Ship2TW美國海運公司整櫃搬家散貨行李回台灣
Mover in Norwalk, California
Google rating
5.0
Ratings counted
1,625
Are 1 or 2 star
0.7%Unusually few
The rating breakdown
12 of the 1,625 ratings in Google’s published star breakdown for Ship2TW美國海運公司整櫃搬家散貨行李回台灣 are one or two star.
Against other listings in Norwalk
6.1 percentage points lower than the middle of the 5 listings in Norwalk we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 1,592 | 98.0% | |
| 4 star | 15 | 0.9% | |
| 3 star | 6 | 0.4% | |
| 2 star | 2 | 0.1% | |
| 1 star | 10 | 0.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Ship2TW美國海運公司整櫃搬家散貨行李回台灣 at 0.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Ship2TW美國海運公司整櫃搬家散貨行李回台灣, counted by matching the words they used.
- Damage to belongings3 · 38%
- Crew conduct2 · 25%
- Stopped responding2 · 25%
- Items missing or never delivered1 · 13%
Counted across the 8 one and two star reviews we have read for Ship2TW美國海運公司整櫃搬家散貨行李回台灣. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I think 90% of the reviews here are fake! Because this company is terrible. They will ghost you and stop replying anytime! I would gladly give this company a 0 star rating if it was allowed. At the beginning they were good, they replied within a half a day, but then, they just ghosted me, they disappeared, no reply, wouldn't answer messages or calls. Terrible company, AVOID!!! I sent at least 10 messages over 5 days and none of them were replied to.
Looks like you are mad because we didn't answer your questions. Thanks for your information that our shipping price is similar to USPS. If your packages can be shipped by USPS, please do so. If USPS cannot handle it, please come to us because we provide the very competitive price for customers.
Worst service ever. They broke my tv, and wasted my time to discuss compensation but they actually don’t want to compensate, and ever don’t return the fee for shipping. So I pay the extra expensive fee and got nothing ! Update 5/9 After almost a month long negotiations, they are only willing to refund 300 USD, and not willing to return the shipping fee(TV worth almost 70% of the entire package) . Combine the shipping fee and the TV price, it is around 3000+.
We are deeply sorry for the damage to your television. We reviewed the entire shipping process and found no external force damaging your outer packaging. We have sent you a detailed investigation report (PDF) and relevant photos for your … More
I am YU CHUN HUANG. The delivery was fast and efficient, but the outcome is still pending. Today is April 21st (US time). The goods arrived on April 10th. Three main pieces of wooden furniture were damaged, especially a desk which was crushed, warped, and badly broken. We are currently negotiating compensation. The company said: "For the damaged goods, please contact FedEx directly for compensation." The problem is, I did not use FedEx for shipping! Ms.
We are deeply sorry for the damage to your furniture during transit. Our company has regular moving trucks that travel through Los Angeles, San Francisco, Portland, and Seattle on the West Coast of the United States every month. However, … More
@Attention everyone⚠️@ This company damaged many of my belongings during shipping and sea freight: a floor lamp, three plastic crates, and a 65-inch LCD TV. When I contacted them to request compensation, they just stalled and showed no sincerity in offering to pay. Furthermore, it appears my TV was intentionally damaged by their workers. I have nowhere to turn for help! Never hire them for moving!
The initial customer service was excellent; they responded promptly and even explained complex issues over the phone when necessary. However, after paying in full, a different customer service representative took over. When I inquired about …
You don't need to change your review. Giving our unprofessional customer service one star is too high. The company needs to strengthen training to prevent similar situations from happening again. We are also making improvements to the timing of our customer service responses.
Perhaps they're used to high-profit margin cases, so they were very casual and unprofessional with my "single-item inquiry." Their tone on the phone was almost mocking, so I doubt they'll take your item seriously if there are any problems …
This company deserves extremely negative feedback! If you are planning an international move, avoid this company at all costs—it has absolutely no integrity or professionalism whatsoever. …
We are sorry we cannot serve you. Shipping from Australia to Taiwan is infrequent and requires transshipment in a third country, making it more susceptible to external factors. Shipping prices for such transshipments fluctuate significantly.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous10 · 50%
- Worked hard and fast8 · 40%
- Kept in touch4 · 20%
- Turned up when they said2 · 10%
Counted across the 20 four and five star reviews we have read for Ship2TW美國海運公司整櫃搬家散貨行李回台灣. A review can mention more than one thing.
In their own words
This was an interstate move, and Angela and Adrian were fantastic. Angela responded to messages incredibly quickly, and Adrian was also very responsive regarding moving arrangements. The truck driver and the RI movers were very polite and cooperative with the move schedule. The only complaint was about the movers after we moved to MD; they were late for over 90 minutes, chatting with their friends all the time until I messaged Angela and Adrian. Overall, I highly recommend them. Thank you.
Novia, the sales representative, was very meticulous in arranging the delivery process and promptly assisted in resolving any issues that arose. I will definitely use her services again in the future. Thumbs up!
I’m truly grateful to Nerissa and Elena for helping me move from the U.S. back to Taiwan. The whole process was much easier than I expected! They guided me every step of the way with very thoughtful reminders and tips about what needed to be done at each stage. Nerissa handled the U.S. side and was very detail-oriented with the planning, packing reminders, and final confirmations before shipment.
I'm very grateful to Nerissa and Elena for their help with this move back to Taiwan. They were both very patient and professional, and kindly explained the entire process. Also, the two ladies on duty at the Norwalk office were very friendly. Congratulations to the boss for having such responsible and kind employees; it's a blessing for the boss. I will recommend this excellent service company to my relatives and friends. Thank you again! You've worked so hard!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- instant reply175
- international moving63
- information48
- response speed37
- smooth process34
- patient replies31
- shipping speed28
- interstate moves7
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory