Sparta Movers
Mover in Rocky View County, Alberta
Its address is in Calgary, Alberta. It appears here because Google returns it for Rocky View County.
Google rating
4.7
Ratings counted
427
Are 1 or 2 star
6.3%Above typical
The rating breakdown
27 of the 427 ratings in Google’s published star breakdown for Sparta Movers are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 375 | 87.8% | |
| 4 star | 22 | 5.2% | |
| 3 star | 3 | 0.7% | |
| 2 star | 12 | 2.8% | |
| 1 star | 15 | 3.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is Sparta Movers at 6.3%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Sparta Movers, counted by matching the words they used.
- Damage to belongings10 · 42%
- Price rose after the quote5 · 21%
- Late, delayed or a no-show3 · 13%
- Items missing or never delivered2 · 8%
- Crew conduct2 · 8%
Counted across the 24 one and two star reviews we have read for Sparta Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Absolutely TERRIBLE company to deal with. Use Red Mile Movers!! The movers were inefficient, rude and damaged and ruined our furniture. It took three movers more than 8 hours to load one truck. The branch manager I dealt with was dishonest and did not honour his word. Sparta promised us that they would take care of our ruined furniture and give us a discount on our move, but that we had to pay the invoice before they could process the damage claim.
Hello Stuart – we are sorry to hear that despite our best efforts to address your concerns back in May-June, you are still not satisfied with your experience (2 months later). We find your review comments to be a little extreme and not truly reflecting the actualities, as we verified with you that…
Used them for a move to Vancouver and absolutely would not recommend them to anyone else. They severely underquoted us on weight, despite a virtual and in-person site visit. Had to unexpectedly use two trucks to ship our stuff, again despite two visits, and the second truck didn’t arrive for ten days. When our stuff finally arrived, there were multiple boxes missing that still haven’t been found.
Hello Alex - Thank you for your feedback. For clarity, Sparta Movers' involvement in this relocation was limited to conducting the pre-move survey and providing packing services. Sparta Movers did not load, transport, unload, or deliver the shipment.
I went with Sparta from a flyer that came in and after some quotes they seemed reasonable, not the cheapest, not the most expensive. Adam, the sales person was thorough and answered my questions as the date become nearer. I’m moving from a 2 bedroom, apartment on the second floor with the unit to the end of the hall. Three men came to make the move. I would have assumed 3 hours to move out would be adequate and 3 hours to move into a 2 story condo would be about right as well.
Thank you John for sharing your detailed feedback. We’re happy to hear that Adam was thorough in preparing your move and that our crew properly padded and wrapped your furniture to ensure it arrived safely without damage.
Would not recommend these guys. Close to being ok but missed a few very important things: First, the customer service person was great to deal with. So there are no complaints there. Movers first showed up, one of the movers smelled of marijuana. I realize its legal, but this is a safety thing if he's high. I should have told him not to come onto my property. That's my fault. not sure if he was smoking it then too, but he was smoking somthing from a vape. Another worker showed up without work gloves in -20 day.
Thank you Jim for taking your time leaving this review. It is unfortunate that we could not fully meet your expectations. Customer satisfaction is paramount to us and we alway take an extra step.
We used them a little under 4 weeks ago. 3 movers and 26 foot truck. Summary: Will NOT recommend. Read on for more info. PROS - willing to beat other competitor prices - willing to accommodate our last minute change in schedule due to delayed reno work - Estimator that came out was friendly and personable and assured us that he will also be the one moving us. - Supplied wardrobe boxes and mattress covers - 15min pricing CONS - Estimated cargo space was way off.
Hello Qyreenia - thank you for taking time leaving this review. We take customer satisfaction very seriously. Please give us a call should you have any further questions or concerns. Let us try address the points raised in your review.
Unfortunately my experience with them was quiet disappointing. After giving them a month to assess the situation I am now writing this review. 1. They stole over $1,000 from me. I’m sure they thought they were only taking my Prada glasses but it was my tip box. To be exact they were able to take $1,135. I set it aside to move the morning of but with them showing up with a smaller van, I decided to make some runs with my things in my car while my dad stayed behind. It was in my nightstand and I never saw it again.
