Two Men and a Truck Moving and Storage
Mover in Kings, Nova Scotia
Its address is in Dartmouth, Nova Scotia. It appears here because Google returns it for Kings.
Google rating
4.5
Ratings counted
373
Are 1 or 2 star
10.5%Above typical
The rating breakdown
39 of the 373 ratings in Google’s published star breakdown for Two Men and a Truck Moving and Storage are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 315 | 84.5% | |
| 4 star | 14 | 3.8% | |
| 3 star | 5 | 1.3% | |
| 2 star | 4 | 1.1% | |
| 1 star | 35 | 9.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is Two Men and a Truck Moving and Storage at 10.5%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Two Men and a Truck Moving and Storage, counted by matching the words they used.
- Damage to belongings6 · 18%
- Stopped responding3 · 9%
- Price rose after the quote2 · 6%
- Items missing or never delivered2 · 6%
- Crew conduct2 · 6%
- Late, delayed or a no-show1 · 3%
- Belongings withheld over payment1 · 3%
Counted across the 33 one and two star reviews we have read for Two Men and a Truck Moving and Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I was ripped off years ago by you!!!! I was poor, so hired you to move from a women’s shelter to my 1st apt. You quoted one price before, then doubled it to get me out there!! All in cash. But, what I’ll never forget, is that my wedding dress never got to the other side. Nor did my leather cowboy hat! But, you drove off, with a leather cowboy hat on your front dash...that wasn’t there before! I’m still traumatized by what you did.
They triple charged me when finished over the original quote, threatened to take me to court if I didn’t pay the entire amount. The movers stole some of my items after I went through everything when finished, the owner denied this completely. Did not honor 3 movers as asked - was a horrible experience and would never recommend this company to anyone. Owner was not pleasant to deal with what so ever, lied and merely threatened me making for an awful experience which I was looking forward to moving into a new place.
Hi Pat, I am sorry to hear about your moving experience. We don't have anyone listed in our Customer database under your name. Please contact us at [phone removed] or [email removed] so we can better understand and address any issues that arose from your move.
Had my quote done, decided on a day and time, but when it came time to pay my deposit and confirm the move, Lucy stopped returning my many phone calls and voicemails. I left messages through Instagram and Facebook. I called and left messages with the operations manager and still noting. They left me hanging 2 days before I was set to move. Do not recommend.
Hard to get a hold off. Despite explaining that the job involves movie a 500 lb furnace into a basement the company sent 3 children who showed up almost three hours late and could not move the thing. I wasted a day off work and still have a furnace sitting in my yard.
Room for improvement is office explaination of fees correctly. And call backs to clients without holding a promised returned fee hostage.
Debbie, we apologize for this! We always strive to provide 5-star service but it looks like we fell short with your experience and we apologize for this. We will be sure to speak with our team, find out where the disconnect happened, and implement a new communication structure to ensure experiences…
Refused to move anything heavy on my apartment claiming I had bed bugs and only moved half of my stuff to my new apartment, then told the landlord we had bedbugs. I called ace pest control who did a full sweep of both places and found no trace of bedbugs. I had to live in a motel for the weekend and hire people from craglist to move the rest of my stuff because when I called and asked if they could move the rest after I had been cleared by a pest control company they REFUSED unless I paid them again!
Today someone was moving out of our apartment building and we saw two young men with this truck coming out of the front door - one bringing a sofa on a dolly and the other bringing cushions of the sofa. The one carrying the sofa was carelessly pushing it and the sofa just fell off on the dirty ground outside the truck and the other one also dropped one cushion on the wooden platform as he was placing it in the truck. The owners were not with them, so they were being careless and laughing.
Wow. How does a company allow workers to go into a building and smell like this. I don’t care where your from country wise but they just moved a condo out of our building and the BODY odour was beyond offensive. Yes they’re working hard and I won’t take that away from them but deodorant is only a few bucks and I go to the gym every day and don’t smell like that after hours of working out. Take some pride in your appearance and how you present yourself. For this company to allow that is beyond me.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous153 · 52%
- Worked hard and fast107 · 36%
- Careful with belongings61 · 21%
- Turned up when they said44 · 15%
- Kept in touch22 · 7%
- Price matched the quote5 · 2%
Counted across the 295 four and five star reviews we have read for Two Men and a Truck Moving and Storage. A review can mention more than one thing.
In their own words
We had a great experience with this company! We appreciated the whole process, from the website estimator that helped clarify what would be moved and how much it would be, the online documents and information, the friendly people on the phone available to answer further questions in advance of the move, and the actual move day!
Thank you so much for your detailed and positive feedback! We're thrilled to hear you had such a great experience. We are always working on improving our estimates to better meet your needs. We appreciate you choosing us!
Fantastic experience with Two Men and a Truck! The crew showed up on time and after a brief overview of the home they got straight to work moving all our big and bulky items. They even packed away a few incidentals we forgot about. We moved into a brand new house and there was not a scratch on any floor or marks on any walls. They literally had red carpets to roll out throughout the home. The booking experience and organization for the quote was a breeze.
Hi Kelly, Wow! Thank you for the amazing review of our move team and your move experience. We’re proud of the effort and professional moving services our professional movers and drivers provide to our customers! We’re glad you had a great experience and are willing to recommend us!
Recently hired Two Men and a Truck to move out of my 3 bdrm & 3 bath house into a rental house. Move team was 3 movers who were all very pleasant and worked very efficiently. Once they started, they didn't stop. When they were unloading boxes (at destination), I noticed the bottoms of a few boxes were wet. I opened the boxes (3 in total) to ensure contents were ok, while move 'chief' checked all other boxes, and provided an explanation.
I have Zero regrets with choosing this company for our move. Their online quote system was comprehensive and detailed, and the quote came back in short time and was very accurate and detailed. The office workers (I dealt with Lucy), were responsive and answered all my phone calls and emails with all my questions I had leading up to the move. The day of our scheduled move was the day of the flash flooding in HRM and the road to our destination was closed.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff67
- professional movers16
- careful movers16
- smooth move14
- friendly crew8
- accurate quote5
- small move4
- office move4
- efficient loading3
- truck size2
- appliance moving2