Rest & Relaxation Moving/Delivery LLC
Google rating
4.6
Ratings counted
354
Are 1 or 2 star
9.0%Above typical
The rating breakdown
32 of the 354 ratings in Google’s published star breakdown for Rest & Relaxation Moving/Delivery LLC are one or two star.
Against other movers in Sunrise
1.5 percentage points higher than the middle of the 3 movers in Sunrise we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 311 | 87.9% | |
| 4 star | 11 | 3.1% | |
| 3 star | 0 | 0% | |
| 2 star | 2 | 0.6% | |
| 1 star | 30 | 8.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Rest & Relaxation Moving/Delivery LLC at 9.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Rest & Relaxation Moving/Delivery LLC, counted by matching the words they used.
- Damage to belongings4 · 50%
- Price rose after the quote3 · 38%
- Late, delayed or a no-show1 · 13%
- Belongings withheld over payment1 · 13%
- Crew conduct1 · 13%
Counted across the 8 one and two star reviews we have read for Rest & Relaxation Moving/Delivery LLC. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I was originally quoted $390 for my move, including stops, but I was ultimately charged $1,077.50. The final charges included $150/hour, a $200 fuel surcharge, and additional fees that were not clearly explained upfront. During the move, I repeatedly asked about protecting my items, especially fragile furniture and TVs, and was reassured. Despite that, multiple items were damaged, including my bed frame, TV, table, and damage to building/property areas. The movers also did not complete the full job properly.
The wine cabinet was new and sturdy. It was carefuly left in the garage before these movers came to pick it up. These guys were careless enough to leave it hanging by the edge of the truck; it got knocked out while they moved the beds. Then they said the wind pushed off the cabinet the wind, come on man. The owner Russell said it was pressed wood, and he couldnt do anything. He agreed it was an accident, but he was not responsible for that. I said I would hold $100 for that broken piece.
Sorry for the bad experience Kayla Lam. Please give us a call or email so we can ensure you are properly taken care of, because your business and satisfaction is important to us.
They are the ABSOLUTE worst! I would NEVER recommend this company to anyone. Running the clock to make you pay extra because of their broken truck, hidden cost to name just a few. The old “I’m holding your stuff hostage unless you pay the hidden cost”! If you hire them it’s at your own peril! They don’t deserve the ONE STAR that I gave them. It should be NEGATIVE 5 stars!!!
I am a local business owner and have a very real expectation... I have used this company numerous times over the years and have referred them out to many... Sadly I can't do that anymore... My last time using them was roughly 3 weeks ago.. they moved me downtown... unfortunately my 85 inch tv was damaged... I totally get things happen.. when I brought this to Russ .. the owners attention he said he would get back to me.. never did he respond again.. All I was looking for was him to be fair..
As a business owner myself I hate to write bad reviews on any company and I never do. For me to write one though it takes an extremely bad experience unfortunately . Unfortunately for this business I dealt with the owner himself directly. …
I hired this moving company via Groupon for a four-hour job, but it was a terrible experience. I had all my things boxed up and ready; they only had to disassemble the beds. Yet, they deliberately wasted time to overcharge me. When I …
I am not someone who typically complains, but this situation must be addressed and a big warning for anyone looking into using this moving company. …
We take concerns about customer experience very seriously. However, the account described here does not align with our records or our standard operating procedures. Our crews do not threaten customers, withhold belongings, or refuse reasonable requests.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast6 · 40%
- Professional and courteous5 · 33%
- Turned up when they said4 · 27%
- Careful with belongings1 · 7%
Counted across the 15 four and five star reviews we have read for Rest & Relaxation Moving/Delivery LLC. A review can mention more than one thing.
In their own words
Fantastic! I highly recommend! These guys were prompt, called to say they were on the way and kept in touch as we traveled to the new location, and worked quickly and efficiently. My items were in great hands and my move was made so much less stressful due to their hard work. I could not believe how quickly everything went and how they organized my storage unit. I would use Rest & Relaxation Moving again and I would recommend them to anyone who is moving.
Very easy Piano move to my home with friendly men who were extremely careful and professional. Also polite and easy to deal with. Love this mover and will definitely use again! Thanks for your assistance.
The Movers were puntual and the truck huge. Good thing because we had a lot. They took extra care with everything. I had a four hour goal and the guys really stepped it up in the end so we could move in within a reasonable time. Super friendly and polite. Professional and efficient. Thanks fellas.
I have used a moving company before rest and relaxation is the best company The crew is very professional and top notch on boxing loading stayed in contact on time called before they arrive I would use and recommend this company Thank you very much Thank you Darryl and Susan Neil
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- professional movers26
- efficient movers24
- piano moving4
- seamless move3
- disassembling furniture3
- timely completion3
- expert packing2
- punctual movers2
- patient movers2
- long distance moving2
What the company says about itself
Taken from Rest & Relaxation Moving/Delivery LLC’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
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“…competing with companies that have over 100 years in the industry, we understand the spec”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“Read More Our Working Process Request a Free Quote Get started with a quick and easy estim”Raw text captured from the page, including any surrounding navigation.