Public Storage
Self-storage facility in Davis, California
Google rating
4.8
Ratings counted
468
Are 1 or 2 star
4.1%Around typical
The rating breakdown
19 of the 468 ratings in Google’s published star breakdown for Public Storage are one or two star.
Against other listings in Davis
17.6 percentage points lower than the middle of the 4 listings in Davis we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 429 | 91.7% | |
| 4 star | 12 | 2.6% | |
| 3 star | 8 | 1.7% | |
| 2 star | 3 | 0.6% | |
| 1 star | 16 | 3.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Public Storage at 4.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Public Storage, counted by matching the words they used.
- Items missing or never delivered1 · 13%
Counted across the 8 one and two star reviews we have read for Public Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Basically like PAYING MORE because you they've been here forever so they never improved meanwhile there are so much better options out there. I never got to use my space YET THEY STILL CHARGED ME because their process is so convoluted and …
I wish there was a zero. Worst customer service I have ever experienced. My daughter had a storage unit here. She was trying to catch up on a payment so she could access her stuff. She had the payment in hand, but when she came to pay it, nobody was there. She even talked to the security camera to see if she could get a response. Btw, during this whole experience, she was on a deadline trying to move from California back to Alabama, so timing was crucial.
They sold all my things to auction… All 6 boxes of my entire life. In the span of 24 hours. I have been paying ontime always for a year. until my Card number changed unexpectedly and I was abroad unable to figure out how to Change the Payment method. I understand the problem. However knowing that I almost fainted and gotten a heart attack. I am devastated. Only bcs of 2 months I couldn’t figure out administration and I am abroad.
We were renting a storage unit from Davis public storage , while we relocated to New Zealand. During the time of packing our unit up before we left the country, we observed a number of suspect looking renters. It looked liked they could have been living in some of the units. Within 8 months of storing our belongings, we received a call in NZ telling us one of the units caught fire because someone left a candle burning...hmmm, wonder why ?
Change the hours of operation so we can't access the storage after 6 p.m. any day makes it very hard for people who work ever to go drop stuff off or get things out there is no exceptions and you can't even be in there after the 6 p.m. cut off. That with the rates going up every month just about my rights have almost doubled in the last year-and-a-half I have my storage there it's a hassle to get a new storage facility so I stayed but I definitely feel they could be more customer conscious
Beware: predatory pricing! Tried to raise rent 30% after 5 months! Initially seemed like a good deal but I see now how they undercut competition to get you to move in, then raise the rent quickly and in absurd amounts! I called and they did …
I have been there for just less than 6 months, automatic payment generates each 1st of the month, never late. And for thank you they sent me an email to inform me that they made changed on the price and $20 will be added on my bills . What …
Make sure you go during their specific “office” hour for them to let you in the first time it’s different then the open hours
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous4 · 21%
- Careful with belongings1 · 5%
- Worked hard and fast1 · 5%
Counted across the 19 four and five star reviews we have read for Public Storage. A review can mention more than one thing.
In their own words
I want to give a huge thank you to Bobbie at Public Storage in Davis. In today's world, it's hard to find someone who genuinely cares about customers the way she does. Bobbie is always friendly, professional, knowledgeable, and willing to go the extra mile to help. Every interaction I've had with her has been positive. She takes the time to answer questions, explain everything clearly, and make sure all of my storage needs are taken care of.
Alan, thank you so much for your fantastic feedback! We agree, Bobbie is amazing! It's great to hear you feel well taken care of at Public Storage. Your recommendation means a lot. Safe storing, and we’ll be sure to share your kind words with Bobbie!
Alan was great. Took me on a tour to see our storage space and carefully explained the whole process to me. This is the first time I ever done something like this on my own. Thank you
Carla, thank you for taking the time to review Public Storage! It really means a lot to hear that you’ve had a positive experience.
Clean, safe, and secure location as well as quick to access when you need to. Bobby was wonderful in helping manage any account issues.
Your support of our team at Public Storage is much appreciated, Daniel!
Petra, an angel. Super friendly and helpful. Great customer service. 10/10 recommend. A problem came up and she fixed it immediately. Any team would be lucky to have her.
We are delighted to hear from you, Sasha. Thank you for the great review of Public Storage!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- kind staff24
- helpful information7
- clear explanations6
- safe storage unit4
- no pressure sales2
- safety of belongings2
- helpful receptionist2
- phone gate access2
- easy move in2
- unit viewing2
What the company says about itself
Taken from Public Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States a founding yearsays on their website
Show the text this came from
“Locations Nationwide Trusted Nationwide Since 1972 Convenient Access Hours Home Locations”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“1230 Olive Drive Davis, CA 95616 24/7 Access Available 4.8 468 Reviews Get di”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- chamberofcommerce.comdirectory