R Wald & Sons Storage Ltd
Storage facility in Grande Prairie, Alberta
Google rating
3.8
Ratings counted
50
Are 1 or 2 star
28.0%Well above typical
The rating breakdown
14 of the 50 ratings in Google’s published star breakdown for R Wald & Sons Storage Ltd are one or two star.
Against other listings in Grande Prairie
22.2 percentage points higher than the middle of the 13 listings in Grande Prairie we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 30 | 60.0% | |
| 4 star | 3 | 6.0% | |
| 3 star | 3 | 6.0% | |
| 2 star | 3 | 6.0% | |
| 1 star | 11 | 22.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is R Wald & Sons Storage Ltd at 28.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for R Wald & Sons Storage Ltd, counted by matching the words they used.
- Crew conduct3 · 33%
- Price rose after the quote1 · 11%
- Damage to belongings1 · 11%
Counted across the 9 one and two star reviews we have read for R Wald & Sons Storage Ltd. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Would give a 0 star if I could. They Quoted us a job to move a Piano for $600 bill came to $900!! I thought I miss heard him. What they don't tell you is they charge to and from the shop 1 hour on top of the $600 just to start. Also they came under prepared , no tools to take apart properly I had to supply them and also call piano techs on how to dismantle. Therefore they claim they can move pianos but clearly not and just charge you for more time for their ignorance.
Most disrespectful and unprofessional. When canceled due to a family emergency got yelled at on the phone about where do people Get off cancelling a job. I have never seen such arrogance and unprofessionalism from a company that is involved in the public sector. Will NEVER use.
Pretty much the wrost experience of my life. They over charge way 2 much for what the unit is, also they keep the key to the unit and close at 1 on saturdays and closed on sundays and closed if you work till 6 good luck getting your stuff. …
One of the worst places to store your trailer in. When you have to talk to the owners every time just to get your key working for a space you have paid for is redundant. Then they park you so close to other campers you can't even open your door. The 1st time I wrote a review the old man told me they were accommodating and because I wrote a bad review, I had to leave. I don't think they know how reviews work, if someone writes a review, they normally would try to rectify the situation.
The Older fellow came in to our office to Provide us with an estimate he was kind and very welcoming. The end result was, we will use this company when we move offices I contacted them on a different date for my own personal is own personal use, When I contacted their office via messenger, it took more than a week for someone to get back to me regarding a date. At this point I Already made arrangements
If I could honestly give this company a 0 stars I would. I had my movers booked for Saturday at 1, which has been confirmed. They decide on Friday to email me and change my time. I’m in the middle of moving, you don’t e-mail someone to …
Well I made a deal with the lady when I set up for movers and they charge way to much they start from when they leave the lot to the resident to the new place and the guys just stand around not to happy never again using them ever again
One of the movers helping my mother seemed to think it was okay to steal my only pair of headphones. Unprofessional to the max, would not recommend.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast3 · 23%
- Professional and courteous3 · 23%
Counted across the 13 four and five star reviews we have read for R Wald & Sons Storage Ltd. A review can mention more than one thing.
In their own words
We had Tristen & Nigel help us move and they were absolutely fantastic. They were very efficient, kind, and worked very hard with all of the snow odds stacked against them. I had my doubts that morning when we saw all the snow knowing we would be going through lots of county roads, but they powered through and did an amazing job. As well the woman I spoke with on the phone was very kind and helpful. You definitely get your moneys worth with this company.
Awe Kate, Thank you so much for your kind words! You were also such a delight to work with and Thank you for your patients despite the snow.
The people who work the desk are always friendly and courteous. The units are spacious and heated. You will need to plan to come during business hours to get into your locker.
Thank you Dale! We do our best to make your experience here at Rwald as warm and easy as we can.
Great RV storage spot just off the highway going East, West and North of the city tons of selection for spots and camera monitoring of yard. Owner lives on site so less risk of night time break ins or vandalism like some of the less monitored lots in industrial parks. Beth in the office was great to work with.
This company was amazing to deal with!! I would recommend them 100%. They literally saved the day after another company canceled last minute when I had to move my elderly parents into a senior’s apartment. The two guys who did the move were …
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- moving companies8
- pay4
- courteous staff3
- security3
- efficiency3
- desk2
- trailer storage2
- value for money2
- speed2