Two Men and a Truck Moving
Its address is in El Paso, Texas. It appears here because Google returns it for Socorro.
Google rating
4.9
Ratings counted
1,356
Are 1 or 2 star
1.9%Unusually few
The rating breakdown
26 of the 1,356 ratings in Google’s published star breakdown for Two Men and a Truck Moving are one or two star.
Against other movers in Socorro
3.8 percentage points lower than the middle of the 4 movers in Socorro we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 1,316 | 97.1% | |
| 4 star | 11 | 0.8% | |
| 3 star | 3 | 0.2% | |
| 2 star | 5 | 0.4% | |
| 1 star | 21 | 1.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is Two Men and a Truck Moving at 1.9%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Two Men and a Truck Moving, counted by matching the words they used.
- Damage to belongings5 · 25%
- Crew conduct4 · 20%
- Price rose after the quote2 · 10%
- Late, delayed or a no-show2 · 10%
- Stopped responding2 · 10%
- Items missing or never delivered1 · 5%
Counted across the 20 one and two star reviews we have read for Two Men and a Truck Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
After moving and packing my home. They did a disastrous job of it. They didn't label any box. They just tosses stuff into boxes haphazardly. No regard to what it was. They didn't even place the boxes in the correct rooms in the new house. I still can't find what I need. They even chipped one of my furniture peices, they said they'd attempt to fix it and I've never heard back from them. They lost my dogs food. So in all, I'll never use them again and they way over charged me for what they did for me.
Hi, Josette! Thanks for the positive review about your recent service with TWO MEN AND A TRUCK. We appreciate you choosing our team to help you move forward! Have a wonderful day!
I had used them a couple times before and they had been pretty good but I cannot say the same this time around. They were several hours late to move on a Friday afternoon and the crew that they had come by got very mouthy with me about me complaining about the lack of care for their tardiness. I guess both they and their office forgot that I was the paying customer. They came back the next day to complete my move and scratched new floors we have.
Good Afternoon Andrew, we apologize your move did not happen without incident. We pride ourselves in the customers experience using our services and unfortunately your expectations was not met in this stressful time.
On July 31, 2925, I called Two men and a Truck to get a quote for my move. The Rep provided a quote of $4678 including packing, loading and moving services. I even mentioned that I had a back problem and would like to get the same services I had recently, he sent an email and include my most current list from January 2025 showing items to be moved as well as a breakdown of charges. I requested a discount because I had conducted 3 previous moves with them in the past and believe we had an ongoing relationship.
This review is very disheartening and misleading to the full extent. Shows no matter how much you try to help and give back to the community there are some that will spew in negativity and at times try and take advantage of a good deed. Yes, we did provide 3 separate at no cost services to you.
I wouldn't trust these guys to move an outhouse! They lie, damage goods, can't estimate the cost of a move worth a damn, and then after they get your property, they hand you a revised bill that almost double the cost of the move. I called Mike about the bill, and his solution was to ask me what I think he should do. I told hm since it was their mistake, they should eat the difference, he never came back with a counter-offer to try and make it right, just pay the bill.
Good Evening, George, I hope this reply brings clarification as there seems to be a big misunderstanding, we can send you the supporting documents and recorded phone calls for reference.
Response: It is even clearer to me now that you’re an unscrupulous business that is shady in all of your dealings, you’ve come online to shame me once again for accepting charity due to my past experience! To be very candid, I am proud I am on my feet again and to be clear I never requested charity from you directly in the past or now, I requested a quote as a paying customer who is thankfully working at a great company!
Famuyiwa, continuing to edit your review with little edit so it shows up 1st is a form of harassment. Ade, our response is not an attempt to shame you, we are happy you have defeated all odds and are on the next chapter to your journey and hope nothing but the best.
