Pomona Moving Company
Moving and storage service in Pomona, California
Google rating
4.7
Ratings counted
33
Are 1 or 2 star
6.1%Above typical
The rating breakdown
2 of the 33 ratings in Google’s published star breakdown for Pomona Moving Company are one or two star.
Worked out from 33 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Pomona
4.9 percentage points higher than the middle of the 8 listings in Pomona we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 30 | 90.9% | |
| 4 star | 0 | 0% | |
| 3 star | 1 | 3.0% | |
| 2 star | 0 | 0% | |
| 1 star | 2 | 6.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Pomona Moving Company at 6.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Pomona Moving Company, counted by matching the words they used.
- Damage to belongings1 · 50%
- Crew conduct1 · 50%
Counted across the 2 one and two star reviews we have read for Pomona Moving Company. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Avoid at all costs. For the professional appearance prior to your services, you will still encounter the same pitfalls with unprofessional services and zero attempts at resolution. We ordered moving services for a customer who was forced to temporarily relocate into a smaller apartment during emergency repairs. The customer was finally able to return to their larger apartment, and needed help transferring (within the same building).
John and Chris were absolutely great but the other two members of my team Roman and the young man were very unfriendly and the young man was on his phone most the time when he was supposed to be working. All my boxes are unlabeled I don’t know where anything is. They took all my clothes off the hangers and laid them in a heap in the backyard. There is a huge language barrier where I could not even communicate with the man in charge. The price was triple what I was quoted in the first place.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous7 · 39%
- Careful with belongings5 · 28%
- Turned up when they said4 · 22%
- Worked hard and fast4 · 22%
Counted across the 18 four and five star reviews we have read for Pomona Moving Company. A review can mention more than one thing.
In their own words
Excellent service from start to finish. The team was punctual, friendly, and extremely careful with all my furniture. You can really tell they respect their customers’ belongings. I’d definitely hire them again.
Hello David, Thank you for highlighting our attention to detail and professionalism in your review.
The team was very efficient in packing the delicate items. Honestly, I would hire them again for their thoroughness. I have a lot of glassware, and I appreciated the care they took. Thank you very much.
Hello Carlos, We're grateful for your positive review. Thank you for your trust in us.
I had a great experience with this moving company. Despite the fact that my new place was about an hour away, they arrived right on time and delivered everything exactly within the schedule we had agreed on. All my belongings arrived in perfect condition, carefully handled and well organized. The team was very professional, friendly, and helpful throughout the whole process hey made what could have been a stressful move feel easy and smooth.
Hello Maria, Thank you for your kind words. We're honored to have served you.
I was truly pleased with the service. I live alone and didn't know how to move several large boxes, but the guys were very attentive, helped me with everything, and even waited for me a while because I was delayed in getting the keys. Everything was very organized; they arrived on time, and I was installed in less time than I expected. Highly recommended; it's a pleasure to deal with such dedicated and friendly people.
Hello Camila, Thank you for taking the time to leave us a review. We value your opinion.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- careful handling6
- friendly team5
- efficient4
- punctuality4
- moving-related packing3
- care with things2
- great attitude2
- thoroughness2
- moving process2
- help with belongings2