Safe and Sound Piano Movers

They are very unprofessional, not honoring contract knowing we had stairs. Demanding $250 more or they would dump piano in garage. Really this is az summer and holding piano hostage is so wrong. Shame on you!! Never ever again

I use this company a few times before this third time. Upon them moving my antique piano they broke the front kick plate off of my piano. After calling the owner he treated me as if I was not telling the truth and this is something that has never happened. That might be fine but at no time did they ever offer to at least help fix it or refund part of my $140 fee to move it 6 miles. I was hoping for a better outcome. I did not want to leave bad feedback!

Your time and money is better spent on a business that value their customer and their concerns. They have incompetent and horrible customer service. I called “Safe and Sound Movers”, on 11/29/2021 at 10:11 AM, and spoke to an Elizabeth. She quoted me $190 and said they can move my piano 12/4. She called back at 11:37 AM, explained she was new and made an error and it be pick-up at 12/9, delivering at 12/10. So I went with them anyway (huge mistake) because I was given the best quote at $190.

Safe and Sound guaranteed they would a) not damage anything and b) it would be taken care of to my satisfaction if they did. Safe and Sound movers put about a ten inch dent/gouge in the side of my custom-made piano bench given me by my grandmother: my unprotected piano bench fell over from their movement of the truck while tightening down the piano body and it damaged about ten inches of its side. I was offered to take one of their benches or a paltry sum off my moving cost.

I almost never post an on-line review of any company. This one asked for it. After the last minute cancellation of a move which had been scheduled for nearly two weeks, zero accommodation was made to reschedule in a manner which works for the CUSTOMER. Both I and the party receiving the piano cleared a whole day - and were then asked to clear another entire day. These folks might provide you with a three hour window the day before, but it won't be the three hours you requested or during which you are available.

Safe and Sound quoted $149 to move our regular size upright piano, which was described as a chest high upright piano, to the person we talked to on the phone.When the movers arrived, they looked at the piano and immediately said the price would be $199 because it was taller than they thought it would be. I told the mover that I've had experience with moving scams in the past, where the movers arrive and make up a reason why the price is now so much higher. I suggested they should honor the quote.

It’s sad that companies lack customer service and professionalism these days. This company claims they are 4 generations of movers but should perhaps have stopped after 3. They are completely unresponsive to numerous phone calls and don’t communicate with customers or their own drivers. Trying to communicate with driver he was completely rude and disrespectful and clearly hates his job. Go find a reputable company that still believes in traditional American values of customer loyalty and professionalism.

I called to see if I could get help moving my upright piano from my apartment to my new home and the lady who returned my call was not kind and friendly. Conversation went like this : May I speak to … I’m returning your call(serious tone) …I said I need to get my piano moved from my apartment to my new home …She asked is it on a single level or upstairs , and I said upstairs and she said we don’t do upstairs and hung up.