Reliable Moving Services
Mover in Schenectady, New York
Google rating
3.8
Ratings counted
23
Are 1 or 2 star
30.4%Well above typical
The rating breakdown
7 of the 23 ratings in Google’s published star breakdown for Reliable Moving Services are one or two star.
Worked out from 23 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Schenectady
23.7 percentage points higher than the middle of the 8 listings in Schenectady we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 16 | 69.6% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 7 | 30.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Reliable Moving Services at 30.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Reliable Moving Services, counted by matching the words they used.
- Damage to belongings2 · 29%
- Late, delayed or a no-show2 · 29%
- Crew conduct2 · 29%
Counted across the 7 one and two star reviews we have read for Reliable Moving Services. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I booked this company a month in advance. Dustin did not show up on my moving date nor bothered to call me. Totally unprofessional. When I told him he needed to find an alternative solution for us, he hung up on me. Because of this, I had to scramble to find another moving company that would move us on the day of our scheduled move. We were charged an exorbitant price as a result. It’s a joke that this place is called “Reliable Moving”
Unfortunately, we did not have a good experience with these folks. The movers were punctual, very friendly and hard-working, but also highly inexperienced with long haul moves. We informed them many times that we were moving cross-country and that they needed to pack our trailer high and tight to preserve space and minimize potential damage. They did not. When we arrived on the other end of our move, our trailer was a complete mess. Fortunately, no major damage, but that was pure luck.
These people are thieves. Leading up to our move, they began asking for more and more money upfront. On the day of the move, they sent us a message that their truck wouldn't start. Regardless of whether or not that was true, they could not do our job. Once that was established, they instantly stopped responding to messages and sending our phone calls to voice mail and stole our money. I now know that the truck wouldnt start excuse was B.S.
The name "Reliable moving services" is hilarious to be honest. He takes two deposits about 1 week before my move. On the day of the move, he delays my move time over and over and then ultimately tells me he doesnt have a truck and asks that I postpone my move. Then refuses to return the deposit when I tell him that I can't postpone. Completely unprofessional and dreadful service. After reading other reviews with the same experience, it is clear this guy is a scammer
My daughter scheduled a move with them and they claimed they called her once to cancel and left a message. There is absolutely no record of the call and no message on the phone; there was no attempt to reach out to her everyday - but made no attempt. She had to call them to find out it was canceled. They just failed to show up. After she was finally able to reach them they could not help her find an alternative. Unprofessional and unreliable .
Our furnitures were poorly packed by the time we arrived at our new home, at least 10 big items were damaged because it was not packed right. I tried to call and text Dustin for a month now to discuss the damage to no avail. Not to mention they were absolutely overpriced. If you care about your belongings, find someone else
Did not even call or show up for my daughters move.—horrible and unprofessional! Their phone wasn’t accepting calls when I tried to contact them. Don’t use them unless you want to get stuck!
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast7 · 50%
- Professional and courteous7 · 50%
- Turned up when they said3 · 21%
- Price matched the quote2 · 14%
- Careful with belongings1 · 7%
Counted across the 14 four and five star reviews we have read for Reliable Moving Services. A review can mention more than one thing.
In their own words
The guys were on time, worked efficiently, and completed the work with no problems whatsoever. We have used them previously, and have always had an excellent experience. I recommend them highly! 4/20/22: Another great job by our go-to movers! They were fast, careful, cooperative, and hard working! We so appreciate their excellent work, and their willingness to accommodate us when we needed to change our move date.
Thank you mrs.kinsella were happy we could make your move easier
We had a tough job to move heavy furniture from second floor down a winding staircase. Very well done, fast. Great value. Cordial and professional.
Facilitated a really tough job quickly & safely. Moving a really heavy wood stove - these strong men put every ounce of muscle into it without any issues or complaint and we were in the middle of a thunderstorm! Highly recommended if you want a good job done expediently at a fair price, with skilled, strong workers who will do all they can to get your move done to your satisfaction!
Dustin was quick to respond/communicate. We needed a ton of stuff moved around our house in preparation for a baby on the way. Dustin and Ron did everything we asked plus some in a timely manner. They were professional, pleasant and made sure to take care of everything that was moved.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- pricing7
- timeliness5
- careful handling4
- polite staff3
- efficiency2
- baby2
- skills2
- accommodating2
- heavy furniture2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory
- birdeye.comreviews
- chamberofcommerce.comdirectory
- yelp.comreviews