Southeast Van Lines, Inc.
Google rating
4.6
Ratings counted
125
Are 1 or 2 star
8.8%Above typical
The rating breakdown
11 of the 125 ratings in Google’s published star breakdown for Southeast Van Lines, Inc. are one or two star.
Against other movers in Norcross
2.1 percentage points higher than the middle of the 13 movers in Norcross we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 112 | 89.6% | |
| 4 star | 1 | 0.8% | |
| 3 star | 1 | 0.8% | |
| 2 star | 0 | 0% | |
| 1 star | 11 | 8.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Southeast Van Lines, Inc. at 8.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Southeast Van Lines, Inc., counted by matching the words they used.
- Damage to belongings5 · 56%
- Late, delayed or a no-show2 · 22%
- Crew conduct2 · 22%
- Stopped responding1 · 11%
Counted across the 9 one and two star reviews we have read for Southeast Van Lines, Inc.. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Great experience with the crew that packed up my stuff because they were actually with southeast. But southeast didn't show up with my stuff, another company did and they bullied me into extra money, told me they weren't bringing my stuff to the floor I lived on, and were all around awful. They actually threatened to drive away with my stuff if I didn't go to an ATM and get them more cash. Only two guys showed up and the main guy who complained at me the whole time had to be 60.
Thank you for the kind words regarding the crew that packed and loaded during your relocation. We completed your relocation in January, 2022. We were not aware of any issues … More
UPDATE- Usually I wouldn't respond but I want to ensure the public is aware, clarify and highlight his continued unprofessionalism and poor customer service. …
Update- 1. Yes, I admit. it's extremely bothersome to put an additional s in the name, it wasn't an honest mistake, you caught me.. 2. The vast majority of our Yelp reviews are actually 5 stars. We have a total of 88 reviews with Yelp, not 28.
The movers were a nice group of guys. Everything was smooth until they were supposed to deliver my belongings. They arrived 5 business days later than scheduled. 4 guys packed my stuff- 1 guy was here to unload... And the 4 guys had stacked my washer and dryer... Multiple boxes marked fragile were crushed.Broken dishes- My coffee table was dented and scratched. They lost parts of my entertainment center and my patio table... Like the legs of the table... My filing cabinet is dented...
Wish I had an option to give 0 starts. Delivery came in after 20 days. They broke my microwave, tea table, tv stand. Charged 300 for shuttle which they never used and not required as well. Never deal with a person named Ben. He promised something and delivered something else. When called to get it clarified, he said that he is doing a favor to me by talking to me over phone. Completely unprofessional. Irresponsible. careless.
I am writing this in the hope that I can get a call back from your company. Our entire home contents are in storage in one of your units. We do not have a signed bill of lading contract and we need to give you a delivery date for our home goods. I have tried every phone number on line, calls to Jeremy, Andrew, Ryan (every day this week to all of these numbers). PLEASE call me! You all have my name and number!
I had to throw away so much of my stuff once it was delivered because so much was damaged and broken. All my boxes look like they threw them around or kick them. Moving was hard enough but now I'm having to get rid of so much stuff. Never been more disappointed.
OH MY GOD I DONOT KNOW WHERE TO BEGIN! We book this company for our moving adventure and not only did it end of costing me more than I would ever imagine but the end result and moving experience was a complete disaster. We have some very …
With a business career consisting of 25 professional moves in 40 years I believe I have used nearly every kind of moving company. Southeast Van Lines and its owner, Benjamin David, will go down as the absolute most shocking and appalling …
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast8 · 50%
- Professional and courteous7 · 44%
- Careful with belongings3 · 19%
- Kept in touch2 · 13%
- Turned up when they said1 · 6%
Counted across the 16 four and five star reviews we have read for Southeast Van Lines, Inc.. A review can mention more than one thing.
In their own words
"We just completed a cross-country move from Norcross to California with Southeast Van Lines, and I cannot recommend them highly enough. From the initial quote with Mark to the final delivery, their team was professional, transparent, and incredibly careful. The crew that packed our home was efficient and treated our belongings like their own. The pricing was exactly as quoted-no hidden fees or surprises. The communication throughout the journey was excellent; we always knew where our belongings were.
Thank you so much for your kind words and taking the time to complete this review. Best wishes in your new home and if we can assist you again, please let us know.
I cannot recommend SE Van Lines higher from the original consultation, quote and when the day came, we received an ETA text for their arrival, then an initial walk through and Eli and his crew worked their tails off even with some difficult …
Thank you for your kind words Chris! We wish you all the best in your new home, and if we can assist you any further please let us know.
This was my 1st time user’s professional movers. The movers came exactly at the time they said they were, transitioning was a breeze. They breakdown your furniture and put it back together in your new location, no scratches on furniture, …
Thank you so much for taking the time to leave us this kind review. Best wishes in your new home!
Eli and his team went above and beyond to help me move. I was in a hard situation and he worked with me on every level to make sure I was able to move. I would recommend him and his team to everyone and anyone that ever needs help moving.
Thank you so much for your kind words. Best wishes in your new home.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- helpful movers7
- efficient crew4
- no damage4
- local move4
- kind staff4
- estimate process3
- quick move3
- expert staff2
- fragile items packing2
- long distance move2
What the company says about itself
Taken from Southeast Van Lines, Inc.’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
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“Tips & Articles About Contact Free Estimate Menu Menu Big Moves Made Simple Welcome”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“…limitations regarding distance. It’s a family run business. All my sons are actively invo”Raw text captured from the page, including any surrounding navigation.
- Mentions the Better Business Bureausays on their website
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“…by the Georgia department of the Better Business Bureau. We’re accredited and fully insured to”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“Business Bureau. We’re accredited and fully insured to ensure the best possible service in”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- superpages.comdirectory
- yellowpages.comdirectory
- bbb.orgreviews