Preferred Movers NH
Mover in Derry, New Hampshire
Its address is in Epping, New Hampshire. It appears here because Google returns it for Derry.
Google rating
4.9
Ratings counted
334
Are 1 or 2 star
1.8%Unusually few
The rating breakdown
6 of the 334 ratings in Google’s published star breakdown for Preferred Movers NH are one or two star.
Against other movers in Derry
About the same as the middle of the 4 movers in Derry we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 323 | 96.7% | |
| 4 star | 5 | 1.5% | |
| 3 star | 0 | 0% | |
| 2 star | 3 | 0.9% | |
| 1 star | 3 | 0.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is Preferred Movers NH at 1.8%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Preferred Movers NH, counted by matching the words they used.
- Items missing or never delivered2 · 33%
- Late, delayed or a no-show1 · 17%
- Stopped responding1 · 17%
Counted across the 6 one and two star reviews we have read for Preferred Movers NH. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I was quoted for 4 hours/2 movers to move items from a POD to an apartment. On the day of the move, they showed up almost an hour late. I couldn’t reach anyone at Preferred Movers except an AI answering service. Left messages, no call back. In comparison, they were super quick to call me back when I scheduled the service. Just not when I needed help. One mover was great- he hustled and knew what he was doing. The second mover needed constant direction and guidance on lift techniques.
Your feedback is valuable to us. Could you provide more information about what went wrong? We’re here to help.
GRADE C- … advice: choose someone else… The GOOD: This team fulfilled the basic requirements of a moving company. They did get all my items from New Hampshire to Vermont without breaking anything that I know of. I will say the individual workers were pleasant and put in their best effort. The BAD: they kept changing the schedule and they dramatically underestimated our job. They also were late to the initial pick up and therefore missed some items and had to come back later and get them.
DO NOT USE PREFERRED MOVERS!!!!!! Pat Breen and Jaimie are the definition of poor business people. Please do not use this company. Check all review platforms. Do NOT believe the 5 star reviews. I made the mistake of believing the reviews on Google. You must look into all review platforms that's where you get the truth. They have a history of destroying items and losing or stealing items. This company damaged so many of my belongings and lost even more.
I was a previous customer and had a good experience in the past, which is why I reached out to this company again. They told me to call them to discuss a move, but unfortunately they never returned my calls or emails. I completely understand if a company isn’t able to take on a job, but a quick call or email to let a customer know would have been appreciated. As a returning customer, I was disappointed by the lack of follow-up.
Your feedback matters to us, and we’d love the chance to better understand your concerns. Please contact us at [phone removed] so we can address any issues directly.
Updated 6.3 - We were quoted at a 5 hr minimum. Our movers were here for just over 4 hrs. We were charged for 7 hrs b/c that was apparently the minimum for a Saturday, despite having signed paperwork that 5 hrs is the min. I've been trying to get in touch with the company for a month to get this adjusted and have not heard back. Great experience! Our movers were efficient and friendly. Best experience we’ve had with movers!
Your satisfaction is our top priority. Thanks for choosing us for your move!
Not very professional or helpful. They were very unprepared to move a piano down stairs and complained a majority of the time. Needed help from one of our family members and lacked professionalism. Then, begged for a review because it gave them an extra 20$ an hour. Do not recommend go with someone cheaper and better
We’re sorry to hear about your experience. Our team is reviewing your feedback and will be reaching out to you shortly to address your concerns and work toward a resolution.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous129 · 47%
- Worked hard and fast100 · 36%
- Careful with belongings47 · 17%
- Turned up when they said30 · 11%
- Kept in touch12 · 4%
- Price matched the quote2 · <1%
Counted across the 275 four and five star reviews we have read for Preferred Movers NH. A review can mention more than one thing.
In their own words
Preferred Moving was a great choice! From the booking through the completion of the move they were easy to work with and the communication was great. On moving day the team showed up on time and jumped right on it. I don’t think I’ve ever worked with a more professional and hard working group. Johnny, Jesse and Joa were awesome and made a stressful day of moving efficient, easy and light. I will definitely use this company again and try to get the same team!
Thank you Barbara! We are so happy your move went smoothly!
When Preferred Movers arrived for our big move, Brandon greeted me with genuine enthusiasm and immediately noticed how exhausted I was from packing. He told me to take a break and assured me that his team would handle everything — and they absolutely delivered in every possible way. Brandon and his team worked tirelessly and were incredibly kind and considerate throughout the entire process.
Thank you so much Jamie for your kindness. We are so glad your move went smoothly!
John, AJ, Johnny and Greg, our Preferred Movers team, were fantastic. They moved our whole house efficiently, with care and so quickly! They were friendly, professional and accommodated all our requests. We feel we got an outstanding job for a fair price. We wouldn’t hesitate to recommend Preferred Movers.
Thank you for the kind words! We’re thrilled your move was a success.
Our move was a positive experience overall. All crews performed well. During disassembly, packing, and loading, we had a four-person team; however, only two people were available for unloading, unpacking, and assembly. I'd like to give special thanks to Travis and Tyler, who did an outstanding job handling the entire unload and setup with just the two of them—truly impressive work getting the house settled.
Your review made our day—thank you for choosing us! We’re so happy to know we exceeded your expectations.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly staff77
- polite staff27
- careful movers14
- respectful movers13
- careful handling of furniture10
- furniture handling9
- efficient movers8
- smooth process7
- furniture placement6
- piano moving3
- moving heavy items3
- crew size3