regarding these concerns, Bruce. As we shared, our team is looking into your concerns further and will reach out to discuss. Thank you for your continued patience.
When I called to book my POD I was give a quote to deliver to a rural area outside of the city center and was told by the representative that they will drop off my full POD to anywhere in the province when I move into my new home. When I tried to arrange the drop off to my new home I was told they only deliver within 120 kms of their facility in Dartmouth, NS. I was told I would have to rent a truck, empty my POD into the truck and move my belongings myself.
We can understand how you're feeling and would like to research this further, Heather. Can you please email [email removed] with your customer ID?
I MEASURED MY POD THAT IS SUPPOSED TO BE 8X8X16 EXTERIOR MEASUREMENTS WHICH MINE WAS NOT EVEN THOUGH THATS WHAT THEY TOLD ME I WAS GETTING. ALL CUSTOMER SERVICE ASSOCIATES WILL ARGUE AND FIGHT WITH YOU THAT IT IS 100 PERCENT THAT EXACT SIZE OF 8X8X16. AFTER MANY PHONE CALLS AND MANY MANY LIES FROM THE SUPERVISOR THEY OFFERED ME A $10 DISCOUNT EACH MONTH WHICH I TOLD THEM TO KEEP.
Thank you for bringing this to our attention. We personally read every review and work hard to respond in a timely manner, but Google just recently published your review after temporarily disabling the feature due to COVID-19.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous71 · 41%
- Worked hard and fast24 · 14%
- Turned up when they said16 · 9%
- Careful with belongings9 · 5%
- Kept in touch6 · 3%
- Price matched the quote1 · <1%
Counted across the 173 four and five star reviews we have read for PODS Moving & Storage. A review can mention more than one thing.
In their own words
Mat delivered our PODS container today and was absolutely fantastic! He was professional, punctual, and very careful with placement—making sure everything was safe and exactly where we needed it. Super friendly and easy to communicate with. Thank you, Mat, for making the process smooth and stress-free!
Thanks for the recognition, Sasha!
Mat was our driver for both drop off and pick up of our Pod (16ft). He was very friendly and professional. He provided important information upon arrival about the pod, loading it, locking it and make sure things are packed tightly and strapped down. Pods was by far the most efficient and cheapest option for my wife and I, as we were moving from Halifax to Montreal.
Thanks for the nice review! We're grateful to have been able to serve you, Carmine!
Great communication, on time pickup and delivery. Driver Mat was very friendly and helpful getting the container where we wanted it. Very happy with the service from both the online system and from the driver. Would use again.
Your positive review means a lot to us, Scott! We aim to provide top-notch service, and we're happy to know we achieved that with you. We hope to have the pleasure of serving you again in the future!
Excellent service 👏 We used to store after a house fire. It served us well. Would definitely recommend. Friendly knowledge staff. Oh it's fun to watch too lol Great price point for what you get!
Your positive review means a lot to us, michelle! We aim to provide top-notch service, and we're happy to know we achieved that with you. We hope to have the pleasure of serving you again in the future!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly driver24
- courteous staff20
- pod placement6
- ease of dealing with6
- booking process6
- expert drivers2
- careful placement2
- last minute changes2
- overweight pod2
- cross country move2
What the company says about itself
Taken from PODS Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“R. Stored Aug. 2024 As we traveled for over 2 years we put our possessions in a PODS contai”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- yelp.careviews