Smart Move Moving And Storage

Absolutely Avoid – Bait and Switch Scam We had an awful experience with this moving company. They initially gave us a reasonable estimate via email, but once our belongings were loaded onto the truck, they overcharged us by nearly $200! To make matters worse, they refused to unload our things unless we paid the extra amount—essentially holding our belongings ransom. We even called the police, but they couldn’t help since it was considered a civil matter.

Beware! I'm only giving 1 star because I have in order to post. Read the reviews before you hire this company. I will just leave the email here for you all to read. Mind you I never got a response after it was forwarded to upper management. Not even an apology. Hi Logan, I wanted to bring this to your attention before I leave a review so you are not surprised. We have moved many many times and this was by far the worst experience. Your movers were very inexperienced, stoned, and sloppy.

UPDATE: Owner called and told me the move will not be happening today at 6:00pm, I wasted ALL day waiting to hear from them and they call to tell me that they don’t have time, at the end of the day! He was very rude on the phone and not empathetic whatsoever. DO NOT USE THIS COMPANY FOR YOUR MOVES. If I could give this place zero stars I would. I ordered a morning move, they didn’t show up. I tried to call MANY times and still no response.

At first I was pleased with the service because they moved very quickly. Once I was finally settled in I turned on my room tv to find out that they broke it. I called this morning to file a claim and I was told that I have to wait for the claims team to reach out to me. I was also told that they are only offering .60 cents per pound which is not going to cover the cost of a 65” tv.

Did not have the tools to remove legs from a couch. Tried to move large sofa through glass sliding doors, squeezing on glass almost broke it. Why not use the front door? Safer less risk.So now I have to call another mover to move the sofa that's left in my apartment. 2 hours to load, 30 minutes to unload. Same wrapping, same unwrapping, just furniture no packing/ unpacking. 2 hours to pack couch , twin beds and and dinning table set. Loosers. You will pay twice.

Started off with a low quote from the estimator (Logan) even I thought it was surprisingly low so I pushed back and questioned him, he assured me it should be done in a timely manner and that prices wouldn’t increase much more than that… About an hour or two into the job I get a call letting me know it’s going to be an hour extra on both ends (load/unload) $300 extra later, that’s fine. When we get to the destination I get another phone call, another extra $400 for the move.

Where to start… We had multiple conversations with this company before our move to go over all of the details—how much we had, what supplies and services were needed—and were repeatedly reassured everything was covered. On moving day, the crew arrived completely unprepared and clearly had not been informed of what was required.

So I want to first start off by saying my initial review was going to be much more positive than this one. My original moving date was December 16. However, as Monday came, I called and was advised the movers that I was scheduled for would not arrive until 3 or 4pm. I advised that time frame would be unacceptable as once the truck would be loaded the drivers would encounter rush hour traffic and I was not willing to pay for that also at the end of the day the movers would more than likely be exhausted and the pace…