PODS Moving & Storage

I have had nothing but a horrible experience with this company. We were never quoted that the storage price would be more than the on site price. When we called the next day to let them know that we were charged 2 separate times in 2 days, we were told that there would have to be an investigation where they would have to listen to the recording of the call. They didn’t believe us and refused to refund 30.00 back to us but continued to debit my account the next month.

Chat agent Destany took 4 minutes to reply and another agent Jeanrenaud, just cut me off and ended the chat session before I could ask anymore questions. I had to call to find out when my container arrived, no one called or emailed me to let me know it was here, which caused me to lose a months worth of storage fees. Also I'm still waiting for an email or call from someone about why I didn't get called about the arrival of my container after calling in AGAIN.

We are a military family and we just PCS from Fort Benning to Fort Bliss. PODS was great during the move but once we arrive and received all the paperwork I found out I was missing a weight ticket. I have called various times and have been told to wait 3 business day for a response and received nothing. And now I have made a phone call and spoke with resolutions and was told to wait another 7 business days. I have yet to recieve my missing weight ticket.

We moved across the country with Pods a few weeks ago. We were charged a slew of fees, including a sizeable fee to insure the contents of our container. Everything was stored and strapped down as tightly as I could get it, yet the container could not even be forced open upon delivery. The driver literally had to turn the container vertically, just to get the door open as he said, “some of the drivers don’t always realize how much damage they can do by driving carelessly.” Despite our insurance coverage and claim…

PODS has a superior materiel moving system and superior people who handle the containers from origin to destination. PODS has an abysmal customer communications system that is difficult next to impossible to deal with. The website does not function well, diverting customers to telephone contact via people who cannot speak English well and do not know how to use telephones. Occasionally, one gets an articulate individual who can speak into a telephone clearly and knows what is going on in PODS.

1) Convenience. Load and unload a storage container delivered to your doorstep at your own pace. Cons 1) Once you have paid for an order you will wait 30 minutes to 1 hour to speak with customer service representatives. 2) Expensive storage prices. 3) Storage rates are not pro-rated. Use a container for 10 days in a "billing cyle" and get charged for a whole month. 4) Lackluster customer service.

I have used PODs twice for two cross country moves. The first time I used PODs they delivered an old style POD which has the wooden floor and inside has 4x4 wooden supports (which take up interior space that you lose) and luckily the day that they delivered the POD it was raining and when I opened the POD there was water inside. So I called PODs and they picked up this old style POD and delivered me a new style POD which doesn't have a wooden floor or the space killing 4x4s.

PODS LIES. BEWARE. We subscribed to three storage containers from PODS, two large and one small. For over 22 months, we paid for their services for a total of over 18,000.00 dollars. When we initially called to hire their services, we were told that "PODS delivers everywhere in the United States," this was a lie that multiple agents have clearly been trained to propagate. However, PODS does not deliver on this promise or "everywhere in the U.S.," for that matter.