Simpson Bros Moving & Storage
Mover in Lawrence, Massachusetts
Google rating
4.3
Ratings counted
22
Are 1 or 2 star
18.2%Well above typical
The rating breakdown
4 of the 22 ratings in Google’s published star breakdown for Simpson Bros Moving & Storage are one or two star.
Worked out from 22 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Lawrence
11.1 percentage points higher than the middle of the 8 listings in Lawrence we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 18 | 81.8% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 4 | 18.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Simpson Bros Moving & Storage at 18.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Simpson Bros Moving & Storage, counted by matching the words they used.
- Price rose after the quote1 · 25%
- Damage to belongings1 · 25%
- Crew conduct1 · 25%
Counted across the 4 one and two star reviews we have read for Simpson Bros Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Worst moving experience ever. They were slow and took too long, broke fragile items and overcharged me at the end. The storage unit is cheap but not for a dirty old warehouse. They were hostile when I moved out after 5 years renting from them. You get what you pay for....
My mother and I used this storage place because she used them many years ago and it was good service. This time we paid for a storage space and that was fine and they told us verbally they would be open on Monday 9-5pm. We rented a uhaul truck that was due back 2pm on a Monday (08/08/'22). We got there at 11am and the fence was locked up and we were confused. We called them multiple times with no one answering.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous3 · 30%
- Worked hard and fast2 · 20%
- Careful with belongings1 · 10%
Counted across the 10 four and five star reviews we have read for Simpson Bros Moving & Storage. A review can mention more than one thing.
In their own words
Simpson Bros did an amazing job moving me from Lawrence to New Hampshire. They were efficient and careful and took care not to damage anything, even cleaning furiture to ensure my newly refinished wood floors remained spotless. I couldn't have asked for a better moving experience, which I had needlessly dreaded.
I love this family business.they are very professional.i will recommend this to anyone.and what you agree to pay is always the same! very satisfied with their service.
Great service and family owned! Hard working and moved all items very well. Had specific instructions for things and they were able to accomplish all. They also packaged delicate items for me. Great service.
Moved by Simpson multiple times. Family run. Have referred to multiple people. Would not use another company.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- yelp.comreviews