Hello Rachel - we take customer satisfaction seriously. Please contact us either by calling [phone removed] or by emailing to [email removed], so that we can address any and all of your concerns.
Affordable rate. Movers were polite but seemed put off by every little thing after I told them It could unfortunately not be accommodated that they wanted to start an hour earlier then scheduled time. Seemed exceptionally put off that there were 3 flights of stairs. Movers seemed very unmotivated to work. I think one of the workers wasn't even a real employee, just some guy who was helping out. It took them 4 hours to load the truck (tiny 2 bedroom apartment).
Hello Rob - we have reviewed our records and found that we indeed moved you in February 2018 which is 9 months ago now. It was a 2 bedroom apartment move and we filled our 5 ton 26 ft truck completely with your belongings. Around 85% of it were boxes.
I recommended this company for my mom to help her move out, I had used them before and they were fantastic, however this was not her experience. The time they were supposed to show up only one mover showed up. She then helped the mover move the stuff until the other mover came finally (over an hour late). She is paying by the hour so she wanted to make sure things were moving along. They were not able to remove the bed (although a different company the next day did it within minutes).
Hi Sarah - thanks for taking time leaving this review. Once again, we are sorry to hear that after applying a discount we still did not meet your mom's expectations. One mover did not come to work due to health reasons and we had to send a replacement with Uber thus the 1 hour late start for the…
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous189 · 54%
- Worked hard and fast157 · 45%
- Turned up when they said96 · 27%
- Careful with belongings81 · 23%
- Kept in touch31 · 9%
- Price matched the quote8 · 2%
Counted across the 351 four and five star reviews we have read for Sparta Movers. A review can mention more than one thing.
In their own words
This was my first time hiring movers and they were absolutely amazing! My initial contact was with Angela, who was incredibly knowledgeable, professional and helpful estimating the cost (which ended up being very accurate, with no hidden costs). She gave tips on packing and was responsive to my additional questions. Move day was a welcome surprise! It was smooth, efficient and seamless, thanks to Dominic, Chuck, Ivan and Tim!
Thank you Erin for taking time leaving such a glowing detailed review
Our recent move with Sparta Movers Inc. exceeded every expectation we had. From our first interaction through to the completion of the move, the professionalism, care, and customer service demonstrated by the entire team were truly exceptional. Every piece of furniture was carefully wrapped, protected, and handled with remarkable attention to detail.
Thank you Jon and Colette for the wonderfully detailed five-star review. We are thrilled Adam in Sales, Adam our Team Lead, Skylar, and Mansour delivered a professional, caring move and that their attention to detail gave you confidence throughout the process.
Been waiting until the delivery out east and it went off without a hitch today. Nothing was damaged at all and their service at the delivery was excellent so I can finally get to write a review to rave about the entire experience. Normally, moving sucks. I've done it a lot, a couple times across country. I can accurately say there hasn't been a single experience as great as this one has been. From the very first email asking for a quote (thank you Michael!!) customer service has been exceptional!
Thank you Matthew for leaving such a thorough review of your long-distance moving experience with Sparta Movers and Great Canadian Van Lines! We are humbled by it. We are commited to never stop on the achieved and continue improving our processes to further enhance Customer experience with us.
I used Spartan in April 13 2017. I would give it overall 4 of 5 stars. My experience was great in the moving day, their three staffs showed up on time and got hard work done on time. However after their leaving, I found one of our headboards broken and one sofa paint scratched after. So I contacted Sparta office for damage resolutions. Surprisingly to me, Sparta office recognized their faults and offering repair quote quickly. The repair quote was $800 or so, almost even up their hard work earning on that day.
Thanks Reno! Hope to see you again soon!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- efficient staff35
- estimate19
- friendly movers19
- careful movers9
- accurate quote8
- quote process5
- efficient packing4
- residential move3
- piano moving3
- no hidden charges2
- reliable moving company2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.careviews
- yelp.comreviews