PODS Moving & Storage
Moving and storage service in East Lansing, Michigan
Its address is in Lansing, Michigan. It appears here because Google returns it for East Lansing.
Google rating
4.5
Ratings counted
295
Are 1 or 2 star
12.2%Above typical
The rating breakdown
36 of the 295 ratings in Google’s published star breakdown for PODS Moving & Storage are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 243 | 82.4% | |
| 4 star | 12 | 4.1% | |
| 3 star | 4 | 1.4% | |
| 2 star | 6 | 2.0% | |
| 1 star | 30 | 10.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is PODS Moving & Storage at 12.2%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for PODS Moving & Storage, counted by matching the words they used.
- Damage to belongings3 · 11%
- Crew conduct3 · 11%
- Price rose after the quote2 · 7%
- Late, delayed or a no-show2 · 7%
- Items missing or never delivered1 · 4%
- Stopped responding1 · 4%
Counted across the 27 one and two star reviews we have read for PODS Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Darrel was nice. The guy training him was rude. He was struggling to open the box because things shifted during travel. He said everything needed to be 8 inches from around the walls but also everything needed to be strapped down. Told me I needed to sign another waiver and he was gonna move the box and if things broke it’s on me. He explained this to me on a very condescending way. Eventually him and his trainee and myself were able to open it.
Thank you for sharing your experience, Kevin. We value your feedback and would like to understand more about the situation you encountered. Please send us an email at [email removed] with your customer ID and additional details so we can address your concerns.
Initial contact perfect. Timing all set for two pods to be delivered and picked up at same time. First pod picked up on time, second one was not picked up that day but the following morning. Instead of living up to the contract they made with me for my dates, the second pod that was not picked up on time - was picked up 15 hours later - somehow translated into it not being delivered to my new home until two weeks later.
We can understand how you're feeling and would like to research this further, Vicki. Can you please email [email removed] with your customer ID?
Scheduled an appointment with this location three days before to gain access to my pod, drove 4.5 hours and nobody was at the location to allow me access and my pod wasn't anywhere outside to allow me access. I tried calling the number for the location multiple times as well as PODS customer service to which I had no answer or voicemail to leave a message.
We appreciate you reaching out, Madi, and we're disappointed to read you've had this type of experience. We want to be able to have this looked into further so we can clear up any confusion and best assist moving forward. Please email [email removed] with your customer ID.
When I ordered my pod, I was told 100%. It wouldn’t block me in my garage. They came and dropped it right in the middle of my garage and block me in for four days. Trying to work with customer service on this matter has been terrible. I called in every 5 to 7 days and they tell me to wait 5 to 7 days. I finally got Connected to a customer service specialist after three weeks for them to not have any any information that I’ve already spoken to other representatives with, and to literally just tell me sorry there is…
We're disappointed to see this, Dylan. We’ve provided your feedback to the appropriate team to utilize for growth purposes.
The price PODS quoted online was 120 dollars cheaper than what I was charged and then when I called they would not honor the price after I was charged. Very rude customer service as they were not willing to help
We appreciate your feedback, Shannon. It’s important for us to understand your experience better. We strive to provide accurate pricing and excellent service. Please send us an email at [email removed] with your customer ID and additional details so we can address your concerns directly.
The representatives as a whole are nice enough on the phone. However, they're very limited in the amount of info they can give you. If you have to store your stuff at a storage location make sure it's within 50 miles otherwise you may have to pick it up yourself. I tried to speak with a supervisor but I couldn't. You actually have to put a request in to speak to one. I put a request and the lady who helped me either didn't do it or the supervisor just never contacted me.
We appreciate you reaching out and we're disappointed to read you've had this type of experience. We want to be able to have this looked into further so we can clear up any confusion and best assist moving forward. Please email [email removed] with your customer ID.
Update #1: their social media team will respond with a generic update that they're working to resolve the issue. When I express concern that there is no plan in place to pickup the POD, they don't reply with a timeline for resolution, just that this is a busy time of year for them. I will say that it is nice that they are at least replying to my emails. My husband called yesterday evening and was told he'd receive a call this morning with an update, which he is still waiting for.
We appreciate your feedback, Kendra. It's concerning to hear about the issues with the pickup schedule. We aim to provide timely service and would like to investigate this matter further. Please send us an email at [email removed] with your customer ID and additional details.
*********************Update*************************************** I contacted social media as they asked, they answered my email by telling me to call their main line, you know, the one you have to sit on hold for endlessly. I already did that and received nothing but push back from them. No thank you! ********************************************************************* I had two PODS delivered in early July. They were on time as scheduled.
We are disappointed to hear about your dissatisfaction with our services, Robert. If there is anything that we can do to help make this right, please send us an email to [email removed] with your customer ID.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous92 · 44%
- Turned up when they said26 · 13%
- Worked hard and fast21 · 10%
- Kept in touch19 · 9%
- Careful with belongings5 · 2%
- Price matched the quote3 · 1%
Counted across the 208 four and five star reviews we have read for PODS Moving & Storage. A review can mention more than one thing.
In their own words
This is the 2nd time I've used PODS to move. A great experience! Both drivers -- Skylar who dropped it off and Mike who picked it up -- were awesome. Personable, professional & efficient! Appreciated the communication from the start to the end. Thank you for your exceptional service!
Thank you for this wonderful review! We put a lot of effort into ensuring every customer leaves satisfied, and we're so pleased to have met your expectations. Thanks again, Sue!
Dennis H is a master ! Just before he arrived to deliver the POD , my neighbor directly across from me pulled up with his dual cab Sierra and giant 5th wheel and parked it in the street to load up for a family vacation. The 2-bedroom 5th wheel was directly blocking a clear turn radius into me driveway. I panicked thinking Dennis would not be able to drop the POD which would delay my project timeline.
Thanks for the recognition, Susan!
Everything went flawless with my PODS storage/moving request with the Lansing, MI location! I wasn’t able to be there in person because of my work schedule, but Quentin called me with an ETA on the delivery and was able to problem solve when the front desk wasn’t around to open to gate to let him into the parking lot and when the space the leasing office had designated for my pod was blocked.
Hi, Gabe! We’re happy that you're pleased with your service from PODS and look forward to doing business with you in the future. Thanks for the great review.
I've used PODS for work purposes before, but this time they are helping us move. They dropped our POD exactly where we needed it at our old house. A few weeks later, I requested it to be moved to my new address, and they promptly brought it over. My new property didn't have an obvious place to put it, but the driver, Mike, chatted over the best options and we came to a good conclusion. Super happy with the service. We'll be using them for all our storage needs.
We appreciate you taking the time to share this review with us, Mark! We have your back when you need us again!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- personable staff17
- drop off8
- ease of use5
- informative staff4
- container placement3
- easy move3
- pod placement3
- move out process2
- container pickup2
- packing tips2
What the company says about itself
Taken from PODS Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“R. Stored Aug. 2024 As we traveled for over 2 years we put our possessions in a PODS contai”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- mapquest.comdirectory
- yelp.careviews
- yelp.comreviews
- facebook.comsocial