South Florida Van Line
Google rating
4.8
Ratings counted
175
Are 1 or 2 star
4.0%Around typical
The rating breakdown
7 of the 175 ratings in Google’s published star breakdown for South Florida Van Line are one or two star.
Against other listings in Hialeah
1.7 percentage points higher than the middle of the 15 listings in Hialeah we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 167 | 95.4% | |
| 4 star | 1 | 0.6% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 7 | 4.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is South Florida Van Line at 4.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for South Florida Van Line, counted by matching the words they used.
- Items missing or never delivered2 · 33%
- Damage to belongings1 · 17%
- Late, delayed or a no-show1 · 17%
- Crew conduct1 · 17%
- Stopped responding1 · 17%
Counted across the 6 one and two star reviews we have read for South Florida Van Line. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Very bad service those people are not qualified .the owner is not organized he didn't even send 2 movers at the day of moving the owner had to come to help the one guy at the last minute wish add to the stress . I had several pieces of furniture that were not mine .Owner didn't assume responsibility of what they loose or damage .My remote control for the sleep number bed was lost along with damaging my mattress .
You obviously have the wrong moving company, I don't even know who you are.
Unprofessional! Stood us up after book move confirmation. No responses to more than 5 phone calls/voicemails, emails and texts inquiring as to why they were late and in the end a no show. Because when you are moving you are in a time frame to move out and move in- we had to contact a moving company on the spot and not only where they more expensive with initial pricing, but we had to pay extra for last minute/same day moving because we were stood up by SOUTH FLORIDA VAN LINES!!
From what I see in some of their responses, they will probably say I must have another company confused with them. I am moving from Florida to Texas and needed a quote so I first sent them a detailed email including photos of all my move. Nothing. No response whatsoever. I decided to call to follow up. Again. Nothing. No response. So I don't get all the positive feedback I had counted on to try them in the first place. Since then I got another company for my move.
Unfortunately, we no longer service the Texas area. If you sent an email with pictures, chances are it went to spam and went unnoticed. We are very good about answering our phones and in the event we weren't able to answer, we always return calls.
We moved to our new home on 06/22/2013. The movers seemed nice and very helpful, but then one of the men (Victor) began mentioning his desire for beer. We offered water, which they took; however, they stopped for approximately 30 minutes between houses to pick up beer to drink en route. They seemed otherwise acceptable and careful. Several items of furniture didn't fit in our home--so we offered them those items which they took.
I made an appointment for a representative to come to my home for a quote for a local move. Not only did they not show up, I couldn’t get a live person on any of their numbers. I called at least 3 different numbers. I also left a voice message and it was never returned. I’m grateful because I think I dodged a bullet. Could you imagine if they were moving my stuff and I needed to get through to them? Unreal! On the flip side, Bekins did show up, was very professional and provided a reasonable quote.
Sorry to hear that you most have the wrong company.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous85 · 57%
- Worked hard and fast54 · 36%
- Turned up when they said42 · 28%
- Careful with belongings36 · 24%
- Kept in touch15 · 10%
- Price matched the quote5 · 3%
Counted across the 150 four and five star reviews we have read for South Florida Van Line. A review can mention more than one thing.
In their own words
I recently had the pleasure of working with South Florida Van Lines for my move, and I couldn't be more impressed with their service. From start to finish, they exhibited a level of professionalism that is hard to find. Robert, the owner, was incredibly responsive and attentive to my needs, ensuring that every detail was covered. His team was punctual, efficient, and handled my furniture with the utmost care. They took the time to wrap and protect each item, making sure nothing was damaged during the move.
First and foremost, thank you for taking the time to submit a review on Google. We value your business and are happy to hear that you were pleased with our service. Definitely keep us in mind for any future moving needs you or your friends/family may have.
I can recommend So Florida Van lines without hesitation. My son had to move across the state with a new job offer he had accepted. I called Robert 3 days before the moving date. Not only did he give me a great price but was the best at sending a great team to take care of everything. They arrived on time, called before they where arriving with an accurate ETA and handled all the items with care.
Hi Maricel, thank you for taking the time to review our company as it relates to your son's recent move. We have many years of experience in the business which allows us to help our customers handle any type of move. We take great pride in providing excellent customer service from start to finish.
Great intrastate move! Robert’s team worked fast to fully pack and load my home in one day/with 5 people. The movers didn’t complain about anything (heavy furniture, weather, etc.), weren’t loud (music, yelling at each other), didn’t take multiple breaks, look at or answer their phones all day, didn’t damage any items or walls, didn’t smoke outside around my home or stuff, etc. - all things I’d had happen in previous moves that resulted in longer moves or damage. They seemed to work smarter than other teams did.
Thank you for taking the time to submit a review on Google. As a small family owned business, this goes a long way. I'm glad you were pleased with the service provided. I will definitely relay the message to the crew! Please keep us in mind for any future moving needs you or your friend's may have.
We received a postcard from South Florida Van Lines when we put the house on the market. We kept the postcard because I knew the house would sell fast. The moment the house went to pending status, we received a bunch of postcards including another postcard from this company. Since they were the first company to seek our business, I called. Robert came to our home the next day and we walked through to discuss what was going to be packed.
Hi Karen. Thank you for taking the time to post a review, as this ultimately helps other potential customers when it's time to decide on a moving company. As you mentioned we might not be the cheapest and that's because we our quotes are fair without compromising quality service!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- professional movers12
- no damage11
- seamless process10
- helpful team10
- furniture reassembly3
- careful packing3
- fast move3
- estimate visit2
- long-distance moving2
- short notice availability2
What the company says about itself
Taken from South Florida Van Line’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Describes itself as family ownedsays on their website
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“* Additional Information Get Your Quote family owned & operated Miami Movers You Can Tru”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“…or across the city, our licensed and insured movers handle packing, loading, transpo”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“…the street or across the city, our licensed and insured movers handle packing, load”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“Miami’s Trusted Moving Company Free Estimate: (305)-912-2338 mail Email: info@southf”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“Discounts Available serving Miami since 1983 Moving Services all services all servic”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“Owned & Operated Since 1983 With over 30 years of experience, our Miami moving company”Raw text captured from the page, including any surrounding navigation.
- Mentions the Better Business Bureausays on their website
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“…opening in 1983, we have maintained an A+ Rating with the Better Business Bureau showing”Raw text captured from the page, including any surrounding navigation.
- Says it is bondedsays on their website
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“…economically. We are fully licensed, bonded, and insured, for your peace of mind. O”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- angi.comreviews
- chamberofcommerce.comdirectory
- superpages.comdirectory
- facebook.comsocial