PSA Self Storage - Rosemead
Self-storage facility in Rosemead, California
Google rating
4.6
Ratings counted
92
Are 1 or 2 star
7.6%Above typical
The rating breakdown
7 of the 92 ratings in Google’s published star breakdown for PSA Self Storage - Rosemead are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 73 | 79.3% | |
| 4 star | 9 | 9.8% | |
| 3 star | 3 | 3.3% | |
| 2 star | 3 | 3.3% | |
| 1 star | 4 | 4.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is PSA Self Storage - Rosemead at 7.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for PSA Self Storage - Rosemead, counted by matching the words they used.
- Crew conduct1 · 17%
Counted across the 6 one and two star reviews we have read for PSA Self Storage - Rosemead. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
This place is trash, i uses it years ago and will never use this place or any of the other locations! The staff here was slow, was to busy on his phone and down right rude. The unit was dirty and full of spiders. And the locations is …
I had done an online contract for a 6x9 unit and when I arrived with 3 trucks and a 10 ft uhaul I found the unit was too small. I asked for a larger unit and if the 2-month 50% off would carry over and was told no. I then decided to look elsewhere as now I was on a time crunch with a packed rental truck and no storage unit. I called on Monday and was informed that in fact I would have received the discount for the larger unit and a refund would be issued.
Got lease terminated for smoking inside, at first said it was a warning, then said boss decided to remove, at least get the reason straight, no money return, restroom is always locked, need to ask for key everytime , not friendly after you paid the rent ,can’t stay too long when others spending two whole days making shelter organizing their stuff and you go through stuff they said you can only store or pick your stuff and can’t do nothing else , treated people differently. Uncomfortable communication
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous3 · 20%
- Price matched the quote1 · 7%
- Worked hard and fast1 · 7%
- Kept in touch1 · 7%
Counted across the 15 four and five star reviews we have read for PSA Self Storage - Rosemead. A review can mention more than one thing.
In their own words
Great and fast service! Communication was thorough and my move was just as fast. I definitely recommend this place.
Great storage facility. We have a drive up unit that is perfect for our needs. The location is tucked away (was a little confusing to find the entrance as it is at the end of a residential street) and clean and well kept, good prices. Alex in the office has been awesome, super friendly and helpful, great guy!
Alex made moving out such a painless experience. Moving in was easy too. Hours are very inconvenient though but accurate. I wish they have after business hours.
Martin, thank you so much for the great review! Our team prides itself on providing the best customer experience, and we look forward to continuing to do so. If there is anything else we can do in the spirit of great customer service, please let us know! Sincerely, PSA Self Storage
PSA has some good deals and it was a easy process to rent the storage space. The clerk was very helpful and informative.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- cleanliness14
- rent9
- convenience7
- kind staff4
- communication3
- safety3
- easy rental process2
- location2
- unit size2
- safe environment2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- superpages.comdirectory
- yelp.comreviews
- yellowpages.comdirectory
- birdeye.comreviews