SecureSpace Self Storage Mililani
Self-storage facility in Waipahu, Hawaii
Its address is in Mililani, Hawaii. It appears here because Google returns it for Waipahu.
Google rating
4.7
Ratings counted
472
Are 1 or 2 star
6.6%Above typical
The rating breakdown
31 of the 472 ratings in Google’s published star breakdown for SecureSpace Self Storage Mililani are one or two star.
Against other listings in Waipahu
About the same as the middle of the 5 listings in Waipahu we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 421 | 89.2% | |
| 4 star | 15 | 3.2% | |
| 3 star | 5 | 1.1% | |
| 2 star | 7 | 1.5% | |
| 1 star | 24 | 5.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is SecureSpace Self Storage Mililani at 6.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for SecureSpace Self Storage Mililani, counted by matching the words they used.
- Price rose after the quote1 · 10%
Counted across the 10 one and two star reviews we have read for SecureSpace Self Storage Mililani. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
The storage units are clean and the AC units are very well chilled. The reason for two stars is the price hike that more than doubled in a year’s time without legitimate reason other than because they can. they were kind enough to suggest …
We’re glad you found the facility clean and well cooled, but we’re sorry the rate increase caused frustration. Please contact us at [email removed] with your unit details so we can review your account and assist directly.
Update : On may 30 2026 I called secure storage and let them know I’m moving out before the 1st of next month so I don’t get charge for another month or any pro rated . The guy over the phone canceled my lease . He told me I got till the 31st to move my things out and even if I came in on the 1st I would not get charged . So we moved out are things on the 30 & 31st and cleared out the storage approx around 2-3 pm .
Thank you for your review! We're glad to hear you had a good experience with our staff and customer service, and we apologize for the access and cart issues. We appreciate your feedback and will work on addressing these concerns.
Went from a great experience with booking and paying but the manager on duty was not only late opening while my service companion sat on the handicap parking cement barrier. She said call center did not know what they are doing cause I was authorized overnight storage of the moving pod. She walked all new people to their places and gave them outside access but instead told me mine was on the first floor as booked even tho it was up a steep ramp.
Thank you for your review, Wilbert! We're happy to hear Will was knowledgeable and helpful.
The first time I went, my access code that was emailed to me didn’t work. I had to call after hours to get a temporary code. The next day when I called to “upgrade” because the unit is longer than it is wider, I was told I’m stuck for the month and I cannot be refunded or have the reservation payment credited to a bigger unit. Not really a commitment to customer satisfaction if the exact same size I had a different location is not ideal at this specific location.
We’re sorry to hear about this experience. We understand how frustrating it is to have trouble accessing your unit and then feel stuck when the space does not meet your needs. This is not the level of service we want to provide. … More
I would rate them 0 if I could. They lure people in with low rates then jack prices way higher than their competition and won't price match. Be prepared for a letter every 6 months sayings rates will be increased. Good luck getting a hold of management, they won't return phone calls.
We’re sorry to hear about your frustration and appreciate you sharing this feedback. We understand how concerning rate changes and difficulty reaching management can be, and this is not the experience we want for our customers. Rental rates … More
While I was renting the unit everything was good. Then I was charged for months I did not want to rent. When I told them I want to checkout at the beginning of April they told me I had to pay for the month of April. Ok no problem I asked to …
We’re sorry to hear about your experience and your frustration. Please contact us at [email removed] with your unit details so we can review the account and better understand what happened. We appreciate you bringing this to our attention.
Just know that rates will increase after 6 months. I had to keep switching units to avoid the rate hike. Half off for two months to get you in. Then regular payment of $150/month. Then a rate hike around the 6 month mark up to $250/month. …
We’re sorry to hear your experience with rate changes has been frustrating. We understand how important predictable pricing is when choosing storage, and we appreciate you acknowledging the front office team’s efforts.
the prices keeps going up, and no obvious improvements seen, plus gates arent functioning proper and now no restrooms there!!! this has shown me how unimportant customers are to the company!
Terri, thanks for the 5 stars! If there is anything we did right, we would love to hear about it so that we may continue to offer optimal customer service.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous3 · 27%
Counted across the 11 four and five star reviews we have read for SecureSpace Self Storage Mililani. A review can mention more than one thing.
In their own words
Very friendly and straight forward. No sly style like other storage companies I've dealt with.
Thank you for your review, Blake! We're glad to hear you found our service friendly and straightforward.
The storage unit is accessible 365 days a year from 6 am to 10 pm, but I have been there beyond 10 pm and no one has asked me to leave. It is right off H2 just north of Mililani town. The unit is very clean and is NOT super hot; It’s actually comfortable re the temperature. The entire place looks brand new. We are very happy with the service and can recommend it to anyone who needs a safe, secure, and clean storage service.
Thank you for your review, Thomas! We're happy to hear you're pleased with the accessibility, cleanliness, and temperature of our facility. Thank you for recommending SecureSpace Self Storage!
Malia and Tammy were very helpful with a welcoming vibe I inquired about getting a unit and they were able to flood me with all the information I needed thanks to them the process was seamless
Thank you for your review, Ali! We're glad to hear Malia and Tammy provided a welcoming vibe and made the process seamless with all the information you needed.
Troy really helped me find and secure my preferred storage unit. Moving from an Extraspace due to their continued price increases, we’re looking forward to our move to SecureSpace.
Thank you for your review, Jeff! We're happy to hear Troy helped you find and secure your preferred storage unit. Thank you for choosing SecureSpace Self Storage!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly workers9
- clean space8
- welcoming atmosphere6
- new facility4
- online rental process3
- quick setup3
- easiest storage experience2
- unit selection assistance2
- online setup2
- access to unit2
What the company says about itself
Taken from SecureSpace Self Storage Mililani’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“Us: (808) 855-6697 Agents Available 24/7 Manager Hours: Closed - Opens 9:30am to”Raw text captured from the page, including any surrounding navigation.