PODS Moving & Storage

Everything about this service was terrible. They are incredibly untrustworthy, disorganized, and sloppy. We had so many issues but our BIGGEST one was that they had overcharged my account by an extra $955. They split up the payments and put a million small different charges on your account instead of a fixed total. They do this on purpose cause they’re counting on you to not pay attention and add up all of your numbers to make sure everything is right, and they upcharge you in hopes you won’t notice.

I had such high hopes for PODS. Unfortunately, I had a horrible experience. The PODS sales rep asked me where I would like the POD to be placed and I told them to put it on the left side. I have a 2 car driveway-and both spots were COMPLETELY empty, and when I got home, the POD was delivered but was blocking both car spots. I was a bit upset as my car was parked in the garage and I was unable to get it out and thus unable to use the car for a few days.

The marketing material and website clearly state that the required width to deliver a POD is 12 feet. The area also shouldn't be on a slope. As you can see from the picture, my driveway is 10 feet wide with more than an additional one foot on each side of the driveway to unload the POD. The driver refused to unload my POD because he was "scared my podzilla might get stuck". Boo hoo.

I gave two stars only to credit the two representatives I spoke with that were EXCEPTIONAL! When you’re signing up to use the service, it all seems seamless and help is at EVERY TURN. Thereafter- all you hear are no’s, out of our controls and you’ll still be charged. The customer service depends on who you get that day. Miriam and Natasha were my angels. Hands literally tied, but- attempted to put out fires they didn’t create.

Delivery drivers are awesome. Customer service and billing is terrible. Over charged my C.C. claimed they would refund. Provided me with a reference number for the refund. Never got the referenced refund. On the third call asked to speak with a manager and she refused to get on the phone to help. Filling a complaint with the B.B. today.

The only reason I chose to use PODS was because I was being reimbursed for my move. They are over priced. The ABF Upack boxes are more flexible with their sizes and are typically a better price. PODS charges for a while month of storage even if you only use a week. They definitely know how to make money. When the POD was delivered, the driver made me extremely nervous that my fragile belongings were not going to survive the trip. The POD was swinging around and it was not smooth transition to my driveway at all.

What a nightmare. I've spoken with 2 agents on separate occasions about a same-day drop-off and pick-up of the 8 ft container; 3 days before the scheduled drop-off. On the day before the drop-off, I received a voicemail saying that the container was rescheduled and without my consent. PODS immediately became impossible to work with. I'm never using or recommending this circus show to anyone I care about. Needless to say, I canceled without having signed their backwards agreement. It gets worse.

Working with PODS has been by far the worst customer experience of my life. First they stated they were unable to pick up my container in time for me to complete my move (I gave them more than a full weeks notice). After calling in on average 3 times a day for several days I was finally able to get ahold of someone who was able to schedule the moving of my container on the correct date.