Premier Storage Powered by StoreEase
Self-storage facility in Westfield, Indiana
Google rating
4.5
Ratings counted
62
Are 1 or 2 star
11.3%Above typical
The rating breakdown
7 of the 62 ratings in Google’s published star breakdown for Premier Storage Powered by StoreEase are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 53 | 85.5% | |
| 4 star | 0 | 0% | |
| 3 star | 2 | 3.2% | |
| 2 star | 2 | 3.2% | |
| 1 star | 5 | 8.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Premier Storage Powered by StoreEase at 11.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Premier Storage Powered by StoreEase, counted by matching the words they used.
- Late, delayed or a no-show1 · 14%
Counted across the 7 one and two star reviews we have read for Premier Storage Powered by StoreEase. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
The unit was filthy and the battery door lock was dead. This caused me delays in getting unloaded and moved in, costing me money. I need compensation for that!
Hey Garry, we sincerely regret that your move-in experience was less than perfect by our standards. We care deeply about our tenants and want to provide the most comfortable experience possible. Thank you for taking the time to share your experience with us and allowing us to make things right.
Low battery issue and have not been able to access at all. Such poor service. Every thing is automated with zero staff actually in person. Save your money and effort and store somewhere else. The bills never miss a date though. They keep charging without access.
Hey Dr. Chaudhry, thanks again for chatting with us regarding your battery issue. Maintenance will be onsite soon to have the battery changed out. Today was the first report our team had received regarding your lack of access to your unit … More
This place increased my rate by 25% over the course of a year. There have been price increases every four months. The place is really nice and clean and I hate to even leave this review, but I don't respect their business model that takes …
Thank you for your feedback. We understand your frustration regarding rate increases, and we’re sorry to hear that you feel disappointed with your experience. While periodic rate adjustments are a standard industry practice to align with rising operational costs, we want to assure you that your…
increased my rate twice in a 12 month period, a 40% increase over the initial rate. seems like the initial rate it was just a teaser and that this is how they conduct business. The first increase was within just a few months of me moving …
We understand how frustrating rate increases can be, and we’re sorry to hear this impacted your experience with us. Like many storage providers, our pricing is based on several factors, including local market conditions, but we try to keep increases as minimal and infrequent as possible.
You guys have minimal OpEx but won’t turn on LEDs when it gets dark. We packed a unit in the dark tonight. Thanks, Premier Storage.
Hi Bryan. Thank you for taking the time to share your feedback. We’ve looked into your concern and are making some adjustments to the timers on the facility's lights to ensure optimal lighting at all times of day. We’d also love the opportunity to speak with you directly.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous3 · 30%
- Worked hard and fast2 · 20%
Counted across the 10 four and five star reviews we have read for Premier Storage Powered by StoreEase. A review can mention more than one thing.
In their own words
Today,Jalen was especially helpful in helping me set up the best situation for my camper. He was patient, friendly and found just the right way to meet my storage need. Thanks Jalen!
Hi Ron thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
Ammar was excellent and quick! Great service and love the storage complex as it stays clean and safe which is really hard to find out here. Thank you all!
Hi Sean! Thanks so much for taking the time to leave us a review. We’re so glad you’ve had a 5-star experience with Ammar and our facility. Please let us know if you need anything!
Seamless experience! Highly recommend working! Called support when arriving for the first time and D’Licia was excellent and knowledgeable!
Hi Evan, thank you so much for sharing this! We're thrilled D'Licia made your first visit such a smooth one. She's a great asset to our team. Thanks for choosing StoreEase!
Ammar has been extremely helpful during the move in process. He has answered countless questions within moments of me reaching out to him.
Hi Jacquelyn, we're so glad Ammar could make your move-in process smooth and stress-free! Quick, thorough answers make all the difference, and we'll be sure to pass along your kind words to him. Thank you for choosing StoreEase.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- helpful staff27
- easy process4
- ease of use3
- app setup3
- battery3
- compensation2
- renting2
- rental process2
- rate2
- onboarding process2
What the company says about itself
Taken from Premier Storage Powered by StoreEase’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“A few of the features we offer include: 24/7 unit access Digital Video Recording Ful”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- showmelocal.comdirectory
- chamberofcommerce.comdirectory
- birdeye.comreviews