Republic Moving & Storage
Mover in Chula Vista, California
Its address is in San Diego, California. It appears here because Google returns it for Chula Vista.
Google rating
4.5
Ratings counted
523
Are 1 or 2 star
11.1%Above typical
The rating breakdown
58 of the 523 ratings in Google’s published star breakdown for Republic Moving & Storage are one or two star.
Against other listings in Chula Vista
6.5 percentage points higher than the middle of the 13 listings in Chula Vista we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 428 | 81.8% | |
| 4 star | 30 | 5.7% | |
| 3 star | 7 | 1.3% | |
| 2 star | 9 | 1.7% | |
| 1 star | 49 | 9.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Republic Moving & Storage at 11.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Republic Moving & Storage, counted by matching the words they used.
- Damage to belongings24 · 60%
- Items missing or never delivered15 · 38%
- Crew conduct5 · 13%
- Late, delayed or a no-show4 · 10%
- Stopped responding2 · 5%
- Belongings withheld over payment1 · 3%
- Claim or refund went nowhere1 · 3%
Counted across the 40 one and two star reviews we have read for Republic Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
STAY AWAY FROM THIS MOVER! I had a binding contract with Republic Moving in San Diego that Don et al decided once they had all of my household goods in their warehouse to attempt to extort more money from me; a violation of the contract. Don told me I either pay more or they keep 1000 lbs of my household goods. He also said that if I did not pay that he would do a web smear campaign against me. They chose the 1000 lbs option and went through my goods and either stole or purposefully damaged a number of items.
We Moved from California to NE Florida and left all our worldly good in storage for approximately 6 months; while we look for a home to buy. We felt we could trust this Company: However, upon delivery my newly purchased home was undergoing renovation and I did not open the boxes being delivered. Looking back, that was my first mistake! The delivery driver was in a hurry and kept insisting that he had 3 more delivery that day and we needed to off load my house goods. His helpers were under the same pressure.
Mr. Garcia, after reading you review, I must admit I was quite alarmed as this is not the way we do business. I immediately investigated and this is what I learned. First, your claim is through North American Van Lines as they were the carrier.
Coordinating the actual move was tough, because they won't schedule a time until they actually have the goods (my stuff was coming from Colorado from a different company, and being processed and delivered to my place in San Diego through Republic Moving). That wasn't their fault, but they received it on a Monday, scheduled the delivery to my place the day after (this is a postive). However, I had a tight timeline on delivery day that they said they could work with. I had a VA appointment at 10 am that day.
Hi Daniel, I have been since notified that you have been in contact with our Customer Care department and that things are being remedied. We appreciate you taking the time to provide us honest feedback so we can continue to improve our service for you and others.
Terrible. Held my stuff for 2 weeks and didn't even bother to contact me. Called during business hours and eas on hold for 2 hours being #1 caller in line. Had to call back on Monday and another 45 min wait being #1 in line.
Hi Christopher, I am not finding you in our system and we do not have a hold system like the one you are describing. I think you may have mistaken us for another company. If you call me directly I may be able to help you [phone removed]. Thanks, Andria
Being in the military this is part of my job. This is by far the WORSE experience I have ever had moving. They missed my delivery date by a week and forgot an item half way accross the US. I got my stuff and 25% was broken cause they packed it wrong. Please stay away from them. If I could give it negative stars I would. I even called their QA department to set up delivery of my left behind item.
This company was selected for my PCS from the east coast to San Diego. We had to do a very thorough walkthrough about the amount of stuff we had, including measurements. This effort was pointless. The day of the pick-up, expecting to see all the usual equipment and a crew of 3 or 4 people... We were welcomed with no bubble wrap (RIP TV), and a there was a crew of 4 but 2 of the said 4 were the children of the 2 movers.
Hi Andrew, We are sorry to hear you had some issues with your move. Unfortunately we were only responsible for hauling and delivering your shipment. I have reached out to your TSP and feel free to reach out to me if you need further assistance at [phone removed] ext 237. Thanks, Andria
DO NOT use this company Everything with our move started off well. I had a professional and timely meeting with Skip, our estimator. He handed me over to Amber, our move representative. The process was straightforward, and this was the company (Republic) that had moved me multiple times while I served in the military without issue. The packers showed up on time, and seemed quite professional. Packing and loading went as expected.
Hello Andy, we are so sorry to learn of the problems that you experienced during your move. We at Republic Moving and Storage are committed to providing the type of service our customers can depend on and we would like to discuss the experience you had further with you.
Packers packed on Wed scheduling the move for Friday. Then while my husband and I were in AZ finalizing things on our way back my daughter said the movers packed the house while we were gone. Issue is packing things we dont need and not packing things we need. Now in AZ w a half ass move. While 1/4 our things stil in Cali and our house in AZ has things that were supposed to stay in Cali. They managed to dent every 6 of my crock pots and gashes in brand new furniture we purchased.
Hello Treena, we are so sorry to hear of the recent issues you experienced with the movers that handled your relocation from California to Arizona. We would like to talk with you further about your experience. Please contact us at [phone removed] to speak with a moving and storage specialist.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous206 · 50%
- Worked hard and fast180 · 44%
- Careful with belongings59 · 14%
- Turned up when they said47 · 11%
- Kept in touch35 · 9%
- Price matched the quote1 · <1%
Counted across the 409 four and five star reviews we have read for Republic Moving & Storage. A review can mention more than one thing.
In their own words
We all know that moving is a very stressful experience. I like to do things early and hired another mover 3 months prior to my move and a week before I found out he was a scam artist. I found these people and they are the best! They are a caring group of people who are honest and care about your needs. They performed many miracles for me. They showed up on time, were only given 5 days notice, and moved my belongings out of my apartment quickly and efficiently.
Thanks for the great note Maxine and thanks for putting your trust in Republic. #HappyMoving
My wife and I had Jose, Jesse, and Damian work through our move and they were awesome! They worked hard with no complaints, showed up early and made sure they're job was well done. They even managed to move our washer and dry from the second floor to their truck leaving no damage to the house or appliances all without any extra equipment. These three gentlemen embodied the ideal moving team. The only reason for the 4 star was due to the administrative side of their team.
We are so happy to hear Jesse and his team took such great care of you! Wishing you all the best in your new home!
Have completed one cross country and two local home moves. All three exceeded my high expectations. Very professional, great price, professional and hard working crews. Good back office support and cooperation. Highly recommended.
For my upcoming PCS move, Republic Moving and Storage was contracted to move my household goods. While I don't have much of a choice when it comes to moving companies, I would choose Republic Moving and Storage again if I had the choice. The communication prior to my move was excellent. I received phone calls with week before, two days before, the day before, and the morning of, confirming my date and time for the move. As anyone who has gone through a PCS move, timely communication is key and well appreciated.
Thanks Paul and thanks for choosing Republic Moving!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- military move31
- efficient crew27
- kind staff18
- moving crew9
- careful packing7
- friendly movers7
- seamless process5
- loading crew3
- long distance move2
- out of state move2
- shipment tracking2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- mapquest.comdirectory