Ranpac Self Storage
Self-storage facility in Temecula, California
Google rating
4.9
Ratings counted
147
Are 1 or 2 star
2.0%Around typical
The rating breakdown
3 of the 147 ratings in Google’s published star breakdown for Ranpac Self Storage are one or two star.
Against other listings in Temecula
About the same as the middle of the 17 listings in Temecula we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 135 | 91.8% | |
| 4 star | 9 | 6.1% | |
| 3 star | 0 | 0% | |
| 2 star | 2 | 1.4% | |
| 1 star | 1 | 0.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Ranpac Self Storage at 2.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Ranpac Self Storage, counted by matching the words they used.
- Crew conduct2 · 67%
Counted across the 3 one and two star reviews we have read for Ranpac Self Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
The price was good and it seemed like a very secure place. The only issue I had was with an employee named Candace, she was unfriendly, nit picking everything and wouldn’t let the other girl that works there help me, Candace was constantly interrupting her and talking over her to the point where it made me uncomfortable. #Unprofessional
We are so sorry to read about your experience, Kyrie. It sounds like we did not do a very good job WOW!ing you with our Customer service. Please email your contact information to [email removed] and we will have someone from our team reach out to you.
Good location. Too dark at night to see much. Kinda scary when your there after dark. Reasonably priced. Staff gossips and constantly says negative things about each customer. But just ignore ot if possible.
Carlos, we are sorry to read about your experience. If you would please reach out to us at [email removed], we would like to look into this further. Hope to hear from you soon.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous5 · 24%
- Careful with belongings1 · 5%
Counted across the 21 four and five star reviews we have read for Ranpac Self Storage. A review can mention more than one thing.
In their own words
I have been with Ranpac Self Storage for many years now. I have rented out 3 different sizes at different times. The staff are extremely helpful, respectful and professional at all times. They offer accessories / locks and keys if you need them, and I have never had any difficulty accessing my units. I would highly recommend them.
Thank you so much Gordon for your 5 star review and recommendation. We truly appreciate it!
I love their reminders their are always so helpful. Most of all I feel safe and I know my items are protected.
Hello, Sylvia, Thank you for taking the time to leave us a five star review. We appreciate your business.
and i was kinda dreading dealing with storage stuff but they made it sooo painless. I had a ton of boxes and furniture to put away and the woman at the checkout took her time walking me through every option. The whole place was clean and felt safe which I didn't realize I was so worried about until I was there. I loved how much space the unit had once we got things stacked * they actualy had more room than I expected. Im already planning on using them again for some seasonal gear.
Hello Raghu, Thank you for the 5 Stars. We are pleased to hear you had a pleasant experience with our team. Let us know when you’re ready for the additional unit we will be happy to assist you. We appreciate your business.
Hands down the best Storage facility that I have ever used and the staff are amazing. Safe , Secure and very Clean. I highly recommend Ranpac Self Storage to my Family, friends and Neighbors
Hello Steven, Thank you for the awesome review. We are happy to hear that you had a pleasant experience. Thank you for your business.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff14
- renting11
- secure site4
- clean storage area4
- clean facility4
- easy process3
- helpful manager3
- affordability2
- nice employees2
- multiple unit sizes2
What the company says about itself
Taken from Ranpac Self Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“…alarms Locally owned and operated for over 65 years FREE moving carts On-site manager Indiv”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
Show the text this came from
“…management for active security. We’re a family-owned business rooted in the Temecula and Mur”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- yelp.comreviews