Snapbox Self-Storage
Self-storage facility in Hamilton, New Jersey
Its address is in Hamilton Township, New Jersey. It appears here because Google returns it for Hamilton.
Google rating
4.7
Ratings counted
254
Are 1 or 2 star
6.7%Above typical
The rating breakdown
17 of the 254 ratings in Google’s published star breakdown for Snapbox Self-Storage are one or two star.
Against other listings in Hamilton
3.8 percentage points higher than the middle of the 5 listings in Hamilton we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 221 | 87.0% | |
| 4 star | 10 | 3.9% | |
| 3 star | 6 | 2.4% | |
| 2 star | 4 | 1.6% | |
| 1 star | 13 | 5.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Snapbox Self-Storage at 6.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Snapbox Self-Storage, counted by matching the words they used.
- Damage to belongings1 · 13%
- Crew conduct1 · 13%
Counted across the 8 one and two star reviews we have read for Snapbox Self-Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I have a outside unit, after the last few snow storms NOTHING is plowed or shoveled , just screw the ones that have outside units huh? This is pathetic , there is no way to get to my unit door with all the snow build up and piles! I'm not shoveling to get into my unit , you must be crazy! I will not be paying my storage until this is all cleared up nor will I be getting charged late fee! I have been calling the past week and get a call back with multiple different bullshit stories!
Thank you for bringing this to our attention. Someone from our team will be reaching out to assist you.
Be careful of this location, no one is on site of this site for any assistance. No one is answering calls when you need assistance. I've called multiple times to get a call back hours later. I havent even moved into this unit and ended up going with another storage facility because there was a lock on my unit. I had already moved into the other unit by the time i got a call back on an inquiry of why i called. I canceled my unit even did the leave my unit thing with the 2 pictures and im STILL asked to pay.
Thank you for bringing this to our attention. We’ve reviewed our system and unfortunately, we’re unable to locate your information based on this review. Please contact us directly so we can assist you further.
Predatory for long-term storage. After they get you into the lockers, they begin increasing your rate every month. I’ve been on long-term deployment and hopefully we’ll be able to get back there next week and make a plan to get out. Do your research upfront I didn’t. Good luck, trying to reach a person in the office. The answering service has canned responsesand no authority.
Thank you for bringing this to our attention. We're sorry to hear about your experience and understand your frustration. A member of our team will be reaching out to you directly to help resolve this matter.
Horrible. I've used this facility for the past 3 years - 2 units. Lately, there's absolutely no way that you can get anyone on the telephone to ask a question or resolve an issue --- I've been calling for days with an issue and 0 response. Avoid.
Thank you for your feedback. We’re sorry to hear about your recent experience and understand your frustration. Please know that we are working to improve communication and service across all areas. We would like to assist you further and someone from our team will be reaching out to you soon.
This place shouldn’t even get a single star. I’m moving out by the end of June and I recommend you do not store here unless you win the lottery or something because this is unacceptable. This is food out of my mouth every week and they …
Thank you for sharing your feedback. We’ve reviewed our system and unfortunately, we’re unable to locate your information based on this review. Please contact us directly so we can assist you further.
Awesome and clean storage unit. The process was easy and swift. Caitlin was great and answered all our questions.- UPDATE 4 months later. How in the world does a company increase your monthly rate 130%???? …
Thank you for your positive feedback! We're delighted to hear that you found our storage unit awesome and clean, and that the process was easy and swift. It's great to know Caitlin provided excellent service and answered all your questions.
Update 4/24 I officially moved out (if you want to see the rest of the story its below). It took me 5 min to find an identical unit in a much better facility for 70% less …
Hi Lee, We're truly sorry to hear about your experience. We strive to maintain competitive pricing and understand how a rent increase can be frustrating. We encourage you to reach out to our customer service team to discuss any concerns you may have. Thank you for your feedback -- Team SB
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous3 · 16%
- Worked hard and fast1 · 5%
- Kept in touch1 · 5%
Counted across the 19 four and five star reviews we have read for Snapbox Self-Storage. A review can mention more than one thing.
In their own words
The representative Catlain was excellent, she is very professional anything I asked her about my situation she handled it. She’s very down to earth and a great person.
Thank you for sharing your positive experience with our representative. We're delighted to hear that Carlin made you feel comfortable and provided professional service. Your feedback is greatly appreciated and will be shared with the team.
excellent communication from staff. facility is clean and well-maintained. rates are really reasonable
Thank you for your positive feedback! We're delighted to hear that you appreciated our communication, cleanliness, and reasonable rates. Your satisfaction is important to us, and we look forward to serving you again.
I have been using snapbox storage since 2025, and Catlin, the on site pro!!! Seriously....is the ONLY reason i still store at Hamilton location. She answers every question, tackles, and fixes any problems that arise.... Thank You Catlin. My vote for employee of the Year-Years
Thank you for sharing your positive experience with us. We're thrilled to hear about the exceptional service provided by Catlin at our Hamilton location. Your feedback is invaluable and will be shared with the team. We appreciate your continued trust in our services.
Excellent customer service from Caitlin! Made visit so easy and didn’t rush . Answered questions and showed us around, actually took her time and very personable! Great asset to this company!
Thank you for sharing your positive experience! We're thrilled to hear that Caitlin provided excellent customer service and made your visit enjoyable. We appreciate your feedback and look forward to serving you again in the future.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- kind staff27
- new facility3
- clean storage unit3
- easy lease process2
- down to earth2
- phone support2
- clean space2
- climate controlled unit2
- finding the unit2
- gate hours2