Skyway Self Storage
Self-storage facility in Chico, California
Google rating
4.7
Ratings counted
71
Are 1 or 2 star
5.6%Around typical
The rating breakdown
4 of the 71 ratings in Google’s published star breakdown for Skyway Self Storage are one or two star.
Against other listings in Chico
1.8 percentage points higher than the middle of the 14 listings in Chico we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 64 | 90.1% | |
| 4 star | 2 | 2.8% | |
| 3 star | 1 | 1.4% | |
| 2 star | 0 | 0% | |
| 1 star | 4 | 5.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Skyway Self Storage at 5.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Skyway Self Storage, counted by matching the words they used.
- Damage to belongings1 · 33%
- Items missing or never delivered1 · 33%
- Late, delayed or a no-show1 · 33%
Counted across the 3 one and two star reviews we have read for Skyway Self Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
*CAUTION* I rented a unit at Skyway Self Storage after being told the security cameras were functional and that walkthroughs were performed daily at close of business. My unit was later broken into, property was stolen, and I eventually learned the cameras near my unit were apparently not even connected to Wi-Fi. There was no useful footage available, and the police log reflected the same. According to the police logs, another break-in had already occurred at the same facility several days earlier.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous6 · 29%
- Worked hard and fast1 · 5%
- Kept in touch1 · 5%
Counted across the 21 four and five star reviews we have read for Skyway Self Storage. A review can mention more than one thing.
In their own words
Visited after hours and had a hiccup but was able to get in contact quickly to solve it. Overall very nice people with good communication
We're thrilled to hear that despite the hiccup, our team could quickly resolve it. If you have any questions, please reach out at ([phone removed]. Kindly, The Skyway Self Storage Team
It was a pleasant experience, management was extremely friendly and helpful, the prices are the best in town, I would highly recommend :)
Thank you for sharing! We're glad management made your experience pleasant and that our prices stood out. … More
Just moving units to this one and its awesome . Has lights inside the unit. The manager mike is super nice. Very helpful with anything you need . Just a really super environment im happy to be moving here. I asked a couple people if there were bugs and they said no. Really nice manager . Happy happy happy.
Thank you for your kind words! So glad to hear Mike could help and you're happy with the unit's features. … More
Really happy with my experience here. The units are clean, the whole place feels secure, and access is super easy. Manager Mike was awesome, he walked me through everything, answered all my questions, and didn’t make me feel rushed or pressured. Highly recommend.
We're thrilled to hear about your positive experience! So glad Mike could help and made you feel comfortable. If you have any questions, please reach out at ([phone removed]. Kindly, The Skyway Self Storage Team
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- helpful manager12
- clean units5
- kind staff4
- caring manager3
- renting3
- safe location3
- storage unit size2
- good communication2
- bottle of water2
- secure2
What the company says about itself
Taken from Skyway Self Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises a warranty or guaranteesays on their website
Show the text this came from
“…without an active rental. Rates are not guaranteed until reservation is completed. Online”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“Skyway Self Storage. Our facility has 24/7 security cameras and gated digital acce”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
Show the text this came from
“Sizes Sales Concierge Access Card Entry Family-Owned Business Safe & Secure Online Bill”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- facebook.comsocial
- yelp.comreviews