This was my first time hiring movers. And it was not the greatest experience. I just want to start off by saying these men were very nice and respectful. However , they arrived 2 HOURS LATE. I was scheduled for 1:30-3:30. They did not show up till 3:00pm. Before scheduling I had a phone call with a lady and went over everything that was going to be packed up. Very specific details.
Hi Mya, I want to be bring some clarification on your move after listening to all the recorded calls and while taking your feedback to better service our customers. During the call when creating your estimate we had mentioned an arrival time between 1:30-3:30pm this was also outlined in your pre…
Waste of money, worst moving company we’ve used. Lazy workers and unable to follow simple directions. Took longer than it should’ve and that’s with my family helping out, or they’d be there 4 more hours. Ridiculous service. Responding in such a hostile manner is unnecessary. It’s not about the money it’s about the lack of initiative and we most definitely ended up unloading about 1/5 of the truck. Having the rep come in and see the way they changed the way they were working while he was here.
Good Day Raquel, our estimate was based upon the items you gave us over the phone. Unfortunately the mark was missed and we had a lot more to do, no problem it comes with the job. Throughout the day you apologized about the amount of stuff you had and underestimated the amount of things being…
I’ve used this company four times and had good experiences in the past. Unfortunately, this last time was disappointing. I hired them for a load-only service, and the team was extremely slow—taking longer than expected due to frequent chatting during the job. They also lost all the bolts for both of my desks, and one of our beds had to be thrown out because replacement parts weren’t available.
Nathaniel, we have tried reaching out to you multiple times to address your concerns and have a positive outcome. Yes, at times we make mistakes but how we handle them separates us from the rest. Your experience is taken very seriously as we don’t want this to happen again to any future customers.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous280 · 44%
- Worked hard and fast219 · 35%
- Careful with belongings82 · 13%
- Turned up when they said35 · 6%
- Kept in touch30 · 5%
- Price matched the quote2 · <1%
Counted across the 631 four and five star reviews we have read for Two Men and a Truck Moving. A review can mention more than one thing.
In their own words
We were so pleased to have this company move our furniture and other belongings to our new home. The professionalism and the way they took to take care of the delicate furniture (flat screen TV's, glass and picture frames) the team was very careful not to damage anything. Communication was a key factor because they kept us in mind with everything to load and to make it easy to unload all furniture to the desired new location (new rooms) to our new home. They were fast, effective but safe to do their work.
We greatly appreciate this awesome review Johnny and Bonnie! We strive to put our customers first and deliver a seamless move experience each and every time. Thank you for entrusting in our team to handle your move!
The team at two men and a truck were amazing. Omar, Miguel E., Matthew, Daniel, were amazing. From the time they hit the ground, they were efficient, careful and explained everything. Their packaging was amazing. All my items were taken care of. They ensured they moved quickly and adjusted my time to make sure that the time and the price met the work. They were not only on time but timely with my entire move. These group of movers were exceptional. They were constantly checking to see if I was okay as the client.
NEAL! This review speaks volumes on what we strive to do everyday! Our GOAL is to always exceed our customers expectations and show why we are the Movers Who Care! Thank you for taking the time to write this awesome review and explain how we impacted you! Thank you!
Anthony Guillermo Tay Logan were amazing!!!! Very careful will ally household good. Patient with all my request and very respectful. No damage , fair price and would definitely recommend them to anyone moving.
Penny, your kind words is what motivates us to continue to exceed our customers expectations.
I am writing to express my profound satisfaction and commend the exceptional service I received from your team during my recent move. From the very first point of contact, my experience has been nothing short of exemplary. Initially, I provided an inventory of my household items over the phone, and the scheduling process was handled with impressive efficiency and clarity.
We greatly appreciate you Darren for taking the time to share your experience with our team! We strive to provide an excellent move experience for all of our customers on every move!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- professional staff559
- polite staff155
- professional movers66
- efficient movers28
- furniture moving27
- careful movers23
- quick move16
- accurate quote9
- careful packing8
- piano moving5